Cold. Heating is not very effective. No complimentary drinks. English communication with the staff is moderate.

Location is ver good. Private parking availability. Historical characteristics of the building.

Stayed in November 2023

See above!

The real kindness of the owner AND staff !!!

Stayed in September 2023

A place to hang our wet towels would have been nice, also an additional plug point, but these are minor issues

Hotel right in the centre of Ribeauville, clean rooms, excellent restaurant, friendly, professional staff

Stayed in September 2023

We would have expected a warmer welcome.

Great location and spacious room

Stayed in January 2023

Not all the staffs were smiling, checkout is on 10:30!

The location was perfect, the style of this vintage local building was amazing.

Stayed in November 2022

it was centrally located in the town and parking was available on site. the room was clean and comfortable. they also had a good restaurant

Stayed in August 2022

Overpriced in the summer, just like everywhere else. The rooms could do with a little freshening up too (new carpets, curtains, sofa and bed linen).

the location and welcome

Stayed in July 2022

Very nice feel of living in a French Medieval Villa, nice and quiet with good wine from the restaurant, private parking and welcoming hosts.

Stayed in July 2022

bathtub with handschower. not possible to shower standing

great location, good restaurant and Nice size rooms

Stayed in July 2022

Nice hotel in the center of Ribeauvillé. Nice view to the castles. We felt like in a museum. Free parking lot (Streng) available in 100 m distance.

Stayed in July 2022

Toilet downstairs from bedroom without even a sink, so you have to go back upstairs to wash your hands. No soap, very small bathroom. Windows directly to the parking with other guests starting motorcycle maintainance very early in the morning. Breakfast tasty, but not buffet.

Charming old house, cool in the summer heat, decent breakfast, very friendly staff

Stayed in June 2022

It seems that expensive, also considering there's no breakfast or parking included. But otherwise it was nice

Nice big room, plenty of bedding. It was quiet and hotel/ restaurant staff were friendly The restaurant itself was nice, onion soup was super. Staff were a little overworked I think. Lovely location

Stayed in May 2022

Very weak wi-fi. The sounds of the neighbors' bathroom are very audible.

Unusual stylish and spacious room. Wonderful restaurant

Stayed in December 2021

For the first time, we had dinner not in the main 'cellar' but in another room - this location was unlike the cellar where the ambiance adds a lot to the overall experience, so a slight disappointment here. Next time, I'll specifically request a table in the main room.

We booked this hotel several years in a row and we keep on coming back. There's a good reason for it: the house and location are great, and the restaurant is also good value for money. The rooms in the main house are well furbished when you consider they're in a medieval house. Overall very happy, and I know we'll be back. The way the house is decorated and illuminated for Christmas alone is worth it.

Stayed in November 2021

The location is wonderful, central and quiet. My room (rather spacious) was on the top floor and had nice traditional details, and I could see the vines from my window. Very cozy.

Stayed in August 2021

It was very hot in the room during the night (august), and no air condition.

We have visited the restaurant years ago, and found the place very charming. The rooms were fine, and the surroundings beautiful.

Stayed in August 2021

Location. Spaces rooms. Convenient parking.

Stayed in August 2021

The showerhead couldnt mount to the wall. Also het toilet doorlock didnt work properly.

Location is perfect. Also the big room and daily cleaning.

Stayed in August 2021

Within the center, very good restaurant with vegetarian options.

Stayed in May 2023

To start out we had to wait to check in behind a queue for people going to eat at the restaurant. After waiting for around 20 min the waitress told us to get in with no indication of where to go, there is no visible reception desk. You kind of just stay there until one of the waiters makes eye contact with you to be able to enter. I must admit the level of rudeness of the staff is really off the charts, they are completely overwhelmed and treat customers terribly. Either hire more staff or get some other place to check in guests. The check in process was the first of many factors that made us want to leave. The room was completely outdated, 80's style furniture with dusty decorations. The bathroom was in one floor and the room on the second one. If you didn't get the wifi password correctly from the restaurant staff good luck in leaving your room and going back there because there is no way to contact the staff after you're in. Then in the morning there is a wake up service freely provided by shouting children at 7am. One thing I actually was dreading that I didn't mind was the 10.30 am check out, found it a bit too early in the website but turned out I was happy to leave before 9am. Really terrible experience.

The location was good, the lady who checked us in was nice. Bathroom was clean.

Stayed in May 2023

The staff. When I got there the woman was more worried about the clientes of the restaurant and let me talking alone! Then came a man that guided me to my room, but he even didn’t help me with the luggage in the stairs! I thought them very impolite.

The location is good and the room is wide and comfortable!

Stayed in December 2022

Me and my wife were in the room called Myrtille (blueberry) that was outside the main building. For that price (near to €100/night) I was expecting better. The room was old looking. The bed had two single duvet rather than one double for a double bed. No coffee not tea and there was not even a kettle. The TV was super small and super far. The temperature of the room was impossible to control. The soap dispensers were not working properly. No mini fridge. The automatic light going to the street was going on and off all the time. The pictures on booking were a massive contrast to what we got.

Location.

Stayed in December 2022

Everything. The worst part was that the hosts were too busy with their restaurant business - not much time to help guest with depositing of luggage and the subsequent check-in process. Frankly the checkin should not be done within the restaurant premises - we were queuing behind a long line of restaurant customers.

Nothing

Stayed in December 2022

very charming, great location

Stayed in September 2022