Nothing

Everything was perfect from the moment we arrived to the moment we left

Stayed in May 2024

Best resort in Marsa Alam and best Location to snorkel or even use the sandy beach..the food was amazing and the pools were very nice..staff are attentive to guests wishes..Finally special thanks to Mr. Reda from reservation for making sure our stay was unforgettable

Stayed in May 2024

The WiFi was not working properly

Beautiful resort, exceptional value for money. Staff was very friendly, made you feel like home.

Stayed in May 2024

Amazing place and amazing staff. Everything was perfect Staff was really nice and friendly. The place is family and child friendly

Stayed in April 2024

Clean. Well landscaped. Larger room. Nice view from our room

Stayed in March 2024

Loud music with during the most part of the day. If you have room faced to the pool you probably will have to use stoppers to take a nap ;) Drinks made of local spirits are not as good as you would expect ;)

Very nice hotel with good food, clean and comfortable rooms and friendly staff. Swimming pool deep enough fort sport swimming (~40m length). Running path ~2km and gym. Diving center and snorkeling area near by.

Stayed in March 2024

Furniture may need some style innovation

Everything was good, very structured and a super friendly staff Even after I faced some challenges in my room when i checked in but they solved it in a super fast response

Stayed in March 2024

The resort was amazing. The beach was very nice. The food is WONDERFUL. The staff are very friendly and welcoming (specially Mr. Moustafa at the reception)

Stayed in February 2024

There’s nothing I didn’t like it’s more than amazing really

They have a really good food, and the hygiene is perfect! Also the staff are amazing and very friendly. I will always recommend this hotel. Can’t wait to come again!!

Stayed in February 2024

I've seen more beautiful beaches in Marsa Alam. The hotel is poorly soundproofed. I could hear everything from the neighbors.

The shows in the evening were amazing! Huge aquapark. It was so much fun, not only for kids!Tasty food. Fresh juices for breakfast. Nice coral reef.

Stayed in February 2024

Not all the staff speak good English. Very slow service, you have to tip a lot if you want to get what you want.

Huge territory and well-maintained facilities shared by several hotels. Nice and clean beach with live corals and a lot of different fish species. Good quality restaurants.

Stayed in January 2024

Great location, very clean room and spacious bathroom, we greeted with a fruit basket in the room, staff very helpful and freindly especially Mostafa at the reception and breakfast buffet was delicious and tasty. Highly recommend

Stayed in January 2024

Everything was perfect.

The big territory - shared space of 6 hotels, where you can walk or run along the sea, a lot of swimming pools. Location in the bay. Polite and attentive personnel. Cleanliness. High quality and variability of food. Live music in the evening, professional shows - dancing performances. Good for divers. The majority of guests were from Poland and Germany, which is comfortable personally for me.

Stayed in January 2024

Our building was not the newest in the hotel complex, so was the room. But the great sea-view made us forget about those little things which need to be refurbished

Several hotels are planned as one space, you can enjoy beautiful territory and facilities of all of them. Nice reef and sea. Almost total absence of annoying ones living at the Southern shore of Arctic Ocean.

Stayed in October 2023

No thing at all

The room was very clean, the view was awesome, the stuff was very helpful and cheerful, Special thanks for Mr. Sherif he was very caring about us

Stayed in January 2024

- I liked a lot the early check-in to the room at 10am in the morning. That was really helpful

Stayed in December 2023

That I Had to leave the resort, I wish I could stay more, I planned with my wife that we will go back to the resort during spring time and before it gets too hot there.

I was amazed by the quality of the Staff you have there, they were so friendly, helpful and smiling all the time. The food quality was amazing, I enjoyed all the meals.

Stayed in December 2023

Very nice place I love it too much I plan to go again next year

It's near to the airport Clean place lot of swimming pools which is clean and hot

Stayed in December 2023

Even though the resort is great there are things I don't like and should be changed/improved. First, check-in was nicely done, but I missed a short tour or explanation what the resort offers. Second, mostly staff is ok, some were great but there are also such who just try to do nothing or focus on those from which they think they will get a tip. For example I came to the sunbed at the same time as an elderly couple from Germany. Someone immediately brought mattresses for them and didn't even ask me if I wanted them. The same during serving meals - there are waiters who even they carry plates to some guests and won't even ask others what to drink. Third, the choice of food is very large, but unfortunately some of the dishes are not tasty at all - the meat was usually dry, the mousse had a pudding-like consistency, etc. Also, I've noticed that whenever a bigger group of Germans arrived served food was much better. Fourth, animators seems to be not prepared. They weren't able to convince people to join and also I think people weren't up to them because they saw how they look like. However, evening's live concerts were really nice. Fifth, it was hard to fall asleep on a sunbed or even relax because someone was constantly coming to offer something - massage, trip, snorkeling or diving, etc. It would be enough to tell during introduction what's available and then allow guests to come for more information of they are interested. People come to relax, not to be hassled all day. The thing I don't like the most is to be treated like a second-class guest. Normally question "where are you come from?" is a start of a small talk, but at the resort I sometimes had an impression it's to check if you're worth the attention or not. For sure if the resort wants to get better reviews should improve the situation with the staff, especially those at restaurant.

The resort is huge, modern, kept in good condition and very clean. Room are specious, clean and with all all facilities. Water in swimming pool is very clean. I don't know how they do it, but they don't use chlorine, what's great. Beach is very nice with access to snorkeling spot on site. Sunbeds, but in general all furniture, are almost like new.

Stayed in December 2023

The animation was sometimes too loud

The food is varied and has something for everyone. The service is attentive and quick. The hotel offers a great restaurant with three meals a day. In the evening there is a good selection of drinks in various places. The perfect location in the bay with direct access to the reef is unbeatable.

Stayed in November 2023

So much.. brilliant experience

Stayed in November 2023

Starting from Mr. Mohammed Harb, All staff were very professional, nice and helpful.

Stayed in August 2023

Close to the airport, aquapark, delicious food, very kind staff at the reception, at lobby bar and all restaurants. Close to the beach and children friendly.

Stayed in September 2023

Nothing

It was my second time in jaz series at marsa allam , the beach was amazing full of beautiful corals , the staff was professional especially mostafa from the reception , the aqua park was much fun , food had a wide variety of options and delicious except the desserts needs to be enhanced

Stayed in September 2023