Lack of public showers for the last day and some staff were abrupt

The room was spacious and was furnished appropriately for use. Everything was clean and the pool was huge

Stayed in May 2024

We had a 2 bedroom apartment, it was big and very clean

Stayed in May 2024

Beds hard And as above the pool sun loungers uncomfortable Disappointed the activities were not on, even though advertised in reception, my husband did go up hoping to have a game of pictange

All 3 were excellent The bed was hard Pool sun loungers were uncomfortable, but we had lovely loungers on our balcony so stayed there to sun bathe

Stayed in May 2024

The location! Didn’t realise it was up a hill and without a car it is impossible to walk it in the heat you get in GC. Spent too much money on taxi. Wouldn’t my recommend if you are planning to stay out most of the time.

The hotel itself is a beautiful resort with a supermarket right next to it. Nice pool, always helpful staff!

Stayed in May 2024

The location is a bit outside from the city center, but reachable in 5-10min by taxi.

Property was gorgeous, the room very spacious, and the staffs are friendly and helpful. Pool area and the view from balcony were superb.

Stayed in May 2024

You have to take a taxi everywhere as its far from restaurants and shops.

We Loved our villa. The reception staff were so lovely and helpful. Can't understand how it's not a four starr Hotel. Huge grounds and loads of sun loungers.

Stayed in May 2024

Everything is nice

I liked everything

Stayed in May 2024

The property is really nice, there are a lot of facilities. I was really happy that even if our flight was in the evening we had where to leave our bags and also they offered us a room where we took a shower and prepared for the flight. We really appreciate that. Very nice staff and helpful. I will recommend this property.

Stayed in May 2024

Friendly staff, very nice room with a kitchen and a big balcony. We stayed in a villa and had room cleaning every day, fresh towels for the swimming pool. Also, big swimming pools with warm water, poolside bar. The whole territory was very green, lots of palms, all sorts of vegetation - felt like we're in paradise. Highly recommended.

Stayed in April 2024

A little more evening entertainment would be nice.

Spacious and clean apartment. Position fantastic. Loved everything!

Stayed in April 2024

Beautiful hotel, friendly staff

Stayed in April 2024

Bugs in the room, mostly bathroom, crawling around the sink. Don't know what kind but they were always visible but luckily not too many.

Very friendly and professional staff

Stayed in April 2024

Everything was great! I can really recommend this Hotel.

Stayed in April 2024

Very good location, very good food and friendly stuff.

Stayed in April 2024

Nope.

Excellent hotel, the palm trees 🌴, the pool (the heated one 😝), the atmosphere of the whole place and the STAFF!!! Especially Sonia (reception) was sooooo nice and helpful and the maids were amazing too (Irina is the best!!!). Thank you for everything, Palm Oasis! We’ll go back for sure. 😎☀️🌴☀️🌊

Stayed in April 2024

The buffets. We only went to the restaurant twice (one dinner/one breakfast) and it wasn't amazing tbh. I would actually recommend the ala carte instead. That was delicious.

Great hotel! I would definitely recommend it. It was a big place, but the way the villas were located, made it seem more intimate and gave it a 'village vibe'. Lots of sunbeds and great pools. Could've wanted a bit more from the kiddy pool. We used our kitchen every day and loved it. Lot's of grocery shopping in the area, so I would definitely choose that over all inclusive. Great balcony with a view over the ocean.

Stayed in April 2024

No restaurant on site other than buffet style

Stunning location. Very spacious and comfortable flat Good facilities

Stayed in April 2024

Only one small soap bar provided for the week

Outdoor pools and scenery was beautiful. Lovely palm trees. Very clean. Good housekeeping services

Stayed in April 2024

The food could be better but you get what you pay for. It's cheap and cheerful. Twin beds. Preferred a king but we made do. Some will say it's out of town but there is a huge number of taxis and a. Minibus service to the beach should you want to drag yourself away from the amazing pool. My advice is to stay at the pool.

The pool area is exceptional. Better than many 5 star hotels. The size of the accommodation for the money is exceptional. Lovely staff Great parking facilities Handy little supermarket

Stayed in April 2024

As I mentioned earlier, everything else here is very good. However, one night a male receptionist made me very angry. Firstly, the hotel only provided two small bottles of shampoo and shower gel on the first day, and we also saw information that they would not replace them. One night when we came back to buy shower gel from the supermarket, we found that it was already closed, so we went to the receptionist to ask if we could have or even pay for two more bottles. However, before giving us, the receptionist told us not to use shower gel every day. After taking it out, he asked if we were Chinese. At that time, we felt strange, and then he said something like our president Xi saying not to use shower gel every day. It was absurd, maybe it's a joke but We are well aware of what stereotypes and biases are, but we feel that there is no need to say that in a vacation hotel and such things have ruined my mood for the night. When I saw other comments before I come here also said that a male receptionist is rude，I don't know if it was the same. So I hope to strengthen the service capabilities of the reception and employees. Of course some of them are very kind.

The environment of this hotel is very good, and the scenery is also very beautiful. I think the rooms are neatly organized, and it is very convenient to go to Maspalomas. You can take a bus for free, and the swimming pool and sun chairs here can be used. There is also a cafeteria. I think there are many types of cafeterias, and the service staff have a good attitude. There is also a laundry room.

Stayed in April 2024

Air conditioning because the weather was particularly hot. I appreciate it was out of the summer schedule for air conditioning, but a back up plan in hot weather to turn it on would benefit the comfort of the guests. A better bar area in the evening for socialising with music. Even us oldies appreciate music and a bar with atmosphere

Our room was amazing with a beautiful view of the pool. The pool areas were exceptionally good, with jacuzzis in each pool as well as a stand alone one. Our room was kept clean by the very hard working staff and towels changed whenever you required clean ones. All staff were pleasant and helpful and nothing too much trouble. The daytime bar area was pleasant with a varied menu and happy hour was appreciated.

Stayed in April 2024

The resort ‘pub’ was rarely open and there was only entertainment scheduled for 2 nights out of our week stay - only 1 act turned up even then it seemed there were more interested in their free meal! As a result, no atmosphere in the evenings which is a shame due to the hotels location. The hotel is situated a little further out but they provide a free shuttle to the beach and taxis wait outside. If the location were closer to the beach/bars, admittedly this hotel would be too cheap!

The pool and surrounding area are beautiful and brilliantly designed, whichever sunbed you choose was quiet and felt like a ‘Palm Oasis’. The staff were all friendly and helpful. Rooms were large and spotless, the onsite supermarket fairly priced (although an Aldi is soon to be opening next door). Restaurant buffet was varied and a decent quality.

Stayed in April 2024

The dining area is limited, if you go late then you have good chance to wait for a free table.

We had half board, all food was good and nice variety. Pools and surrounding are incredible. Clean and just like an oasis. Room is spacious and clean we had the bigger apartment type. Staff friendly and helpful.

Stayed in April 2024

Heated pools , specious apartaments,cleanliness, buffet in the restaurant

Stayed in April 2024