It needs gutting and redecorating. Doors are literally pieces of plain plywood, not even painted! Walls are so thin you can hear everything from every room. Hairdryer was damaged and just dangling down…I didn’t dare touch it in case I got a shock! The corridor lights were on a timer so in the evening it got terrifying for my 89yo mum when walking to her room and the lights automatically switched off. It was quite some distance in the dark to find a switch to press on. Internet was intermittent so checking in took at least 20 mins. Only one member of staff to greet us so the bar wasn’t open when we arrived at 9:30pm. The restaurant looked tired so we chose not to eat breakfast and that proved to be the right decision as the choice was basic and unimpressive considering the hotel was full. We were then charged city taxes when our confirmation clearly stated we had paid them!! Definitely overpriced for what we received. My husband was ready to walk out and sleep in the car and that was before we opened our room door; it was not made at all. Credit to the cleaners as they changed and cleaned the room very quickly for us. However, my husband was beyond annoyed so it made our stayed very unrelaxing. To be fair to the manager/ owner, he had just taken over 4 months previously so knew he had a lot of work to do and was very accommodating when Mum had a few issues.

Definitely the location on a river with the majestic Eiffel viaduct towering above. Free parking. Ensuite facilities. There was a lift. When this hotel is refurbished it will be a gem.

Stayed in August 2023

no food for toddlers

pool, staff were very friendly

Stayed in August 2022

Hotel is in need of refreshing /repair. Our room had a non functional fridge and wardrobe that was broken and held up by the door. The shower room has a folding plastic door, which limits privacy:(

Excellent location. Very Quiet. Swimming pool was a welcome bonus on a hot day. Plenty of parking. Accepted our pet dog. The sheets, towels and mattresses were good quality. Chatting with the new owners they recognise they have a significant work list BUT we would support their efforts.

Stayed in August 2022

Very uncomfortable bed. Hotel really could do with an update.

Great location for a stopover with a dog

Stayed in July 2022

The shining comes to mind it shouldn’t have been advertised work was obviously being performed no staff no heating very dated

Location good had to stop late driving

Stayed in November 2023

This review has been hidden because it doesn't meet our guidelines.

Great setting

Stayed in August 2023

This hotel is engaged in transition period after 3 years of closing down. The new management is driving an experience of providing digital services instead of human help . For example , food ( hot and diversified ) is available 24/24 This is an answer for challenging the fast increasing cost of services and the shortage of staff in a remote area As result , it is expected to decrease prices ( by 10%) for a room and to attract a low budget category of customers. The manager is enthusiastically driving operations according to this new business model Let see the answer from customers after some time The very strong point of this facility remains its location along the Truyere river and facing the Garabit viaduc , built by Eiffel. Very scenic landscape

Stayed in August 2023

Everything

Nothing

Stayed in August 2023

We did not like being sent to a room that we had not booked. The receptionist was not available & unable to be found, when we came back down to have our room changed. Thankfully, the barman, who had previously worked at the hotel under the previous owner was able to help us. There were two choices for the dinner given to us for dinner, both of which were not really edible & very poor value for the 25 Euros they charged. We were told by the same receptionist that "this is not a restaurant" despite having a display board outside the hotel saying they have a restaurant!

This hotel has only one thing going for it, the views are beautiful. The hotel was closed for 2 years, due the death of previous owner. When we used to book this hotel, we did think it could do with some extensive refurbishment, however, service and the food was very good. It is now under new ownership who have done nothing to improve this hotel in any way. The receptionist (who we understand was the daughter of one of the owners) was disinterested and had no idea which rooms had balconies, so she shoved a room key over to us and then disappeared.

Stayed in September 2022

No restaurants open after 9pm.

Nice view for the viaduct and the valley below

Stayed in August 2022

Had to ask for pillow slips for our pillows and for the wardrobe to be cleared of assorted bedding etc. Whole hotel needs to be refurbished. No mosquito netting at the windows. Rather chaotically organised, but quite acceptable buffet evening meal.

Lovely view of the viaduct from the bathroom window Lift to our second floor room Paper tissues in bathroom

Stayed in July 2022

No air con or fans so it was exceptionally hot. The room was dirty with a baby bottle under one of the beds. There was a small fridge in the room which was plugged in but didn’t work. They did offer food but it was a set menu of melon starter, mussels main & ice cream dessert for 25€ which seemed expensive considering there’s no choice and I wasn’t sure if I’d get food poisoning based on cleanliness elsewhere. the whole hotel & rooms were very dated. Tiles loose on pool so our little boy cut his foot quite badly too

good location

Stayed in July 2022

All was good.

The location was perfect and staff very accommodating great place for a stop over and really nice evening buffet.

Stayed in July 2022

We thought it was a desolate old lot! No hospitable reception! Dirty rooms and the promised bath was missing. The promised restaurant turned out to be closed, you could only use vending machines. There was so much construction rubbish at the pool and a large German Shepherd was walking around. All in all, this gave such an unsafe feeling that we have indicated not to use this hotel. We are still waiting for a response to refund the money paid.

Stayed in August 2023

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Stayed in July 2022

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Stayed in July 2022

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Stayed in September 2022