C/Estrella s/n, 07740 Arenal d'en Castell, Spain
#12 of 43 hotels in Arenal d'en Castell
Guests' ChoiceBased on 78 hotel reviews
8.0Cleanliness
8.1
Comfort
8.0
Location
8.7
Facilities
7.9
Staff
9.1
Value for money
8.2
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End of dialog contentReviewed: 28 September 2023
Ron
United KingdomFlies/wasps everywhere including all over the food in the restaurant, seriously needs sorting out
Ok for the price but a little tired but cleaned every day. Great views and handy for restaurants and supermarket
Stayed in September 2023
Reviewed: 14 September 2023
Sara
United Kingdomthe 2 bed apartment is great - perhaps just getting a bit tired on the decor but very clean.
Breakfast was a bonus - great selection . Our room had a small set of steps straight to the pool - one of 3 - so perfectly located - short walk down to the beach. whole complex is kept really clean.
Stayed in September 2023
Reviewed: 17 July 2023
Aine
IrelandNot enough room at the pool unless you're up really early
Great location and rooms cleaned everyday
Stayed in July 2023
Reviewed: 9 July 2023
Moataz
FranceSmall issues that hotel seemed to be a bit dated. But rooms clean with newer furniture. Also if you don’t have a car hotel is far away from other activities on Menorca. Otherwise you have everything close by including a well stocked grocery store
Great location. On the underrated north side of Menorca. Pool area with nice views and easy access to the beach and hiking trails. Activities daily for the kids and entertainment at night. Resturants nearby and acces to hiking trails. From check in to every interaction with staff all very good.
Stayed in July 2023
Reviewed: 22 June 2023
Paul
United KingdomStairs everywhere, not easy access for prams at all. Also, children's play area rubber matting needs urgent replacement as numerous trip hazards and material has gone hard and causes injury when young children trip up on lifting tiles. Also, something needs to be done in bar area particularly to sort mosquito problem. Sitting down for a drink and being bitten to death means no-one uses the bar which is a shame.
Excellent location. Pool area is great. Close to beaches and restaurants and bars.
Stayed in June 2023
Reviewed: 18 June 2023
Hanna
SpainChildren & noise in the adult’s pool. Too small terrace. Blankets; not modern. Not coffee maker. Just a little bit old fashion kitchen & equipments.
Very good location; big & smaller beautiful & huge beaches very near. Many pools. Beautiful scenerys. Bus stop near. Very good supermarket near. Hiking route near. Peaceful to sleep.
Stayed in June 2023
Reviewed: 13 October 2022
Jenny
United KingdomBed uncomfortable. Very compact. Could do with update in kitchen area.
Location. Staff fantastic. Well equipped.
Stayed in October 2022
Reviewed: 11 October 2022
Anna
IcelandInterior of the rooms are old and some need for renovation.
Nice and friendly staff, good location.
Stayed in October 2022
Reviewed: 11 October 2022
Stephen
United KingdomIts a little tired around the edges in places, all still works fine but you can see the some of the fittings are starting to show there age. But not dirty or anything, it was all very clean. One night our apartment just started smelling of cigarette smoke (assuming from one of the other guests) which seemed to be coming through a vent somewhere, we spoke to reception and they happily moved us over to a fresh apartment and there was no issue.
Staff are super friendly and always more than happy to help. The women covering the Reception was really nice and very welcoming. We were self-catering so normally popped to the shop opposite for a fresh pastry and coffee in the morning, its super close so very easy. Didn't use the restaurant as opted for local restaurants instead, however used the pool bar for lunch one day which was quite nice for simple burger chips kind of offerings.
Stayed in October 2022
Reviewed: 27 September 2022
Monica
United KingdomThe apartments are quite old
The location is amazing, just a short walk from the beach. You have a nice supermarket just opposite to the hotel reception. They have 4 different pools and the small one is perfect for little kids. The staff is super nice and very helpful. Good value for money.
Stayed in September 2022
Reviewed: 22 September 2022
Beatrice
EswatiniThe bathroom needs a re-style. It was old and not functioning well. The hotel luck a bit of style, personality.
The view from the room was amazing. You could see the sea, beach and all the baya! The house is furnished with the essentials. Nothing fancy but also nothing missing. The residence is ok. With all the essentials.
Stayed in September 2022
Reviewed: 20 September 2022
Jess_ikea
United KingdomThe aircon unit in our room was leaking /not working. This was fixed the next day. There is only air con in the main living space and not in the rooms which made the rooms quite hot!
Everything we needed! The apartment was clean and comfortable with great kitchen facility. The pool was on our doorstep, clean, many sun loungers and a nice pool bar for drinks/snacks. There were washing facilities available (very useful for a sick baby) and a supermarket right across the road.
Stayed in September 2022
Reviewed: 15 September 2022
Gregory
United KingdomTV in room - only English channels were BBC news and CBBC. TV signal is switched off at 1030 every night. WiFi.- Couldn't connect to WiFi while in room. No late check out- Requested a late check out before travelling. Requested again on arrival and was told check again 3 days before departure. Asked again 3 days before departure and told to check again 1 day before departure. Asked again 1 day before departure only to be told no late check out was available as room was needed for new arrivals. Vacated room at 1200 midday as requested on departure day. As we had a late flight home we were still on the complex at 16.30pm. We happened to check our room and it was still empty. Pool bar - Very limited cocktails available. Also quite expensive.
Location - Excellent for beach and local restaurants. Sun loungers- Always lots available at any time of the day. Friendly reception staff.
Stayed in September 2022
Reviewed: 10 September 2022
João
IrelandWi-Fi is a very poor, the aircon should be on the rooms too.
Great breakfast, fresh and lots of different things on it.
Stayed in September 2022
Reviewed: 7 September 2022
Caroline
United Kingdomthe steps everywhere ( were not aware of this on booking we should have checked) . balcony furniture could be upgraded . bar closed early the night if our arrival (25) but reception staff provided us milk to make tea when I asked . reception staff did not give much extra information re where things were on site or good places to visit . the shower would not work on our last night but we could not walk down to reception to inform and wanted early night . no hairdryer had to ask three times before this arrived .
nr the grocery shop and one restaurant & pool . loved the pool and the sea view great cleaning staff when I asked our large case was collected before we departed .
Stayed in September 2022
Reviewed: 2 September 2022
Tomáš
SlovakiaSoft beds
Balcony with view, large rooms, Air Condition, TV, kitchen
Stayed in September 2022
Reviewed: 26 August 2022
Zoe
United KingdomRoom was a little dated. Some staff were not very friendly
Excellent food and very clean
Stayed in August 2022
Reviewed: 23 August 2022
Joanne
United Kingdomreally poor facilities - the oven was like a travel oven and didn’t get hot and the hobbs x 2 didn’t work well. we couldn’t cook at home as planned
The view and air conditioning
Stayed in July 2022
Reviewed: 19 August 2022
Chloe
United KingdomThe stairs down to the apartments had really dodgy handrails. A child was sick in the smaller pool and the staff scooped it out but did not close the pool or treat it with any chemicals etc so that wasn’t very nice. Personally found the beach a lot of effort back up the steps in the heat but it was a nice beach.
we were happy we had two bedrooms and a kitchen area. We are a family of four and it can be hard to find apart-hotels the choice is often standard hotel or villa. We were half board and made lunch back at our room which works well for us.
Stayed in July 2022
Reviewed: 18 August 2022
Jonathan
United KingdomIt’s just too busy and noisy around the pool area for my liking, it didn’t feel as relaxing as it should’ve It’s really annoying that people put towels out early in the morning to reserve sun beds and go elsewhere - there weren’t enough loungers and parasols to go round. I haven’t seen this problem for years and the hotel did nothing to stop it The kitchen hobs hadn’t been installed properly and kept giving my wife (mild) electric shocks! To be fair, once reported they quickly fixed it Apart from the amazing beach, there isn’t loads to do in the local area if you haven’t hired a car
Great location - just a short (but steep) walk to the beach and the surrounding restaurants Lovely views out to sea The layout of the apartment was superb - they really made the best of the space Very effective air conditioning - essential in the summer heat The snack bar offered surprisingly good food and good value for money The staff were friendly and you could see they work really hard to keep guests happy
Stayed in August 2022
Reviewed: 13 August 2022
Hannah
New ZealandGreat location, great room, friendly staff, close to beach, nice buffet for the kids. Would definitely recommend this place.
Stayed in August 2022
Reviewed: 20 July 2022
Myra
Canadathe complex needs major renovation and updates it has a lot of potential , it could even become a 4 star it needs a bell boy as lots of stairs , so to carry our luggage was not easy
the site is very nice located close to the beach and a spectacular view
Stayed in July 2022
Reviewed: 20 July 2022
Lorna
United KingdomThe rooms only had air con I’m the living room which meant the bedrooms could be quite warm. there were not many umbrellas round poolside. Also there could have been more sunbeds available as people were getting up super early and putting towels down before 7am
The location was fantastic and the breakfast and dinners were lovely with a varied choice. My room was lovely and very comfortable. the pool area was great and pool bar in good location with lots of choice.
Stayed in July 2022
Reviewed: 9 July 2022
Michelle
United KingdomThere was not enough entertainment on the evenings, we stayed for two weeks and out if 14 nights there was entertainment provided four times. For the price we paid they should have had entertainment every night! The measure came out for pouring drinks, which are priced high. First time we have ever encountered a measure in a Spanish bar. This was on your first drink!! We therefore mostly bought drinks from super market or at a different bar or restaurant after dinner in evenings.
We loved the pool, the maid service, the apartment, the balcony. The staff were great. We bought a three day pass for three breakfasts and three dinners which could be mixed and matched (i.e. just breakfast one day, just dinner one day or both. We usually ate out at night if we had breakfast in hotel for example, as lots of restaurants). Location was excellent right next to beach and restaurants. Kids club and entertainers were very good.
Stayed in July 2022
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