Gran Vía, 87, 48011 Bilbao, Spain
#26 of 62 hotels in Bilbao
Guests' ChoiceBased on 518 hotel reviews
8.5Cleanliness
9.0
Comfort
8.9
Location
9.0
Facilities
8.6
Staff
9.3
Value for money
8.1
Free WiFi
8.6
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End of dialog contentReviewed: 3 September 2023
María
United KingdomOur room smelled of cigarette smoke. Apparently someone smoked in a room nearby. No pressure in the shower.
Breakfast
Stayed in September 2023
Reviewed: 3 September 2023
Toan
United StatesWish I have room with better view like looking at statue from balcony
Breakfast is awesome with variety of breads, fruits, made to order eggs. Waitress Vanesa is nice, friendly and professional. Thanks Vanesa for making my morning breakfast an enjoyable one!😀
Stayed in September 2023
Reviewed: 31 August 2023
Richard
United KingdomNothing
Everything
Stayed in August 2023
Reviewed: 28 August 2023
Patrik
SpainThe garage is made for small cars, quite difficult to enter and exit with a bigger car.
Dog friendly, and with EV charging in the garage.
Stayed in August 2023
Reviewed: 21 August 2023
Andymac1968
United KingdomWe fell for the bottle of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked underneath ... (bit cheeky, but won't fall for that again!)
Beautiful room in downtown Bilbao, nicely furnished, big comfy bed and spacious bathroom. Easy walking distance to Guggenheim and the bars and restaurants in the evening.
Stayed in July 2023
Reviewed: 19 August 2023
Don
United KingdomWe arrived a little late and so there was no parking in the hotel but we were directed to a public car park a few inured walk away. Not the hotel’s fault though.
An excellent location in the downtown area of Bilbao. Super friendly staff were very helpful.
Stayed in August 2023
Reviewed: 19 August 2023
Tracy
FranceThe young man working at the front desk was fantastic! He took the time to give us insider information that made the stay special.
Stayed in August 2023
Reviewed: 17 August 2023
Mc
RomaniaThe view from the window. I asked for a nice view outside and it was on a interior courtyard. To expensive for the location and neighborhood.
Wonderful breakfast.
Stayed in July 2023
Reviewed: 14 August 2023
Liam
United KingdomThe location is excellent for all of the major attractions, also the bus station for a visit to San Sebastián.
Stayed in August 2023
Reviewed: 14 August 2023
Leggott
United KingdomNothing
Very convenient for bus from airport. Large comfortable room, big bathroom and separate toilet. Restaurant very good for dinner and breakfast.
Stayed in August 2023
Reviewed: 14 August 2023
Mcgee
IrelandThe noise from other rooms, we were unlucky to be in between rooms of a group who were very noisy, with screaming & shouting at night time. So maybe better sound-proofing.
The room was lovely and big in terms of other hotels in the area & the hotel was spotless. The breakfast was great, with a chef cooking your eggs and bacon to order, as well as plenty of cold options to choose from.
Stayed in August 2023
Reviewed: 12 August 2023
Julie
AustraliaLocation & great staff, room was excellent
Stayed in August 2023
Reviewed: 11 August 2023
Howells
United Kingdombathroom was slightly disappointing, stepping into Bath for shower , and shower head difficult to access without getting quite wet when you are setting the temperature.
Very central with a good number of Cafes and restaurants in the vicinity, Nice selection of tea and coffee maker in the room. Staff were very friendly and helpful.
Stayed in August 2023
Reviewed: 9 August 2023
Hristo
DenmarkThe room was very beaten. It’s meant to be the upper upscale brand of the NH group, and we could see they’ve spend good money for quality appliances, but maintenance was appalling. The bathroom door was coming off. It’s silicon lining was coming off and green with mold. The shower gel dispenser was empty when we arrived and remained empty. The silicon around the walls and ceiling looked like it was repaired by a child. Furniture was beaten up and cracked. Very disappointed.
Convenient location, helpful staff.
Stayed in August 2023
Reviewed: 3 August 2023
Kathryn
United KingdomSlow elevator!
Everything. Perfect hotel, attentive staff. Excellent gym and breakfast. Really lovely room
Stayed in July 2023
Reviewed: 1 August 2023
Mursal
SpainMattress were not that good, had back pain morning
In general all were good
Stayed in July 2023
Reviewed: 31 July 2023
Kesha
United KingdomThe lifts were very annoying. Very slow and tiny so max 4 people could fit in. On leaving the hotel, we waited 15 mins to get in to a lift.
Very friendly and helpful staff on reception. Room was lovely and big. It was clean and a great base to explore Bilbao.
Stayed in July 2023
Reviewed: 26 July 2023
Paul
United KingdomConfortable and very nice staff
Stayed in July 2023
Reviewed: 24 July 2023
Kamran
HungaryRoom and location
Stayed in July 2023
Reviewed: 23 July 2023
Paolo
ItalyPrice of the parking
Good position, clean, parking available. Restaurant ok.
Stayed in July 2023
Reviewed: 21 July 2023
Jill
AustraliaLocated in Main Street with bus stop to the old town outside. Staff were excellent with directions, advice etc Great breakfast & restaurant.
Stayed in July 2023
Reviewed: 9 July 2023
Maitane
SpainFor the cost of it, there was not much included (parking, breakfast was all extra). Room was ok, but views from the bedroom were straight to another building.
The location was great.
Stayed in June 2023
Reviewed: 28 June 2023
Howard
United StatesParking added 25 euros per night
Staff wonderful and very clean
Stayed in June 2023
Reviewed: 28 June 2023
Mcintyre
AustraliaLocation
Stayed in June 2023
Reviewed: 25 June 2023
Sylvia
United KingdomGreat location Very comfortable
Stayed in June 2023
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