That it was too far out from benidorm and other places.

The bus that took you from your room, to reception, to the parks, to the restaurant, the views from the room, the jacuzzi

Stayed in April 2024

Extremely child friendly, very good buffet and plenty of activities for little ones. Zoo right next to it it's amazing, we have visited every day

Stayed in September 2023

Queueing frustrating at times Could do with a spruce in tired areas ...but everything spotlessly clean

The staff were amazing, friendly and helpful. Cleanliness really good Food great We will be back

Stayed in October 2023

Nothing

Everything

Stayed in October 2023

Didn’t really bother us as we will Definetly stay again and request this room. The bungalow /chalet we stayed in was located at the end and it was more early morning that we could hear other guests very loudly talking. Again this didn’t really bother us. Our children love to lie in after being entertained all night. They loved it here.

So much to do for our two children. They loved it here! They were kept well entertained. Will Definetly return here as the kids were entertained from morning until night. Check in was amazing. We turned up at mid day and got to use all facility’s until our room was ready at 5pm. Who needs your room early when you have lots for the kids to do. Kids had the kids club… foam water party. Water slides in the pool. Disco & arcades! Happy kids = happy parents. Wish we had taken more photos to show other guests. All of our photos have our children in them & prefer to keep these private.

Stayed in July 2023

Our son was injured and hospitalised following an incident with the jacuzzi filter. The resort staff are clearly stretched very thinly and just didn’t seem to care. We were offered no help or compensation, and I highly doubt they’ll take any steps to prevent such accidents happening again. it really took the shine off our holiday. The bathroom drain also made the cabin smell bad. We had to place a towel over it and keep the bathroom door closed.

The room is clean and well equipped. There’s a lot on offer on the site and the ultra all inclusive allows you to use their other resorts in Benidorm, which was really handy.

Stayed in April 2023

Nothing

Great place, kids happy

Stayed in October 2022

two single beds pushed together, not good! Wi-Fi and roaming access difficult to get so we cudnt get on the app to book meals away from the families who were in the buffet area.

gorgeous welcome package! we didn’t have a great view but the bus service to your bungalow was great!

Stayed in October 2022

the entertainment and only 1 bar staff /ques

the cleanliness

Stayed in September 2022

too expensive

magic natura zoo

Stayed in August 2022

Accommodation could do with some investment, bathrooms were peeling and floorboards loose. Why can’t you wear sunglasses in the pool at the aqua park? evening entertainment ok but quality of singing not great. The hotel would benefit from a better gateway/reception to give a high quality sense of arrival, and some shielding of working areas of the hotel.

Great food choices, polite and friendly staff, self contained accommodation. Brilliant water park and zoo included. The sea lion experience was amazing, so informative and loads of time given by the owners.

Stayed in August 2022

The only down fall of the whole place was the cleanliness I found every floor I walked on sticky (pool restaurant everywhere!) I was also very disappointed with the Italian restaurant I went too. Food was poor there was literally no choice of food to have very disappointed!! I thought the value for money of what I had paid did not meet my expectations either!!

Room was very tidy, clean and nice. Water and zoo were brilliant.

Stayed in July 2022

The bungalows were very small

The water park and the zoo were great.

Stayed in July 2022

The clientele there (lots of Brits) were rude and all inclusive was like feeding time at the zoo. I found sitting with them round the mini pool just awful and they demanded Spanish people ‘speak English’ - felt embarrassed to be a Brit. The information about what is on and where is quite poor (although might be better if you come with a package holiday as we had driven and this was a stop off). The food was bland and greasy and coffee only served in the morning.

The staff were brilliant with my 2 year old - especially Aitana on buffet reception. I also loved the attached zoo and water park. It’s also great for alcohol in all inclusive as you get a fresh mini bar every day and can take wine back to your room which I’ve never known before.

Stayed in June 2022

I didnt like the lack of information on the plastic cup system they had.

Love the different choice of foods and also drinks. Also the lodge was lovely and clean. Mini bar refilled very day. The zoo and water park were the added bonus. Could go in as many times as u liked during ur stay. Also the snack bar in the water park gave you free food with ur all inclusive band. Sunbeds were included on the all inclusive as well at the water park.

Stayed in May 2022

The negativ ting was the outside erea of the room it was not possible to sit outside there were no terraces/patio/veranda, and you could hear everything from your neighbor room.

The water park and Zoo was very good for our children and so was the cleaning staff the room was cleaned every day and we got new towels every day. We had the All inclusive package and that was worth every penny.

Stayed in October 2021

It’s a long wait to check into ur room we arrived at 12pm and where not given access to our room untill 5pm ! You need to scan a QR code when u arrive then someone will msg you on wassap to tell you to report to reception for check in it’s a long day to wait in the heat especially if u have traveled from a different country with children I was also given the wrong room a 1 bedroom when I paid for a 2 but I msg the staff via the wassap and it was quickly amended . I don’t think it’s great value for money I paid just over 200 euro per night ! you would expect a hairdryer in your room surly ?? Staff friendly and helpful tho can’t fault them

The rooms where spotless clean , the food was really good with a huge verity and the entertainment was great for the kids ! My daughter absolutely loved it

Stayed in September 2021

Lots of people, Dinner time at 21:45! The door was making a.lot of noise and it was not fixed while we were there. No proper coffee in the chalet, just decaf. All inclusive was not all inclusive!

Lovely location. Great facilities.

Stayed in June 2021

the food was cold, we complained several times about this. the swimming pools were all cold, my nephews didn’t want to get in the water as they found it uncomfortable. we as adults didn’t particularly like it either. the drains send a sewage smell through the hotel especially during the entertainment in the evening (which starts at 6, then finishes at 9) then further kids entertainment doesn’t start until 10pm which is too late for kids and adults. they messed up my booking, waited 40 minutes to check in. wanted me to go back the next day and I have now realised they’ve taken way more money out than agreed. it isn’t good enough, I am never a complainer but this time it really was horrific.

The zoo next door and the water park were close by. that is a nice feature.

Stayed in May 2023

dirty beds and room was downgraded . staff not helpful with complaints and food average. swimming pools where freezing .

entertainment good for kids.

Stayed in April 2023

-Lack of information about bus timetable and tranfers -sometimes long wait to speak to the reception -internet connection and hotel own apps was really bad. -1 bedroom lodge was too small for a family if 3 ( 2 adult , 1 child)

-food ,location, nice view

Stayed in April 2023

very very long check in process, over 1hr. no hot water. dinner dining times too late

lots to do, see and eat.

Stayed in April 2023

food in restaurant could have been a lot better

kids daytime activities were brilliant access to zoo and water park fabulous

Stayed in August 2022

- snacks: just crips and doritos - bathrooms: dated - the zoo: a disappoinment, very few animals - Very poor animation

Next door water park

Stayed in August 2022