Lack of any tea/coffee facilities in the room or, at least in the common area. In fact, there is nothing "extra" in the room, not even a cup for toothbrushes, no mini fridge, towels are 1 per person. The water pressure and temperature in the shower is constantly fluctuating

Very good location, close to the metro. Friendly staff. Surrounded by restaurants, bars, stores. Comfortable bed and pillows.

Stayed in April 2024

The keys on the front door didn't work properly we need to call someone everytime we came back to the property. No Aseos to use during check out.

Comfortable with location ,close to everything. Comfortable bed and magnificent staff.keeping our language is a plus.

Stayed in March 2024

Bathroom was very small and our room very close to reception. We could hear everyone coming in and out of the building anytime during the day.

Location was excellent and staff very helpful to accommodate our needs.

Stayed in March 2024

The noise at night. I know it’s on a main road, but the noise of police cars and ambulances at night was a bit annoying. Also because the room was right next to reception, you could hear people coming and going at all times, and people at reception

The location was fantastic! Room was small but comfortable

Stayed in February 2024

There are no much facilities. No kettle no cups no hairdryer. :( but when I asked to reception about the hairdryer, they just gave me. They were helpful. And can be other room with view but view of my room was just walls jaja :((

Location is just perfect. Really. It’s safe area. It’s in granvia and just near the metro station plaza España. And receptionists were kind like all spanish people :))

Stayed in December 2023

good location everything clean

Stayed in December 2023

Very small room

Nice location- close to every kind of public transport, located in the central part of the Gran Via street. Very small room without air conditioner

Stayed in September 2023

The fact that it’s a residential building means you need to walk around with a bunch of keys to get in the building

Awesome location

Stayed in October 2023

Toilet was quite small. temperature of the shower varied constantly. Using the key to the front door (street) needed some more explanation.

Staff was very nice. Perfect location. Room was clean

Stayed in September 2023

Stairs, reception, schedules to check 8n and out

Stayed in September 2023

Abit small and not enough tissue

Location

Stayed in September 2023

WiFi did not work Keys to open the building door did not work There is not someone at reception 24/7 Room was much smaller than expected with little natural light. Luckily it was just me, 2 people would have been tight Got cold at night so ask for more blankets if needed

Great location Clean Bed was comfy

Stayed in September 2023

1. The air conditioner- it could not be set to colder. It was really hot in the room. 2. Very bad quality of the internet - even the instagram page could not load :(

1. The place where it is situated: Just near the Plaza de España on the Grand Avenue; 2. Nice and friendly personal that can speak English 3. Helpful - we could leave our luggage after staying

Stayed in August 2023

The air conditioning wasn’t working properly, it was at 26.8 C even though you tried to set up in a lower temperature.

The location was fabulous.

Stayed in August 2023

Good location!

Stayed in July 2023

constant smell of smoke in the room . most likely coming through the ventilation system

the location

Stayed in June 2023

thin walls, you can hear other people taking showers or moving around in their rooms.

prime location right on the Main Street of most travelers , walking distance to many shops , restaurants, metros and activities. the bed is also comfortable and the room is very clean.

Stayed in June 2023

Very small room

Stayed in April 2023

bathroom is very small but they are clean

great location! the staff is great! all clean!

Stayed in May 2023

Need equipment like fridge, cup glass and black tea

My stay was great, and personal are nice and helpful, The location is good.

Stayed in May 2023

I didn’t like the size of the room in relation to the size of the beds. There was no space for luggage. We had room for people OR luggage. Not both. I also didn’t like the bathroom set up. There are bathroom items independently built. However, There’s no privacy.

I loved the location. it’s walking distance from main tourist sites.

Stayed in April 2023

The pillows were very hard

The location is perfect, straight across from a Metro stop

Stayed in April 2023

Cramped room without ensuite bathroom for 50 Eur a night is not value for money. Had it been 30 Eur it's justifiable

Centrally located though a little inconvenient to spot without a sign board

Stayed in March 2023

The room was a bit loud since it is right on the main street and the bathroom/shower was small. It was a bit dated, but still very clean and comfortable

The location was great, the room was nice and the bed was comfortable. The staff was nice and helped with whatever we needed.

Stayed in March 2023