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Reviews of Mercure Benidorm 4 stars

Avenida de Panamá, 5, 03502 Benidorm, Spain

#16 of 132 hotels in Benidorm

Guests' Choice

Review score

Based on 984 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    8.9

  • Facilities

    9.1

  • Staff

    9.2

  • Value for money

    8.8

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 17 May 2024

    10
    Exceptional
    • Solo traveller
    • Standard Double Room with Terrace
    • Stayed 4 nights
    • Submitted via mobile

    The pool area and the breakfasts

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    Lovely modern contemporary hotel
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Nothing everything was fantastic

    Everything the hotel was absolutely beautiful 😍

    Stayed in March 2024

  • Reviewed: 16 May 2024

    9.0
    Perfect stay away from the hustle.
    • Leisure trip
    • People with friends
    • Standard Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Pool was closed until 10am!

    Beautiful hotel, clean & crisp rooms. Lovely set up, and staff.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Would return….
    • Leisure trip
    • Couple
    • Privilege Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Bearing in mind we had a privilege room and that the hotel was refurbished only 18 months ago, we were disappointed with the rust on the shower door and in the shower itself (see photos). Our balcony view was also blocked by a huge tree.

    Gorgeous hotel with a great smell!! Very calm and chilled. Super breakfast. Helpful and friendly staff - shout out to Alberto & Carlos. Quiet location close to Poniente beach and the old town. About a 20 min walk to Levante Beach and the start of ‘the strip’! The pool area is beautiful and serene, however with the amount of vegetation, it was quite shady.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Will be back soon.
    • Leisure trip
    • Group
    • Standard Double Room with Terrace
    • Stayed 4 nights
    • Submitted via mobile

    No smoking by the swimming pool .

    Staff were excellent. Breakfast was very good and the location was perfect.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    Very enjoyable, very friendly staff
    • Leisure trip
    • Group
    • Privilege Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    The shower, the door didn’t close easily which caused water to flow out

    Location and facilities

    Stayed in April 2024

  • Reviewed: 12 May 2024

    8.0
    Luxury, Quiet and very relaxed. Made my first solo holiday absolutely wonderful.
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Terrace
    • Stayed 5 nights
    • Submitted via mobile

    The food was incredible, but I would say the option available at buffet wasn’t great, therefore not worth the €25 per person. Despite that, like I say, the food taste was amazing. The buffet breakfast was amazing daily and lots of options available for that.

    The location was incredible, walking distance to the beach. The room and all facilities of the hotel were incredibly clean and still very fresh and modern. My favourite area was the pool area. They have cleverly created little “booths” around the pool, where you are hidden from the lounger next to you by bushes. These little booths are paired up with beds. If you would rather sit in a larger groups, there are more open areas around the pool where you wouldn’t be split from your party. It was absolutely bliss. The little outside bar by the pool was also a wonderful addition to the stay, able to provide food for you to eat by the pool and cool beverages. I must also include that the hotel arranged a transfer from the airport on my arrival day, and again to the hotel for my travel home day. Absolutely faultless and so so so thankful for them for arranging it. They even offered to make up a little picnic for the transfer back to the airport for me as my collection was at 5am.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Brilliant accommodation
    • Leisure trip
    • Group
    • Standard Double Room with Terrace
    • Stayed 5 nights
    • Submitted via mobile

    Very chilled and lovely staff.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    We would Defiantly return and recommend this hotel.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Terrace
    • Stayed 5 nights
    • Submitted via mobile

    Nothing !

    The atmosphere and chilled vibe was lovely. Staff and pool were very nice.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    10
    This hotel is excellent, walking distance to the hustle and bustle and quiet at night.
    • Leisure trip
    • Group
    • Privilege Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Quiet, clean & excellent service

    Stayed in May 2024

  • Reviewed: 9 May 2024

    10
    Lovely hotel great location good variety of breakfast
    • Leisure trip
    • Couple
    • Deluxe Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t like the lay out of the bathroom

    Beautiful hotel very comfortable room

    Stayed in May 2024

  • Reviewed: 8 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Location. Outdoor area and pool. Nice rooms with a balcony.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    will be back
    • Leisure trip
    • Couple
    • Deluxe Double Room with Terrace
    • Stayed 6 nights
    • Submitted via mobile

    hard bed, asked for another mattress topper which made it a bit better

    very clean, open spaces. welcoming

    Stayed in May 2024

  • Reviewed: 5 May 2024

    10
    Perfect family stay
    • Leisure trip
    • Family with young children
    • Standard Double Room with Terrace
    • Stayed 4 nights
    • Submitted via mobile

    Entertain finished abit earlier than advertised but that could’ve been due to being out of season

    Stunning decor, super clean, very friendly staff

    Stayed in March 2024

  • Reviewed: 4 May 2024

    9.0
    Very enjoyable.
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    The access to the parking.

    Good choices at breakfast.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    10
    Good
    • Business trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Toiletries (cotton ear buds, etc) were missing which are supposed to be present in such kind of a hotels. At first, we liked the smell in the room, but after it was too intense and irritating.

    Outside pool area was exceptional as oasis in the city.

    Stayed in May 2024

  • Reviewed: 30 April 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Deluxe Double Room with Terrace
    • Stayed 4 nights
    • Submitted via mobile

    people smoking on balconies smoke and weed smell in room during the night

    spacious room and quiet location

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Short break
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast area not big enough always very busy struggling to find a table.

    All staff very friendly and professional

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Would come back
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Expensive restaurant, breakfast food not brilliant but ok, wide variety but poor quality

    Size of room, cleanliness, pool and facilities, location is directly next to old town and lots of restaurants and bars

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Superb Benidorm hotel in a great, quiet location.
    • Leisure trip
    • Solo traveller
    • King Duplex with Big Terrace
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Had a spectacular stay here. Michel on front desk was a legend. He went out of his way to get me parked in the car park opposite and helped get my bags to the room. Thanks! All the other staff too were superb. Fabulous room. Spotless and very comfy. Had one of the duplex rooms on 7th floor. 100% worth the upgrade. Restaurant and bar were great and very well priced, very friendly and professional service from Daniel. Love that it’s pet friendly too! I will be back, 100%.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Relaxing
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast lovely.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    10
    Really nice hotel with good views
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Everything was good

    Very nice rooms and pool. Nice staff and great views

    Stayed in March 2024

  • Reviewed: 23 April 2024

    10
    Would stay again and recomend it 👌
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Nothing could not fault

    Everything location very clean

    Stayed in March 2024

  • Reviewed: 23 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 4 nights
    • Submitted via mobile

    The foliage around the pool, though lovely, hindered the sun getting through. This, in the overall experience was minor.

    The rooms were fantastic layout, clean and functional. The hotel itself was reasonably located, but was a oasis of tranquility.

    Stayed in April 2024

Showing 1 – 25

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