Garden City, Avenida De Los Pueblos, San Eugenio, 38660 Playa de las Americas, Spain
#211 of 642 hotels in Playa de las Americas
Guests' ChoiceBased on 1285 apartment reviews
8.3Cleanliness
8.4
Comfort
8.4
Location
9.0
Facilities
8.2
Staff
8.9
Value for money
8.6
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Magamed
IrelandWi-Fi is disaster, Tv is useless but it is not needed this days really, who is watching it or trust it? Could be great if it can be connectable to mobile phone.
The Staff are very friendly and helpful. Rooms are cleaned at scheduled times. Rooms are very comfortable and good sized, contain all what is necessary.
Stayed in May 2024
Reviewed: 10 May 2024
Julie
United KingdomRooms are now getting a bit tired and need updating
Brilliant location and the quiet at night no need to worry about noise from nearby bars. Great facilities onsite. Everything in the room that you need
Stayed in May 2024
Reviewed: 10 May 2024
Natalia
United KingdomNot enough rubbish bags for a week
I liked the location which was close to the local supermarket and beach
Stayed in May 2024
Reviewed: 10 May 2024
Roisin
IrelandShower leaked slightly
The apartment was perfect for the price, two pools was nice with a quiet option and a more louder option with a bar. In a great location with lots of amenities near. Would definitely come back.
Stayed in April 2024
Reviewed: 6 May 2024
Ryan
United KingdomSunbeds get a little uncomfortable
Stayed in May 2024
Reviewed: 5 May 2024
Tereza
Czech RepublicOur booking (1 month prior to our stay) not found in the system. The receptionist had to take pictures of the booking from my phone and we had to wait for them to find a room for us (quickly resolved). Parking options not clearly described. Furniture outdated. Noisy street but OK with doors closed to the street but must be very hot in summer (no AC, only ceiling fans).
A spacious balcony with a street view, a big pool. Within walking distance to the beach and all amenities.
Stayed in May 2024
Reviewed: 5 May 2024
Mark
United KingdomGood size 2bed 2bath in a good location good pool and pool bar
Very good apartment
Stayed in May 2024
Reviewed: 4 May 2024
Michael
United KingdomA lot of steps but we were on top floor with great view
Well located, clean, very good value
Stayed in May 2024
Reviewed: 30 April 2024
Rocio
SpainTowels too small. Overall very good
Good space and updated facilities
Stayed in April 2024
Reviewed: 28 April 2024
Oksana
IrelandNothing
Very good sea view, nice apartment and not far from the beach 🏝️ For family holiday was perfect
Stayed in April 2024
Reviewed: 27 April 2024
Smkrm
United KingdomVery small wardrobe with only a few hangers. Not too bad for me as a solo traveller but would have struggled to hang everything if there had been 2 of us. Hairdryer was ancient and not very powerful, it really should be upgraded!
Great location. The apartment was basic but clean. Towels changed/cleaned every couple of days. Nice terrace to sit out on with a couple of reclining chairs. My apartment was just off the smaller second pool, which suited me fine, always managed to get a sunbed. There was a larger busier pool with a pool bar which served decent priced meals. Entertainment on around the pool some days. Small bar and bakery on site too.
Stayed in April 2024
Reviewed: 25 April 2024
Julian
SpainLa hermosa terraza
Stayed in April 2024
Reviewed: 24 April 2024
Dominic
IrelandKeys for apartment hard to use
Very clean
Stayed in April 2024
Reviewed: 24 April 2024
Javier
SpainEverything
Stayed in April 2024
Reviewed: 23 April 2024
Janice
United KingdomTook a while to check-in as large family in front of us but think we were just unlucky the time we arrived. Would have been good to be told no maid service but we only stayed 4 nights so it was fine. I asked for a hairdryer at reception and got one, this wasn’t advertised. I only knew to ask from reading other reviews.
Great location, clean room, 2 pools, pool bar, short walk from Siam Park.
Stayed in April 2024
Reviewed: 22 April 2024
Colin
United KingdomLocation was perfect for my travels across resort. Great value
Stayed in April 2024
Reviewed: 21 April 2024
Patrick
IrelandLocation and price
Stayed in April 2024
Reviewed: 20 April 2024
Chelsea
United KingdomOnly thing I could say would be a negative was more fresh towels
Was in a great location, room was clean, staff were great we arrived early check in was 4 but they got our room sort for us by lunchtime, the pool side bar was fab and so was the food. Very simple but what we needed.
Stayed in April 2024
Reviewed: 20 April 2024
Gary
United KingdomVery crowded around pool, cockroaches in apartment, bedding changed once in 12 nights. Sofa dirty and stained.
Location.
Stayed in April 2024
Reviewed: 20 April 2024
Colin
United KingdomNo English TV, told by reception it would be on in 4 days and then 3 weeks, If we were told this we could have brought our Fire stick, The satelite which provided the English TV has been decommissioned and will never be back on.
Arrived late and got keys from a lock box, no problem
Stayed in April 2024
Reviewed: 18 April 2024
Viktor
DenmarkThe area just around the hotel is so-so, but its only 3-5 min and then you’re in a cozy area
Overall super nice and cheap!
Stayed in April 2024
Reviewed: 15 April 2024
Claire
United KingdomNothing
Location and cleanliness
Stayed in April 2024
Reviewed: 10 April 2024
Debbie
United KingdomWe had to go home
Quick transfer from airport, everyone so friendly, locals, staff and customers on site. 2 pools on site always managed to get a lounger, great little pool bar serving food and drink essentials at reasonable prices. Location was great, close to Siam Park, local restaurants and the beech.
Stayed in March 2024
Reviewed: 9 April 2024
Verna
United KingdomNot enough sun beds round the main pool- there is space for more! Some of the sun beds should be replaced as very tired
Great location. Lifeguard should have a special mention as he was excellent.
Stayed in April 2024
Lindau, Germany
Leeds, UK
Thannenkirch, France
Vélines, France
Mombello Monferrato, Italy
Lari, Italy
Deqing, China
Kangaroo Valley, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content