The only negative I have is I ordered champagne and flowers to arrive on the morning of her birthday and they didn't come! The reception couldn't have been more apologetic and had them in the room within the hour complementary of the hotel so all good in the end

We went for my partner's 40th with friends and our families. I'd stayed here before so knew it was a great hotel. This time we stayed in the grand suite in the level and it was amazing.. I'd highly recommend this hotel.

Stayed in May 2024

You do need to provide free water daily - even 2 bottles

The hotel is lovely very beautiful and super clean

Stayed in May 2024

Nothing

Everything, was in a suite in The Level, and it was fantastic 6 days

Stayed in May 2024

There was no complimentary water in the rooms which I thought should have been a must.

It was beautiful and clean. Food was lovely. Location perfect.

Stayed in May 2024

Very professional & friendly staff. Great facilities. Large room, very clean , nice terrace. breakfast had wide range of fresh produce.

Stayed in March 2024

The children's room was out of service, and children under 5 years old are not allowed in the indoor pool at the SPA.

Excellent hotel in a secluded location, with a vast and well-maintained green area. There are many spots where you can find solitude and enjoy fantastic views of the mountains, sea, and the city at night.

Stayed in March 2024

We did not like to leave:/

We liked everything!

Stayed in February 2024

The lady who cleaned our room left the coffe used by us in the morning cups and all other related utensiles dirty. Aditional and it relates to every hotel; mattresz sheets should be springed at tge corners so they don't come out when you pull your cover

Facilities are awesome for family trips

Stayed in February 2024

location a little out the way

lovely comfortable spacious rooms with great facilities

Stayed in January 2024

Nothing

I really enjoyed my time here, it’s was very clean and nice, I liked the bed which was really comfortable to sleep in, I liked the level lounge which had everything; all soft drinks, beers, champagne, gins, coffee, and more all for free

Stayed in January 2024

Overall experience was amazing

Stayed in October 2023

The location was very nice and once you get there it looks like a small old town just for you. Very beautiful everything. The food was very good. Free parking spots and very quiet. One of the best hotels I’ve ever been

Stayed in October 2023

The queue for breakfast was crazy unless you got there when it opened. We wished there were better lunch options on site.

We loved so much about this hotel. It had lovely swimming pools, decor around the site was stunning. We loved the couple of restaurants that were there, especially the Italian one. We loved the Rituals products in the bathroom. We enjoyed having two bathrooms in our room.

Stayed in August 2023

Poor maintenance, the deck wood almost gone, smelly wardrobes

Very nice design, large spaces, big rooms, plenty of pools

Stayed in September 2023

It stated in the right up the rooms were sound proof but they weren’t. The room above people dragged furniture about, we could hear them talking and walking about.

The way it was built with replica buildings

Stayed in September 2023

I think they were understaffed .. tables were left with empty plates meaning you had to clear them yourself if you wanted anything else to eat. I have stayed at numerous hotels with upgrades for separate lounges for drinks and nibbles but this was probably the worst; the food available in the Level lounge needs reviewing as it’s fairly non existent

Stayed in September 2023

The concierge staff greeting you on arrival and helping you with bags were brilliant, so helpful and friendly, hotel room was perfect (family of 5) hotel location was amazing, this hotel is perfect for families and so much to do for children! We will certainly be staying again next year!

Stayed in August 2023

Nothing

The breakfast was excellent with plenty of fresh choice

Stayed in June 2023

This is just an amazing hotel like no other. Faultless service, big and clean rooms, plenty to eat for breakfast. Fantastic place!

Stayed in May 2023

Was surprised to see young children/babies allowed in the exclusive pool only for level guests. Thought it would be a nice quite pool. Only stayed one night so was ok but I don't think I would be happy to see them in the pool (with pool kids toys) if I was staying the week.

Lovely choice for breakfast...plenty of healthy options too.

Stayed in March 2023

very friendly and supportive receptionist (Ana); nice room with splendid view, excellent restaurant (both dinner+breakfast), nice gym

Stayed in January 2023

we were there in a low season, so only 1 restaurant was opened and the food was OK. The spa area was under maintenance, so we did not get to experience it unfortunately, but we will come back for sure and check in advance if it is opened.

Amazing reception and friendliness of staff (Oscar and Ana) - outstanding! Perfect location to play golf. Big beautiful room with a terrace. Great breakfast.

Stayed in November 2022

food in the buffet was lukewarm

heated pool and beautiful rooms, immaculate facilities

Stayed in October 2022

I wish the sauna had been more available (not only with a pre-booking and from 10am) and was offered for free to hotel guests.

the staff were nice and helpful, the beds were very comfortable. We had a really large terrace with a great view of the golf course and mountains. I was impressed with the fresh fruit and the quality of the breakfast!

Stayed in October 2022