2-5 Place De La Comédie, Bordeaux City-Centre, 33000 Bordeaux, France
#20 of 88 hotels in Bordeaux
Guests' ChoiceBased on 371 hotel reviews
8.6Cleanliness
9.1
Comfort
9.0
Location
9.8
Facilities
8.7
Staff
9.2
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 4 May 2024
Helen
New ZealandThree things could have been better: the room was too dark when I needed to be able to clearly see, such as when packing my suitcase; an overhead light would have been useful. Also, the bath was difficult to get in and out of. This is important, because it was the only way to either shower or use the bath. And I had great difficulty with the air conditioning and gave up trying to use it, even though a kind staff member came and explained it to me. I just put on more warm clothing!
The staff were truly excellent at every level: they were always pleasant, polite and eager to help. The location was also superb, and breakfast was delicious with lots of choice. And I liked the quietness of my room, and the bedside lights were good for reading. I loved the rooftop garden too. The hotel felt luxurious and always a treat to come back to.
Stayed in April 2024
Reviewed: 15 April 2024
Brendan
IrelandNothing in particular
It’s wonderful old world charm, cleanliness, history, and perfect location. In addition, the exceptionally helpful and friendly staff were outstanding in all its sectors, from Reception to Concierge, Dining and Bar, to room services.
Stayed in April 2024
Reviewed: 12 April 2024
Fatma
TurkeyComfortable room
Stayed in April 2024
Reviewed: 9 April 2024
Sean
FranceWas not made aware that the rooftop bar was closed on Check-in. We noticed when leaving that there was a sign stating so,but it is not the thing you look at when arriving at checkin. Also could not access the spa to have a look, as there were people in the pool.
Location is perfect. Room needed paint refresh on walls. Staff very helpful.
Stayed in April 2024
Reviewed: 2 April 2024
Angela
United KingdomNothing.
The hotel staff were warm and welcoming. The rooms were distinctive in their decor – very different from the uniformity of many modern hotels. We appreciated the generous gift of a handcrafted Easter egg in our room. We enjoyed a very pleasant dinner and breakfast. Service was swift and courteous.
Stayed in April 2024
Reviewed: 23 March 2024
Alaa
United Arab EmiratesThe spa was cold and closes early! This should be 24hours spa or at least until mid night that will make it perfect Experince
The architect The location The staff
Stayed in February 2024
Reviewed: 27 February 2024
Elena
United Statesa little bit outdated but everything was in style
suite was specious, I had an opera view , you can open big window for fresh aitr and to hear city sounds. Staff was amazing, bar area and breakfast above and beyond
Stayed in February 2024
Reviewed: 31 January 2024
Normunds
LatviaAll facilities are little bit "tired"
Very historic, like in a middle of all events took place in Bordoux last 2 centuries.
Stayed in January 2024
Reviewed: 28 January 2024
Natasha
FranceToo slow at the orangerie.
The service was impeccable. The service at the orangerie could be slightly improved but the in room service was amazing. We had the best time. The spa was absolutely fantastic. The restaurants were amazing and the breakfast was gorgeous
Stayed in January 2024
Reviewed: 25 January 2024
Athena
South AfricaPersonally I am not a fan of the decor - I think it's a little outdated and not really to my taste but like art, it's subjective so not a criticism.
Our room was great. We opted for the delux (i think that's what it is called with a separate salon and bath). Bed was very comfortable, shower was great. Personally I am not a fan of the decor - I think it's a little outdated and not really to my taste but like art, it's subjective so not a criticism.
Stayed in January 2024
Reviewed: 23 January 2024
Nicole
AustraliaIt was all great
Traditional decor and very welcoming staff
Stayed in January 2024
Reviewed: 21 January 2024
Davis
United StatesThe bar/ restaurant was always crowded! The wait to get cocktails was excruciating 😖
Couldn’t have asked for a better location!
Stayed in November 2023
Reviewed: 15 November 2023
Elaine
United KingdomBeen before. It's just such a great experience. |My room this time was a little small, but it was lovely. The location is perfect for exploring Bordeaux
Stayed in October 2023
Reviewed: 13 November 2023
Kathy
CanadaN/A
Stayed in October 2023
Reviewed: 6 November 2023
Cawb
AustraliaTaxi access on arrival is difficult due to location and tramways. Otherwise could not find any faults, other than some confusion over the switching of the main bar from rooftop to inside the hotel.
Best hotel in Bordeaux. Excellent room, well appointed and clean. Excellent concierge staff and registration desk staff. Breakfast room was first class with good choices and friendly staff. Position was the best possible in Bordeaux. Restaurant bookings and advice from concierge staff, especially from a very elegant young woman who was first class, were all very helpful
Stayed in October 2023
Reviewed: 28 October 2023
Marie
FranceLe personnel, le spa guerlain, la chambre sublime
Stayed in October 2023
Reviewed: 16 October 2023
Ahmad
KuwaitI didn't like the fact that some rooms need a special lift to access, this lift is unique, small, and often shared with maintenance staff..
Location. Design and layout. Superb Staff. Restaurant amazing.
Stayed in October 2023
Reviewed: 2 October 2023
Karl
MaltaAs our room was on the top floor, it was not possible to open any window in the room. I normally enjoy an open window to freshen the air in the room. Another snag was that the lavatory closet was not fitted with a small basin.
It was well located, in the heart of the old town, close to the main attractions. We were pampered in the hotel by very attentive and courteous staff. The restaurants in the hotel were among the best in town and the room was very comfortable. The interior decor and furnishings are also in good taste.
Stayed in September 2023
Reviewed: 23 September 2023
Wyn
United KingdomHousekeeping was a little slapdash, but quickly remedied with a phone call.
Brilliant location, friendly and efficient staff-on our last day they looked after our bags until 15.00, ordered a taxi to take us to the station and, impressively, loaded the bags and got us to check they were all there. Good breakfast, and delicious food in the Brasserie with the bonus of half price wine as it was Wednesday.
Stayed in August 2023
Reviewed: 18 September 2023
Connie
United StatesStaff
Parking was horrible. Hotel hard to get to.
Stayed in September 2023
Reviewed: 15 September 2023
Cynthia
IndonesiaNone
Everything
Stayed in August 2023
Reviewed: 12 September 2023
Chris
FranceObviously you pay for what you get, but this hotel is by far the best in Bordeaux, stayed in a suite, staff there for your every need. Couldn’t ask for more. OUTSTANDING
Stayed in September 2023
Reviewed: 11 September 2023
Ian
United KingdomMore time!
Staff were excellent. A credit to the hotel
Stayed in September 2023
Reviewed: 9 September 2023
Narelle
AustraliaEverthing was perfect, highly recommended
Spectacular location, superb suite. Staff were amazing, all extremely helpful and excellent facilities. Location was perfect in the centre of town.
Stayed in July 2023
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