Av. Ricardo Durán S/N, 010150 Cuenca, Ecuador
#38 of 90 hotels in Cuenca
Guests' ChoiceBased on 55 hotel reviews
8.7Cleanliness
8.9
Comfort
8.9
Location
8.7
Facilities
8.7
Staff
8.7
Value for money
8.2
Free WiFi
7.7
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Showing 1 – 25
Reviewed: 3 February 2024
Beverly
ItalyOnly things to consider are that it is 15-20m outside the city center and the traffic can get very congested. As well, the pools can get busy at night with social families and kids, so if you are expecting a serene and whisper quiet spa experience, this is not it- at least in the evening. But it was nice to see and I enjoyed it. Quiet hours appear to be after 10pm
This hotel is amazing! It’s in a historic spanish style building with okd architecture around a courtyard. There are four on-site included hot spring fed pools, plus a steam room/ turkish sauna and free DIY skin mud treatment. The pools were nice, room lovely and clean, grounds very nice, and breakfast large and very good.
Stayed in February 2024
Reviewed: 30 October 2023
Veronica
United States😍
Stayed in October 2023
Reviewed: 10 March 2023
Ted
EcuadorEverything about this place was great our friends and us enjoyed our stay there and plan to go back again
Stayed in March 2023
Reviewed: 19 February 2023
Paola
CanadaWe loved the thermal pools, and the service, we will definitely recommend the place to our friends and we will definitely be back!
Stayed in February 2023
Reviewed: 16 August 2022
Bertha
EcuadorBreakfast was great 👍🏼
Stayed in August 2022
Reviewed: 27 May 2022
Brenda
EcuadorLots of stairs for guests that may have an issue with mobility. Otherwise, no complaints at all.
Staff was very welcoming, friendly and helpful. Facility was beautiful and the food was well priced and always delicious. A perfect place to relax and unwind!!
Stayed in May 2022
Reviewed: 15 March 2022
Nyfoodie
United StatesExtra towels and robes would be nice since it’s cold and wet in February. We had to ask for replacements.
We loved visiting this hotel.
Stayed in February 2022
Reviewed: 9 March 2022
Łukasz
PolandTo many people on the pool, children playing on the main pool, sometimes not possible to relax
Extremely helpful, nice and English speaking staff. Very good breakfast and restaurant. Hotel seemed to look outdated on the pictures but in real is really well kept and very clean. Hotel is really good situated, only 4USD taxi trip to Cuenca historical center. I recommend it to everyone
Stayed in February 2022
Reviewed: 9 March 2022
Mari
United StatesThe use of plastic everywhere. From the pouches to store the silverware to the disposable cups at the pool bar. Also, I wish there were more light food options such as simple garden salads.
Beautiful grounds and clean rooms. The swimming pool water is constantly being changed. The staff is amazing and they go above and beyond.
Stayed in March 2022
Reviewed: 17 February 2022
Jeff
Ecuadornothing
The thermal baths in the room also the food
Stayed in February 2022
Reviewed: 6 February 2022
Debbie
EcuadorThe staff was attentive and friendly, especially Juan in the restaurant.
Stayed in February 2022
Reviewed: 4 February 2022
Henrydacid
Saudi ArabiaNothing
All
Stayed in January 2022
Reviewed: 5 January 2022
Andresmn
GermanyThe room was a bit noisy and light during night
Service
Stayed in January 2022
Reviewed: 30 December 2021
Ortiz
United Stateseverything was good standing
Stayed in December 2021
Reviewed: 19 September 2021
Veronica
United StatesBeautiful
Stayed in September 2021
Reviewed: 19 September 2021
Ortiz
United StatesGood
Breakfast atención
Stayed in September 2021
Reviewed: 11 April 2024
B
United StatesThe Wi-Fi was absolutely awful. I had to use my cell hot spot. No excuse, as cheap as internet is in Cuenca.
The breakfast and facilities were good.
Stayed in April 2024
Reviewed: 3 April 2024
Liqiong
PanamaStaff at the front took advantage from my parents, they werent very fluent at spanish and they were really tired. Staff told them to pay in cash, but later on they checked their credit card and it seems like they charged my parents credit card too. Cant complaint agaisnt them because of the language barrier but we wont come to this hotel again.
Good place to relax
Stayed in March 2024
Reviewed: 11 October 2023
Lorena
EcuadorThe amenities could be better coordinated, on some days it was way too crowded, and we were unable to use them.
The breakfast was great, very good. Overall it was a good stay.
Stayed in September 2023
Reviewed: 3 August 2022
Ricardo
EcuadorThermal pool and areas are open to the general public. Dozens of people came in and out all day long, a lot of noise and music. Don’t expect to find easy parking as guest. We didn’t have privacy to use the thermal facilities. As guests you won’t have priority for anything.
Staff and the restaurant are nice.
Stayed in August 2022
Reviewed: 29 April 2022
Irine
EcuadorFireplace didn't work and the stuff told me that "all fireplaces are turned off". So we moved to a room that didn't have a fireplace but at least was not facing a busy road. Room was supposed to have heat - it didn't work. By the 3rd (last) night of our stay we were provided a small heater and finally could sleep without freezing. Thermal pool was emptied mid-day Wednesday for cleaning and not available till next day. Despite our original room not having the main attraction - fireplace - and us moving to a simpler but quiet room, we were charged the full price of the original room. All in all - it should have been better!!!!
Convenience of having thermal baths right at the hotel
Stayed in April 2022
Reviewed: 29 August 2022
Anonymous
United Statesthe location. and the environment
beautiful place, clean and not to fault for the city
Stayed in August 2022
Reviewed: 4 April 2024
Jose
Dominican RepublicThere are no comments available for this review
Stayed in March 2024
Reviewed: 3 April 2024
Beverley
EcuadorThere are no comments available for this review
Stayed in April 2024
Showing 1 – 25
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