Complicated layout!

Location

Stayed in May 2024

nothing

Loved the location and the authentic and homey character of the facility.

Stayed in April 2024

Nothing

Great location for all the sights in Seville. Very helpful staff who accommodated our request for a quiet room.

Stayed in April 2024

Best location

Stayed in April 2024

Unfortunately the bed was uncomfortable but I understand this is a preference thing.

Hotel is beautiful.

Stayed in April 2024

Loved it all

The most unique and interesting hotel I have ever stayed in. So much history, it's just fascinating. Great location, walking or short taxi ride to all the main sites. Very helpful staff, especially when getting lost in the hotel!

Stayed in April 2024

Nothing

Great location. Good sized room. Comfortable bed.

Stayed in April 2024

The hotel bar was a little expensive, but fabulously luxurious and the bar service was exceptional.

The unique character of the hotel and its location.

Stayed in April 2024

Room Pool Staff Labyrinthine

Stayed in April 2024

Basement Breakfast room airless and noisy. Bathroom and wc rather dated with a pervasive smell of old drains. Hairdryer old fashioned.

Beautiful, quirky building. Good location,easy stroll to historic area, lovely rooftop area with pool. Breakfast buffet offers a variety of foodstuffs. Spacious room, great towels and linens . Little courtyards and patios throughout, plants and fountains.

Stayed in April 2024

Nothing !

So unusual ! So much history in all the tunnels and courtyards. Beautiful setting , perfect rooftop . Manuel our bartender was exceptional .

Stayed in April 2024

A bit noisy late at night (other guests) and I found a very large cockroach in my bathroom one night! But excellent staff moved me immediately to a very nice room!

Character, very helpful and friendly staff, location

Stayed in April 2024

The room we were placed in was noisy and the staff changed our room and we were very satisfied. No coffee maker in the room. It was a little confusing to get around the property

Beautiful setting. Very unique with much character and courtyards. The roof top pool was unbelievable. The spa was extraordinary

Stayed in April 2024

Location and room

Stayed in April 2024

Complaining on high level: the shower could be improved to avoid water floating out on the bathroom floor

Very special hotel consisting of different houses all connected through paths and piazzas. Super friendly personnel and excellent location.

Stayed in April 2024

Nothing

Location. Beautiful gardens.

Stayed in March 2024

Not applicable

The location and the beautiful old buildings. Lovely traditional patio spaces and terraces were open to all guests, including an outdoor swimming pool on a roof top. Ancient artefacts and interior decorations.

Stayed in April 2024

Most of the staff were amazing, really polite and helpful but one or two could be unhelpful and appeared, at best, apathetic and at worst, rude.

Absolutely stunning, unique hotel full of beautiful courtyards and secret tunnels. We were still finding new places we hadn't been on the last day of our trip. The rooms are individualistic, historical but very comfortable, even the economy rooms. The piano bar is a must, with luxurious rooms providing a nice quiet place to relax after the noise of the local bars. The pool area was great on a hot day with plenty of shade blinds but beware the pool is not heated and it takes a while to get used to the cold, yet refreshing water.

Stayed in April 2024

Shame it doesn’t have a restaurant for dinner - but there are so many great restaurants in Seville, this isn’t a problem

Brilliantly quirky! A rabbit warren of corridors, patios and tunnels. Different to any other hotel we’ve stayed at.

Stayed in April 2024

We were very happy with our room which was a good size and very light. Our friends’ room was smaller and quite dark and gloomy and only about £15/night less so I would say was quite expensive for what one got overall for a hotel. I asked for coffee as they only provided tea in the room and was told that wasn’t possible. I know instant coffee isn’t great but if one doesn’t drink tea it would have been fine. It’s a small thing, I know, but it’s an expensive hotel and not an unreasonable request. Another thing that I would never have mentioned if it had been dealt with differently. When we returned to our room in the afternoon the room was beautifully clean but the dirty tea cups were still there. I’ve never spent this much money on a hotel and I found this a bit shoddy. I mentioned it quietly on our way out that evening and the man on Reception said ‘I can’t do anything about that’. I said I didn’t expect any action, I thought he’d want to be made aware. Had he said, ‘Oh, I’m sorry about that’ I’d have forgotten all about it. I’m afraid his arrogant reply lingers and I would think twice before returning.

It’s absolutely beautiful. The reception area is quite stunning with its columns, Moorish tiles, rattan furniture and potted ferns. The pathways which meander through the garden courtyards to various parts of the hotel are magical.

Stayed in March 2024

Quirky, boorish hotel. Rooftop pool and bar. Pleasant and helpful staff

Stayed in April 2024

Water very cold in the swimming pool.

Beautiful hotel!

Stayed in April 2024

Excellent property! Best stay of our entire wonderful trip in Spain. They’ve thought of everything, all the amenities in a very unique hotel. Loved the piano bar, paintings, decor, wandering layout of the place. Fantastic!

Stayed in April 2024

We loved everything!! Even the long walk to reception!!!

It was so elegant with delightful interiors.. the staff all excellent and very helpful.. sadly we had to rush off early in the morning and couldn’t thank breakfast staff !

Stayed in April 2024