Mlýnské nábřeží 5, Karlovy Vary, 36001, Czech Republic
#82 of 98 hotels in Karlovy Vary
Guests' ChoiceBased on 27 hotel reviews
7.7Cleanliness
8.3
Comfort
8.5
Location
9.4
Facilities
7.7
Staff
8.4
Value for money
7.6
Free WiFi
9.4
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Showing 1 – 25
Reviewed: 29 September 2023
Saez
GermanyMore vegetarian/vegan options in the breakfast
Sauna, Pool, Location, Clean
Stayed in September 2023
Reviewed: 25 August 2023
Ayshah
Kuwaitroom size / no ac
location
Stayed in August 2023
Reviewed: 2 February 2023
Antonios
GreeceUnfortunately, the staff at the reception desk did not speak English and if my partner was not Czech, I would have been totally unable to communicate with them. Furthermore, there was no parking space available and we had to pay for the basic spa facilities that were limited only to a pool and a sauna. The breakfast could have been bigger and also the staff (referring to those who could speak English) should have been more friendly and helpful.
The location was great, exactly at the city center! The breakfast was satisfactory and the overall cleanliness was very good!
Stayed in January 2023
Reviewed: 24 January 2023
Alexandru
Finlandemployees need better English , sauna is not open in the morning
location and cleanliness
Stayed in January 2023
Reviewed: 7 July 2022
Kateřina
Czech RepublicPerfect location and professional staff in the reception.
Stayed in July 2022
Reviewed: 18 July 2021
Daniel
Czech RepublicGreat location, beautiful building, very nice pool with sauna.
Stayed in July 2021
Reviewed: 14 October 2023
Frida
SwedenWater bottles in room should be for free. Communication issues, took time. We were told that the thermal bath could only be used by doctors.
Large silent room with refridgerator. Friendly staff doing their best to communicate.
Stayed in September 2023
Reviewed: 29 August 2023
Chien
GermanyNo air conditioning I could not stay in the room except to sleep
Terrible No air conditioner And the whole room was like an oven with 300 degrees Could not sleep
Stayed in August 2023
Reviewed: 10 July 2022
Truc
Czech RepublicI reserved a parking spot which we didn’t get because staff forgot about our request. Later on we had to call a manager to help us out because the parking was full. After talking to the staff for hours we got our spot and later in 3-4 hours the reception called us to move our car. We were 1 hour from the hotel by walking and they wanted us to come back and move the car when we already had a drink. We were occupied in a small room and the windows weren’t sound proof. We couldn’t sleep properly because there was some machine cleaning the street in the morning and in the midnight they were playing loud music. I was more than disappointed with the stay because we were there 2 nights and the first one everything went perfect and the second one was just awful.
They have a really nice location, spa is nice as well and the staff is trying their best to fulfill all you requests.
Stayed in July 2022
Reviewed: 5 December 2021
Mohammad
Saudi ArabiaDirty entrance, 45 minutes to check in, narrow bathroom, no slippers and bathtub, staff can’t speak English, parking and rubbish view and finally very dirty carpet
Only they provide me soap Thai massage
Stayed in December 2021
Reviewed: 29 October 2021
Nadezda
Czech RepublicI didn't like the noisy room 112, gabage car, noisy road. The windows don't hold the noise and heat.
Bassein
Stayed in October 2021
Reviewed: 29 August 2021
Michal
Czech RepublicSpa hotel pretends more than trully is. Not all staff was nice. We called to hotel because of the parking and we were told that parking is 10 euros per day. At the reception we have found price 20 euros because "phone picked up part-time worker who knows nothing". We got a sale for parking 7 euros anyway. When we wanted to go to sauna staff told us "we do not know if we have a clean sheets because some clients take more sheets than they can". It was shocking to hear the staff making excuses for the lack of sheets for other clients. In the end we got clean sheets.
Location.
Stayed in August 2021
Reviewed: 4 June 2024
Olgierd
GermanyThere are no comments available for this review
Stayed in June 2024
Reviewed: 12 November 2023
Zhevaho
Czech RepublicThere are no comments available for this review
Stayed in September 2023
Reviewed: 3 July 2023
Daniela
Czech RepublicThere are no comments available for this review
Stayed in July 2023
Reviewed: 19 September 2022
Dhaifallah
Saudi ArabiaThere are no comments available for this review
Stayed in September 2022
Reviewed: 23 July 2022
Tomáš
Czech RepublicThere are no comments available for this review
Stayed in July 2022
Reviewed: 7 July 2022
Truc
Czech RepublicThere are no comments available for this review
Stayed in July 2022
Reviewed: 13 November 2021
Caryn
Czech RepublicThere are no comments available for this review
Stayed in October 2021
Reviewed: 5 August 2021
Ketija
GermanyThere are no comments available for this review
Stayed in August 2021
Reviewed: 5 August 2023
Anna
Czech RepublicThere are no comments available for this review
Stayed in July 2023
Reviewed: 30 May 2023
Szandi
GermanyThere are no comments available for this review
Stayed in May 2023
Reviewed: 8 April 2022
Bobby
United KingdomThere are no comments available for this review
Stayed in April 2022
Reviewed: 23 August 2021
Ducins
Czech RepublicThere are no comments available for this review
Stayed in August 2021
Showing 1 – 25
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