Plöck 1, Altstadt, 69117 Heidelberg, Germany
#60 of 81 hotels in Heidelberg
Guests' ChoiceBased on 113 hotel reviews
7.8Cleanliness
8.3
Comfort
8.1
Location
9.2
Facilities
7.7
Staff
9.0
Value for money
7.6
Free WiFi
8.2
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End of dialog contentReviewed: 21 May 2024
Ian
NetherlandsOld decoration
Location and Friendly Staff
Stayed in May 2024
Reviewed: 17 May 2024
Liz
United KingdomAlthough check in was available until 9pm, when we arrived at 8:30 thee was no-one available to answer the door or let us in. We rang the hotel phone number and were provided with instructions over the phone to open the keysafe outside the door. We then had to return that to the outside safe once we had got our own key. The hotel doors are locked all the time so unless someone is there and answers the door bell the only access is by ringing the hotel phone number. This should be made more obvious when the booking is made.
Lovely hotel on the edge of the old town. Breakfast was good although some extra hot choices would make that really great. The bed was very comfortable.
Stayed in May 2024
Reviewed: 5 April 2024
Doug
United KingdomNo real complaints, except for the lack of a bar!
Location was great close to the old town and also to a transport (trams & buses) hub. Hotel staff were very friendly and spoke excellent English.
Stayed in March 2024
Reviewed: 28 January 2024
Rodney
United KingdomNo coffee or tea making facilities in the room
Central to the old town. The room was very comfortable as was the bed . Friendly helpful staff.
Stayed in January 2024
Reviewed: 27 January 2024
Ergin
TurkeyTV was rather outdated. It did not have standard channels such as CNN. But clearly, it was a bad idea to watch TV while in Heidelberg. There was a lot to see in the neighborhood.
Very friendly staff. Enjoyed the sauna.
Stayed in January 2024
Reviewed: 3 December 2023
Ashley
United StatesShower head could use an update. Doesn’t hold in place
Perfect location for shopping and Christmas markets
Stayed in December 2023
Reviewed: 5 November 2023
Johanna
GermanyParking facility was extremely expensive
We think this hotel looks more a good 3 star hotel then a 4 stars.
Stayed in November 2023
Reviewed: 9 October 2023
Margaret
AustraliaAccess to ice and tea and coffee making would be handy
Clean and comfortable Helpful staff
Stayed in October 2023
Reviewed: 29 September 2023
Katerina
United KingdomStreet quite noisy in the morning
Great location, lovely and clean room, very friendly and helpful staff
Stayed in August 2023
Reviewed: 30 July 2023
Adomas
LithuaniaI came just at 23:00, but I didn't see at the end of the confirmation text that check-inn is just before 21:00. I didn't receive any message about that from a hotel (so I needed to look for an another one at the middle of night) and couldn't reach anybody, so please pay attention to this small but very important detail.
Good location, friendly staff, good breakfast and very good coffee (what is rare at hotels). They even have a mini-gym.
Stayed in July 2023
Reviewed: 6 July 2023
Abdelrahman
GermanyNett
Stayed in July 2023
Reviewed: 4 July 2023
Hui-mei
GermanyFriendly employees, have a family atmosphere
Stayed in June 2023
Reviewed: 1 July 2023
Hector
CanadaThe only thing disappointed was the stains marks over the room carpet. However it was fully compensated by the attention and service of all the staff it was present during our stay.
The best 3 things from this hotel were: 1) The staff: Who was very diligent and tentative and extremely friendly, it was very nice to deal with all them. 2) Exceptional breakfast served inside rooms very comfortable and with nice arrangements. 3) Location: About 10 minutes walking distance from the river and the beautiful old part of the city. Also the parking lot assigned about 150 mts from the hotel.
Stayed in May 2023
Reviewed: 24 June 2023
Finbarr
United KingdomNothing except maybe that it had no parking facilities of its own.
Clean, comfortable and quiet and although it was very hot and humid whilst we were there, the air conditioning in the room worked efficiently and quietly and made the room comfortable to be in.
Stayed in June 2023
Reviewed: 20 June 2023
Nigel
United Kingdomparking bit distant
location good , air con in rooms , beer in fridge in reception welcome , breakfast good
Stayed in June 2023
Reviewed: 14 June 2023
Rose
MalaysiaWe arrived very early before noon, they allowed us to stored our luggage, when we came back by 2:30pm, the rooms were ready for us, so they allowed us to checked in early as usual which is great for us after a long flights. The staffs were very friendly and helpful especially Nicoletta. The rooms were comfy and the breakfast also good.
Stayed in May 2023
Reviewed: 18 May 2023
Uwe
GermanyAll good, but room was somewhat small.
Location near Bismarck-Platz is very central with an excellent connection to public transport. Nice (continental) breakfast. Friendly staff. I will have it on the list when I return to Heidelberg next time.
Stayed in May 2023
Reviewed: 25 April 2023
Steve
United KingdomBreakfast let you down, only scrambled eggs no other hot food ie sausages or bacon.
On arrival staff very helpful, polite and welcoming, also great location.
Stayed in April 2023
Reviewed: 17 February 2023
Thomasson
FranceWifi not very performant.
The breakfast is really nice. The staff very friendly. Room comftable and clean. Sauna is a plus.
Stayed in February 2023
Reviewed: 15 February 2023
Raymond
NetherlandsI miss a bar .
It is a very clean hotel with very helpful staff!
Stayed in February 2023
Reviewed: 13 February 2023
Shahab
Pakistangenerally everything was fine
location
Stayed in January 2023
Reviewed: 8 February 2023
Dr
GermanyLocation
Stayed in February 2023
Reviewed: 9 December 2022
Denise
GermanyThe property was at a very nice and accessible location and always very clean.
Stayed in December 2022
Reviewed: 17 November 2022
Nick
United Kingdomvery clean, good position and staff were very helpful and welcoming
Stayed in November 2022
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