There are only a couple boats a day that go to the island which wasn't clear before - you also have to pay taxes for using the port and for the journey over - just wasn't explained properly in emails We had to get a room change as their was a bird on the roof of our little cabin making lots of noise and poking dirt into the room onto the bed - although the staff allowed us to change the room right away

The staff were excellent, the views and beach are amazing. Food was great and easy to understand

Stayed in April 2024

Food not exceptional and overpriced

Beautiful and spacious

Stayed in April 2024

We stayed in one of the villas for 3 nights and it was a highlight of our week long trip to Cartagena. The city is very busy and can be overwhelming at times so it was nice to get a little break at this great hotel and beach club. The food was great and the service was excellent. Would highly recommend hotel fenix to anyone visiting. Also a plus that it’s a very short boat trip from the city. The villa with private pool was perfect

Stayed in March 2024

There was nothing we didn’t like

Great vibe, beautiful scenery, attentive staff, very comfortable accommodation, good food and pet friendly

Stayed in April 2024

The music was very loud which is fine for us and there was barking at night which was a little bit much. The pool was shut on our first day (awaiting a part which was promptly fitted!). We were also lucky with our room and some of the other bungalows weren't as good. BUT value ratio = nothing to complain about!

The logistics were so well organised, we had a message about a transfer and accepted then we were on a boat then we were in our room and it was totally seamless. Likewise, I felt breakfast and food/drinks were too. Never got the wrong order. Food was also really great in our experience. Loved the fit breakfast and the Fenix burger in particular. Yes some things may be more expensive but it's an island experience like no other! Every cocktail was also perfectly made. We didn't meet one grumpy member of staff. It was Disney levels of smiling! You can see it takes a lot to keep the place tidy and they're constantly at it. Bed was massive, room was stylish, air con was fab.

Stayed in March 2024

Unique beach access facilities only 10 minutes on boat from Cartagena.

Stayed in March 2024

The staff were very attentive.

Beautiful place to enjoy, very quite for relaxation.

Stayed in March 2024

Breakfast choices for vegetarians were maybe not the best. But it was fine.

Beautiful resort with great food, we had a very relaxing time here. We also took a boat tour with Bomba tours which was amazing! Definitely go out and explore around as well. Our bungalow was amazing with so much eye for detail.

Stayed in March 2024

We wouldn’t change anything hence why our rating is a 10/10 but slightly more variety on the evening dinner menu maybe? However, we are aware it is an island so it will be limited. The food that we did pick out, was delicious every time!!

We LOVED our stay here. Beautiful setting on a nice breezy beach. Lovely staff who make really great cocktails. The dogs are so cute and friendly and love a cuddle. The room was clean and spacious with a comfy bed and mosquito net. Breakfast was delicious, they bring you fruit and different pastries to start which are yummy followed by your choice of breakfast from the menu. The peacocks were a surprise but welcome addition too! The fire pit was such a nice evening setting along the music, chilling on comfy beanbags. We will miss this place and definitely be back!

Stayed in March 2024

The staff were very attentive and accommodating.

Stayed in March 2024

The food was really good, but I would have appreciated a little more choices on the menu. Only later we discovered there was a special menu you can ask to the staff (I don't know if it was available only for dinner), but only some of the dishes were available on that (it could depend on the day). The only thing I didn't like was the guys trying to sell necklaces on the beach, they were a little too insisting. This is not the center of Cartagena, in a place like this you expect a peaceful experience.

The place is amazing, and the chill atmosphere really helps you relaxing. The staff was great, expecially the two coordinators, and the room with the little garden was wonderful. The beach is great, I loved to walk after dinner, and the pool is small but good.

Stayed in February 2024

Everything was perfect.

The staff was super attentive. The beautifully designed bungalows. The good vibes and the relaxing atmosphere.

Stayed in February 2024

Nothing to do with the property but just note the sea is quite stoney and was very rough in February, but they do a have a pool to cool off in which is more relaxing :)

We booked the beach house and it was simply gorgeous and great value for money. Super clean and comfortable with everything we needed. The staff are good, shoutout to Daniel and J-Lo who looked after us really well and had the most positive vibes! Also the transport manager Jacobo was brilliant helping us get to the port despite a couple of hiccups - excellent communication and again brilliant vibes! The food was excellent and considering there is nowhere else to eat nearby (that we saw), it really isn’t too expensive. There is a lovely chilled vibe in the evenings with lots of cute friendly dogs around a campfire with a dj. It felt really special. They keep the day pass guests in a separate area which is nice - doesn’t feel like they are taking over your hotel at all. Only ten mins from Cartagena by boat which they arrange (extra fee). Would recommend a few nights only as it’s pretty quiet, unless you’re in desperate need of a long chill out! Highly recommended.

Stayed in February 2024

Breakfast could have been better, with more choice. The sea is not really inviting to enter into and swim as water is not very transparent (being close to the city) and is usually not calm.

Nice hotel on Tierra Bomba. My room was absolutely great: spacious, comfortable bed, nice bathroom, all very clean, surrounded by big trees which gives impression of being far away in the nature. The beach is nice, sandy, rather long, not overcrowded, with a nice view on Cartagena. The staff is efficient. Daniel was very helpful, he called my next hosts and helped me solve some issues. Food was very good (dinner) in a nice open area, breakfast was ok. Transport to and from the island was very well organised.

Stayed in February 2024

Limited choice of food and overpriced, no hot water in shower, the bathroom needs renovation

Location, nice beach and plenty choice of sun beds, life DJ, welcome drink, easy check in and organization of transport

Stayed in February 2024

The boat ride was a bit bumpy and stressful, making us less inclined to go into the city. Also, be aware that there are only a few scheduled boats each day that are free for guests, but you can request in advance and pay for a ride at other times.

The service was excellent and everyone very friendly, the food and drinks were great, and we loved the atmosphere. Also, many sweet dogs!

Stayed in February 2024

The only concern we had was that, like many local hotels, there was no hot water for showering.

The beach and beach service was excellent, comfy lounge beds, separate areas for day pass guests and hotel guests, and everything was well maintained.

Stayed in January 2024

plumbing

wonderful evening ambiance

Stayed in January 2024

Rooms need some DIY. Depending on the wind, the ocean is not always very inviting for a swim, as a lot of rubbish can be floating in the water

Nice vibe, great getaway for the weekend if you don’t want to travel too far. Not too busy during the week

Stayed in November 2023

Food was subpar and the beach beds were filthy as well as the beanie chairs. I am a dog owner but having dogs and cats roam the property was not good. They are dirty and smell and beg for food and have fleas and having them sit on the beach chairs and bean bags was disconcerting. Get rid of the dogs and cats. And clean the beach chairs and the bean bags. And the toilets by the bar are disgusting.

The villa I rented was very nice and the butlers were very attentive.

Stayed in January 2024

We had an issue the first night with the air conditioner but it was fixed the following day. I suggest to have more options in the menu for snacks or smaller portions.

Perfect to spend relaxing days at the beach, far from the hassle of Cartagena. The rooms are comfortable and clean. All the employees were genuinely nice and wanted to make our stay comfortable. The music during the day and night was awesome. The hotel is pet friendly and have beautiful in-house dogs and cats

Stayed in January 2024

The room could have a small bureau to put the clothes.

Amazing stay, food and service

Stayed in January 2024

Overall nothing to dislike

Lovely hotel

Stayed in December 2023

During the day is quite busy as there are people coming for the day who are not staying in the hotel

Nice hotel in front of Cartagena, the rooms are super super nice! The restaurant as well is good!

Stayed in December 2023