It can be difficult to obtain a lounge in the privilege beach. The food in some a la carte restaurants could be better.

The staff was extremely caring and friendly. Great variety of food. The room was comfortable. The hotel looks in general well maintained, the gardens and the reception are very pretty. I really enjoyed the beach. The shows in the night were very fun to watch. I had a Privilege room, so it was good to also have access to the privilege lounge and beach zone.

Stayed in April 2023

1) The room smelled like algae 2) The floors weren't clean. We had to use a towel like a dust mop to get all the sand, dirt, etc. off the floor. 3) The Air Conditioner didn't work at all. The coldest that room got was 78 degrees, and the warmest was almost 85 degrees. Even after asking twice, the AC wasn't fixed, and we weren't able to change rooms..or even get a box fan. After waking up soaked in sweat 2 nights in a row, we checked out before going to bed on the 3rd night. 4) For an "All-Inclusive" resort, it's amazing how many things aren't included. For example, only Presidente is the included beer. The few other beers (IE: Corona, Heineken, Budweiser) are $6 per beer. Even bars in America don't charge that much.

It was right by the beach, and the pools were big, clean, and warm. The staff, for the most part, were friendly.

Stayed in April 2023

Do NOT go here...full review on Trip Advisor Seasoned travelers between DR & Cancun, multiple times per year. Never thought I’d find a place worse than Royalton…sadly I did.I originally booked direct - the Honeymoon Suite! Then I found it cheaper on booking.com. I emailed the hotel & they confirmed it was same room. I went with booking.com since hotel couldn’t match the price (and it was enough to make a difference). Note: I’ve always booked direct or used booking.com with zero issues. Upon our arrival, our Honeymoon Suite was not available until the next day (Never had this happen). Their explanation “not often, but it happens because so many places can book their hotel” But don’t worry - they are going to put us in a “fantastic” room for the 1st night & give us a free romantic dinner (which already came with the HS I booked). WELL, your “romantic dinner” is along the sidewalk across from rooms & where everyone walks past… and that fantastic room (8201) had no hot water & no working light switches (except the ceiling fan, thankfully). One of the bathroom lights was on all night. Honeymoon Suite was 6301 Never had hot water during 5 day stay Nothing "privilege" about being privileged Staff is not trained for service industry Get up before 6am to get a chair/umbrella at the pool or beach No waitstaff at pool to get your drinks Privilege beach area is very small Food is OK at best Spa is WAY overpriced So many more negatives.... This place really sucks!!!

the weather was amazing. the honeymoon suite was a nice size room

Stayed in March 2023

Non

Excellent resort. It is not too small nor too large. Perfect size. The food was excellent. Friendly staff.

Stayed in February 2023

The fact that I wasted 1/2 day in a presentation that I thought was supposed to be 30 mins per the Representative to show me around the resort, but instead it was about becoming a privileged member in the hotel chain.

The entertainment was the best throughout the day. A/C works very well in the room. I also booked a privilege room, which was very nice.. Luis, the Butler, reserved us a restaurant each day for dinner. Great view of the pool from.bldg 10. A lot of entertainment for your pleasure and the staff was very nice. Loved the shows put on by Pokémon, Cherry, Dilan, Scooby-Doo, and Cola and Chocolate. Very nice entertainment each nice. I will definitely be back

Stayed in February 2023

The waiting on the restaurants the give the privilege priority and that sucks the beds not very comfortable

The food is excellent

Stayed in February 2023

BED BUGS IN SOME ROOMS, non shallot attitude of some waiter staff toward some nationalities of people

Stayed in January 2023

This review has been hidden because it doesn't meet our guidelines.

We got sick at the property and we just consumed food and beverages from the place and even if we reported there was not a genuine wish to support us or giving different options. We ended up leaving one day prior and they only decided to follow the property rules due to the dates we were on.

The hotel had a lot of amenities and helps you suit most of your needs so that you don't have to go out from the property at all. That's a good part as you can enjoy without having to look for different options.

Stayed in January 2023

food, room smelled very badly, restaurant staff not friendly

excelente service by the staff other than the staff In the restaurant

Stayed in January 2023

The selection in food and restaurants. The food was just not that good.

Size of the rooms and the bathroom.

Stayed in September 2022

nothing really was bad.

clean, friendly staff

Stayed in September 2022

nothing

the scenery, excellent customer service and friendly smiles

Stayed in September 2022

Andos was very good people and friendly.

Stayed in August 2022

no a lot chairs in the pool

everything

Stayed in August 2022

I thought it was cleaner, and also inside my room there was a mouse. and when I arrived I asked for a room with a door to the other they had and they didn't give me so I stayed in a room with my children and my husband in another with my other children.

the woman who cleans and wonderful . very good food

Stayed in August 2022

excelente and friendly staff

Stayed in August 2022

Poor artistic shows; poor desert sabor. H10 presentation was a mess, trey ruin your stay with fantasy vacation tryin that you buy the producto. Its a mess.

Rooms, pool and landscape

Stayed in July 2022

The staff was a little rude. Waiter at dinner made the comment I don't speak Spanish when he wasn't listening to what beverage I wanted to drink. I was speaking in Spanish. He wasn't listening. He was focused on how many people were going to sit my husband and I. Which by the way my husband is Domincan we only communicate in Spanish and he was taken aback by the waiter. AC guy cine to the room and I start to explain to him the problem and he said something similar and looked to talk to my husband. Very misogynistic. We were on a 3rd floor and when we switched rooms we had to take our down 3 flights if stairs. No elevator to move rooms. When you check in they take luggage to your room. Drinks are bad. I've been traveling to the DR for 5 years. I have wanted to try Ocean Blue for awhile. I've stayed in many hotels in the DR and in comparison Ocean Blue is mediocre

Lively disco. Good DJ. Trains to take around property. AC didn't work in room properly. We called around 830 to get fixed. We came back around 130 still no ac. After second call they sent someone to investigate. We were switched to upgraded room. Negavative it shouldn't have taken 2 calls and our first call was within an hour of checking in.

Stayed in May 2022

n/a

everything was perfect..

Stayed in May 2022

food

clean

Stayed in April 2022

They gave me a doble bed and I didn’t like it , I requested a single bed , they didn’t changed it , in fact the front desk they asked me for my passport, I told them that I had my formal I’d my license that was not enough,,,location of my room has not view at all ,,,

The place. Was really clean and the place looks attractive

Stayed in March 2022

Staff was very aggressive, men were cat calling me which made me extremely uncomfortable. Also staff busted in my door twice while I was in the shower after I told housekeeping to leave my room alone. Resort is extremely far from airport so be prepared to pay 40 dollars each way to airport. Food was lack luster. Drinks were good. I just hated the harassment.

Property is huge with alot to do

Stayed in March 2022

Our butler never contacted us as we booked the privilege package. The activities were extremely loud throughout the day so it’s really hard to find some relaxation at the pool or beach. The honeymoon suite looks out over the beach but is littered with garbage.

All Inclusive even for alcoholic drinks.

Stayed in February 2022

Being approached upon arrival by time-share hyena was awful!! The trickery/hard sell is NOT appreciated. To be told "I am your concierge" and discover the person is selling is extremely offensive. Not my preferred style at all.

Great assortment of eateries. Most 'hot' food was luke warm by the time it arrived at the table. Lots of space due to fewer guests.

Stayed in February 2022