Small shore and limited walking area Food is of wide range variety but not of high quality

The location Fire show Pool Friendly staff Amenities Clean room

Stayed in May 2024

swimming pool

the staff

Stayed in May 2024

There are many minor improvement required to make remarkable difference on the total experience at this nice place, for example but not limited to: - - - providing WIFI coverage widely. - periodic maintenance and cleaning for the beach area and its facilities. - although we have enjoyed the "Fire Show" and although it is performed by professional guy but from my point of view it is still not safe and there are no excuses when it come to the Safety of people and kids, zero risk shall be restrictly maintained.

Good and Clean facilities, Great & friendly staff.

Stayed in May 2024

Perhaps the level of cleaning of the rooms when we checked in was not great but this was dealt with quickly and efficiently. Also, There is no drinks after dinner and guests have to pay for hot or soft drinks.

All the staff were amazing and they went above and beyond to make our stay the best it could be..

Stayed in April 2024

No play area

Stayed in May 2024

The food in dinner dont really like it but as general ots good and clean

It was comfort & lovely staff 😍

Stayed in May 2024

Hard seashore rocks, must swim with shoes

Food taste, staff dedication, and customer orientation.

Stayed in May 2024

*GEM &SPA facilities * Beach facilities need further improvement .

* The Breakfast was good and dinner and restaurant staff very friendly and helpful. The help disk and reception staff was very friendly helpful specially Mr., Sameir and Mr, Maher * Location is good, * Beach area and beach facilities need more improvement. * Also, GEM &Spa need to improve and to maintain.

Stayed in April 2024

The reservation team at their Cairo office weren’t very friendly. Fady who got in touch to collect the reservation fee was short in his answers and actually stopped responding to questions altogether were I had to contact booking.com for assistance and clarification. This made me question whether the staff at the resort would have the same negative attitude. I’m glad that wasn’t the case and I hope the hotel can offer a better experience to their clients during the reservation process.

Staff at the property were very friendly and prompt to offer assistance. Animation team were fantastic specially Nour who was very friendly with our children. Amr at the front desk was extremely professional. Breakfast and dinner open buffet were both lovely, same with the food ordered at the pool, the kids were big fans of the ice cream. Rocky beach but the kids were more interested in playing in the sand rather than having a swim.

Stayed in April 2024

The beach is rocky and shallow. No internet in the rooms and poor mobile network in the hotel area. Animation was just ok.

The staff, special thanks to Mr Samir in the frontdesk who was beyond helpful. The food quality and varieties were good.

Stayed in April 2024

Credibility. After completing reservation, I received a phone call from the hotel management , she told me that the hotel is closed and she offered another resort with the same package. Due to shortage of the time I had to accept her offer. I was chocked as it's first time to found booking undiscipline😔

Solving problems

Stayed in February 2024

Great

I do recommend Grand ocean hotel . The place that we stayed in! Nice place , nice staff, clean rooms with nice food. Animation team , need to think about!

Stayed in February 2024

It was an excellent stay and the staff were very prepared in the restaurant and reception, especially Mr. Samir. All the hotel staff were very friendly.

Stayed in December 2023

The place and accommodation are excellent, and the staff, especially Mr. Samir, and all the hotel employees are very cooperative

Stayed in December 2023

My review is based on my accommodation in grand ocean hotels and resorts as i was upgraded to stay there for this night Spacious swimming pools Breakfast was good and location was also ok and not too far from cairo Hotel is clean and good vibes at night

Stayed in December 2023

The service is awesome. Everyone is going above and beyond to make sure our needs are met and that our stay is great.

Stayed in November 2023

pool is too small and too shallow

hospitality ,feels like home

Stayed in September 2023

Judging from the hotel fee I can’t expect more.

The variation of fruit was not satisfactory level . I need to have good selection of the fruits. Otherwise, the level of breakfast was good enough. The starting time of the breakfast was 07:00 therefore, I couldn’t have enough relaxed time before going out.

Stayed in October 2023

The only two things weren’t good 1- Sea was very rocky 🪨 and full of sea urchins 2- pool need to be cleaned 🧹

Everything was amazing the view, staff, food, cleaning It was a very good experience

Stayed in October 2023

See view from bedroom

Stayed in October 2023

The beach cleanness

The staff is great

Stayed in September 2023

The beach area needs improvement

Everything

Stayed in October 2023

No Wi Fi facilities in the room, the hotel maintenance is very bad.

The location is wonderful and the room is big

Stayed in September 2023

Dear Hotel Management, I suggest some improvements that could be made to the hotel. First, I believe that adding WiFi services to the rooms, pool bar, reception area, and restaurant would be a great addition. This would allow guests to stay connected to the internet while they are staying at the hotel, which is a valuable amenity for many travelers. Second, I would recommend removing the stones from the beach and cleaning it so that it is ready for swimming. This would make the beach more enjoyable for guests and would also help to prevent injuries. Finally, I would suggest installing windbreakers around the beach umbrellas. This would help to protect guests from the wind and would also make the umbrellas more stable. I believe that these improvements would make the hotel more appealing to guests and would help to improve their overall experience. Thank you for your time and consideration.

I express my sincere gratitude for your exceptional service during my recent stay at your hotel. From the moment I arrived, I was impressed by the cleanliness and comfort of my room. It was clear that you all take great pride in your work, and I truly appreciate it. I was also very impressed by the quality of the food in your restaurant. Every meal I had was delicious, and it was evident that the kitchen staff takes great care in preparing each dish. I would like to thank you all for making my stay at your hotel so enjoyable. I will definitely be recommending your hotel to my friends and family, and I look forward to staying with you again in the future.

Stayed in September 2023

The swimming pool water was not clear and the pool wall need maintenance

Stayed in September 2023