Eduardo Dato 28, 01005 Vitoria-Gasteiz, Spain
#7 of 23 hotels in Vitoria-Gasteiz
Guests' ChoiceBased on 89 hotel reviews
8.3Cleanliness
8.8
Comfort
8.4
Location
9.7
Facilities
8.1
Staff
9.3
Value for money
8.5
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 April 2024
Donna
United KingdomQuirky little hotel, clean, central location and excellent value for money
Stayed in April 2024
Reviewed: 20 April 2024
Caroline
United KingdomThe decor in the hotel is delightful - slightly mad and extreme but very attractive! The receptionist was very pleasant and helpful and the hotel is in a great location for the casco viejo.
Stayed in April 2024
Reviewed: 29 October 2023
Fiona
SpainAll good
Perfectly situated for both airport bus and train station. Clean and comfortable room.
Stayed in October 2023
Reviewed: 16 October 2023
Julica
GermanyThe hotel was quirky and the room was very clean and comfortable. There was a very cute enclosed balcony. Our room faced onto a pedestrian street in the city centre but it was very quiet at night.
Stayed in September 2023
Reviewed: 3 October 2023
David
United KingdomI think I left my phone charger there!
Lovely room with veranda balcony including table and chairs. Very close to centre. Enjoyed the 'classical' decorations in the hotel. I arrived at the coach station which required a tram ride to centre, I noticed that the train station is close to the hotel.
Stayed in September 2023
Reviewed: 23 September 2023
Juliet
United StatesNeed new towels. Finding the parking spot was hard.
Well located. Convenient. Helpful staff
Stayed in September 2023
Reviewed: 31 August 2023
Michael
Switzerland-
Great, very central location Friendly and helpful staff Comfortable room Great décor
Stayed in August 2023
Reviewed: 7 August 2023
Alejandro
SpainIt didn't have fridge
Location
Stayed in August 2023
Reviewed: 31 July 2023
Agata
PolandExcellent location, friendly and helpful staff, very comfortable room
Stayed in July 2023
Reviewed: 8 July 2023
Anne
United KingdomBathroom had some steps to sink, toilet and bath/shower so would not suit people with mobility issues.
Location of hotel Staff were friendly and welcoming The price was good for Location
Stayed in July 2023
Reviewed: 25 June 2023
Allyson
GermanyGreat hotel with really friendly staff. Fantastic location and good price 🧡
Stayed in June 2023
Reviewed: 20 June 2023
Robert
United Kingdomnothing
Lovely hotel - muy chulo. Loved the statues.
Stayed in June 2023
Reviewed: 9 June 2023
Bryan
United KingdomThe bathrooms were on awkward, with the bath, sink, toilet on different levels. Not terrible for us, but definitely bad if you are not steady on your feet.
Perfect location, nice staff, quirky decor, comfortable
Stayed in March 2023
Reviewed: 26 May 2023
David
United KingdomNo breakfast at the hotel
Stayed in April 2023
Reviewed: 11 May 2023
Denis
FranceAccess if driving.
This quaint little hotel is lovely, no lift but pleasant nonetheless.
Stayed in May 2023
Reviewed: 24 November 2022
Jordi
GermanyIf the people in the rooms next to you are noisy, you will hear everything.
Very nice old-looking decoration. Exceptionally central location. Nice helpful staff. Rooms are good, with big windows, light, and comfy beds.
Stayed in November 2022
Reviewed: 22 October 2022
Elizabeth
United KingdomExcellent location between train station and historical centre. Well insulated with double-glazing, so no street noise. Good value for money.
Stayed in October 2022
Reviewed: 15 October 2022
Sonia
CanadaThe noise from the street was. Extremely loud at all hours of the night.
Super comfortable bed, wonderful location, amazing location
Stayed in October 2022
Reviewed: 11 October 2022
Daphne
Francevery helpful and friendly staff. good room. excellent location
Stayed in October 2022
Reviewed: 6 October 2022
Eleanor
United KingdomQuite a lot of street noise in the morning, but fine with earplugs
Good location, good sized room
Stayed in October 2022
Reviewed: 4 October 2022
Eduardo
United StatesLack of elevators. Steps inside the bathroom (no big deal, it just feels weird).
Excellent location at walking distance from the train station and historical city center. Super clean bedrooms and comfy beds. Decoration of hallways and stairs is astonishing, made of museum-like statues and paintings. For a quick visit of Vitoria-Gasteiz, don’t hesitate to book this hotel. 100% recommendable.
Stayed in September 2022
Reviewed: 24 September 2022
Maire
United Kingdomstaff were very helpful and supportive
Stayed in September 2022
Reviewed: 28 July 2022
Navid
Belgium-the bed and mattress quality can be definitely improved!
-location is in the centre and quite accessible -staff were helpful -room was clean and had a nice street view
Stayed in July 2022
Reviewed: 24 June 2022
Martin
Australian/a
Great location in city centre. Interesting decor.
Stayed in June 2022
Nagykanizsa, Hungary
Istanbul, Turkey
Ranua, Finland
Braşov, Romania
Tannum Sands, Australia
Phnom Penh, Cambodia
San Vincenzo, Italy
Khashuri, Georgia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content