Very good breakfast and extremely helpfull employees

Stayed in August 2023

The bedroom was basic, no bottle of water or cups/kettle for tea extra but It was very clean though and perfect for our one night stop passing through.

Amazing food in the bar restaurant, not just bar snacks and didn’t have to reserve. Staff were extremely welcoming and engaged with our kids too. Very clean facilities. Easy walking to see the sights in Granada City with plentiful shops and restaurants.

Stayed in August 2023

Would like more breakfast options especially for vegetarians and Vegans. Parking at hotel is very expensive.

Perfect location, just off motorway and next to shopping center. Easy walking access to city.

Stayed in August 2023

The bed. Traditional Spanish size of bed = small. Fun fact: size of bed for me and my wife was basically the same size as pull-out couch for our son :) Breakfast. Score 2 out of 10. Fun fact: most people remember two things in hotel, and that is bed and breakfast. Both are fail here. But, maybe can be fixed for future guests. The shallowness of "we are saving the planet with soap dispensers" vs. "tons of products for breakfast in tiny single use packages" like 9gram (is that even a teaspoon?) ketchup and so on. If you really care, change the breakfast sortiment as well. Oh, almost forgot - TV Luna chanell was not working, but I played a detective in front of kid and found out from reception prices of soda in minibar! Yay me! But next time, simple QR code somewhere on desk leading to hotel infopage for guests will do ;)

Very good parking on site. The staff, given the size of the hotel, they are working hard and deserve recognition for the extra they give to guests. With one exception - person who makes eggs for breakfast (if those are real eggs, which I doubt, more like one of these powdered semi chemical food). Those are horrible. And kitchen chef who is responsible for what goes out of kitchen, shame on you :) Seriously, make something with it. How you can get better score when you cannot make scrabled eggs? And altough I've asked for higher floor, we got lowest and view was bad. Fortunately we had program all day out of hotel.

Stayed in August 2023

Great staff, so many amenities, free yoga, clean, spacious, and lovely decor.

Stayed in July 2023

The pool was sadly tiny and always really crowded (I guess that's because we were there during the heat wave), so we didn't get to use it. Our room was also not cleaned even though we didn't have the 'do not disturb' sign on, but we didn't mind too much because that only happened once and we were going to check out the next morning. Location is decent (quiet area) but about a 20-30min walk to the city centre, so just keep that in mind if you don't want to walk too much!

The room was very cosy, beds were clean and comfortable (love that they use duvets instead of the usual sheets). Bathroom was also very clean with great warm water and water pressure. Great value for money! We also enjoyed the rooftop tanning beds and the fact that the hotel has many options for indoor activities (spa, gym, pool) for extremely hot days. The staff is also very helpful and helped us book cabs (which arrived really quickly) on a couple of occasions.

Stayed in July 2023

The playroom opens too late. The swimming pool is small for such a big hotel

The room was bigger than expected. The playroom for kids is great, although it only opens at 18.00. Great breakfast.

Stayed in July 2023

I liked all the comfort that the hotel had, the clean that i found and the room was very well. The gym was very well equipped.

Stayed in July 2023

Relatively expensive parking (18.95 / day) Pools are quite small in comparison with the number of hotel’s guests

Location close to city center Swimming pool Fair breakfast

Stayed in July 2023

There was no kettle in the room which i think was very odd (never seen that before in any hotel). Definitely, they need to start having kettle in each room.

Location was good, rooms were clean and AC was excellent in hot weather. Pool was medium size. Parking was handy.

Stayed in July 2023

pool was small and not many sun loungers or many umbrellas in that shade

size of rooms, clean hotel. breakfast was good value.

Stayed in July 2023

No tea and coffee facilities but normal in Europe

Beautiful and clean crisp bedding, friendly staff, no road noise. All in all a lovely hotel

Stayed in July 2023

The pools were small and both were crowded in the afternoons with noisy children. Perhaps make one adults only? I was surprised not to have robes provided in the room.

Well appointed rooms with an excellent comfortable bed. Very friendly and attentive staff: the airline delivered our lost case and hotel staff called to let us know while we were out, then checked again the next day that we had got it and were happy. Great breakfast in spacious restaurant and a delicious bar snacks menu. The masseuses in the Spa really knew their stuff and administered a robust sports massage!

Stayed in July 2023

good location and nice staff

Stayed in June 2023

The bar wouldn’t allow us to bring our tiny chihuahua in for a drink

Early check in with very friendly team on reception, great start. Lovely outdoor pool, comfortable rooms and a warm welcome for our little dog.

Stayed in July 2023

Nothing really but one small aspect - signage for access to car park could be more prominent for hotel residents to make arrival easier.

Lovely bright decor and great cool atmosphere - especially when stepping in out of the very hot sunshine. Aircon in room was also excellent. Staff were very welcoming and facilities good. We really enjoyed cooling dips in the pool. Due to extreme heat, the ‘indoor’ one had the roof retracted so that and the outdoor pool enabled plenty of space for a quiet swim 😊 Good variety available for breakfast.

Stayed in June 2023

Clean and lots of facilities

Stayed in June 2023

It's in a residential area 45min walk to old town but taxi was reasonably priced and took about 15mins. The pool area was just ok, it's open to the public as well as hotel guests and no shower at pool it was also quite difficult to get to through the hotel. The windows were so dirty you couldn't see out of them.

Very convenient just off the moterway with good underground parking. The bar area was nice. Staff friendly and arranged a taxi for us to the La Alhambra.

Stayed in June 2023

All was very well

The properties of the hotel was very nice as well ad the location.

Stayed in May 2023

lack of amenities in the room

location

Stayed in May 2023

n/a

Very good staff. pleasant courteous and professional. Received help from BELENE at reception. She made an effort to help me with a personal matter - kindly and very nice

Stayed in May 2023

The food in the buffet was terrible. The selection was poor and nothing was labeled to tell you what it was. We went in there only 30 minutes after it opened and the food was cold we complained to the restaurant manager who dealt with our complaint very well, but the chefs behind the cooking area were very unhelpful one of them even went to the kitchen and brought in a jug of hot sauce and poured it over the meat which is not acceptable or hygienic. We never ate there again and would not recommend it . The food should not be left to stew in trays which were not hot enough it is dangerous. Very poor selection . The cooking show is there to cook fresh for the clients when required and not to save the chefs time.

The room and the staff were excellent and very friendly. The gastro bar was very good and very good staff.

Stayed in May 2023

Nothing

Premium room was large and clean, staff is flvery friendly

Stayed in May 2023

The hot food at breakfast was mostly just warm. I did appreciate the cook to order omelette , which enabled me to have hot breakfast. We would have appreciated having a kettle with cups so we could easily make a tea or coffee in our room.

We enjoyed the range of amenities and services at the hotel. The pool was relaxing, the room was comfortable and the cleaning staff did a great job. We had a spa treatment and that was up to the standard we expected. Whilst not exceptional, the breakfast was serviceable and was convenient and suited our needs.

Stayed in May 2023

pool was shut

good size room

Stayed in April 2023