we booked for room for 3 but sofa bed not made up and no facility for the third guest

location

Stayed in March 2023

The worst 4* hotel we've ever stayed at. The other issue appeared when it was time to check out. Preparing an invoice for business purposes was a big deal for a reception team. Truly, nothing was easy to resolve during this stay for me. Adding additional night was a problem again. They have misled me with a night rate, advising one figure and then a higher one. And the same was for breakfast, I had to pay additional for breakfast, and then few days after our stay receiving an email that breakfast is included in the rate. But no refund was offered. Customer service experience at Hilton Paris La Defense hotel is very disappointing and beyond Hilton Worldwide standards. I would never recommend Hilton Paris La Defense hotel nor for a business stay, neither for business events!

None.

Stayed in February 2023

The hotel is located in the shopping mall. If you arrive by taxi, it will not be able to bring you to the front door, and you'll need to walk with the luggage. The repair works are in progress inside the building, and to reach out the hotel you'll need to pass through a strange corridor. The room I was offered had the view overlooking the inner patio of the building. You can't open the window, you can't have the fresh air, only usage of AC is available. The first thing when I got the key from my room and came in, I realized the room was not prepared, as there was rubbish from the previous guest. I was in a rush to go to the office, and had no time to change the rooms, so I called reception and notified them that the room they provided wasn’t clean.They made some cleaning, but the empty water bottle from the previous guest has been on its place for the next 3 days! At this 4* hotel noone helped me with the luggage on arrival! While they write in a bill the room rate is 265EURO, on the next days they charged 273EURO, and the next day it was 276EURO, and the next day I was charged with an amount of 262EURO. When I asked why there is a difference if the room rate stated as 265EURO per night, the lady explained "the rate changes". Wait, what?! How is that possible if it's written that the room rate is 265EURO/per night incl.breakfast?! I travel a lot both for business and leisure, and this is the first time I have such an unpleasant experience with a hotel with a 4*ranking. Just never ever stay at this hotel! You cannot get here the service and treatment of a 4* hotel, as the local team just doesn’t know what is it. I suppose you may be treated better in the places rated with 2* or 3*, or at least from a 2* hotel personnel you do not expect as much as from the hotel with a higher rating and price rate per a night’ stay. The amount per night charged by the hotel is high and it's a waste of money and disappointment.

It's very close to the office of my company which I work for. This is the only advantage of this hotel.

Stayed in February 2023

1. it was very difficult to find the entrance, we came with a private taxi and we didn’t have an access to the main entrance. the taxi driver talked with the hotel and it took an hour to find it and even then we had to walk 10 minutes with 5 luggage outside. and it was freezing outside! 2. when we arrived, no one helped up with the luggage. 3. there was nothing to eat, no room service. 4. the room was so cold, the heating system didn’t work and we got a heater that didn’t help much. 5. in the morning, we didn’t have flowing water in the bathroom! 6. we got a super noisy room from the constructions next to us. 7. the breakfast was so poor and the staff there didn’t speak English and they couldn’t understand us! the overall experience was very poor and we were very disappointed. we booked to Hilton because we know they have great hotels all over the world and it was very sad to find out that in such a big city like Paris we had such a poor experience. so after the first night we decided to move to another hotel and the staff said they totally understand and they will refund our booking, we just have to talk booking.com about it. I will be happy to get an answer from you, since it’s my 4th message and no one replied.

the staff tried to help

Stayed in January 2023

There was a problem in the bath water, and there was a lack of communication In the early morning, there was no water at all...!!

Location

Stayed in January 2023

Pro taxi driver could not find the hotel, i had to search for it walking in the rain!! The entrance was impossible to find.

Room has nice finishing

Stayed in December 2022

Worst possible service -no early check in, no water bottles in room, breakfast - the live counter would start only from 7

Location

Stayed in November 2022

Bad smell in the bathroom when I came in, I had to run water in the sink, shower and toilet for 10 mns to get ride of the bad odour. Very bad TV network, could not watch the world cup game on the main French channel TF1, BBC ok. After 9 pm, you have to ring a bell at the entrance of the shopping center to get in :-(

Big and quiet room in the refurbished section but it is strange to be in the shopping centre in the CNIT. Friendly staff at reception. Very good location for a business trip for La Defense beside all towers and facilities.

Stayed in November 2022

food

cleanliness and location

Stayed in November 2022

The hotel feels like it's from dystopian-horror movie I'm sure it’s designed by misanthropic.

shower

Stayed in November 2022

nothing

Good address in La Défense

Stayed in October 2022

nothing

just one lady in morning shift she is from east of Asia she was helpful and she was friendly

Stayed in August 2022

Lack of sufficient Staff and are not professional, amenities are poor, very very basic

Stayed in August 2022

Some of the Staff are not professional at all

Breakfast is ok

Stayed in August 2022

Location is terrible if your coming in your own car you need to have the correct directions to get to the hotel parking not provided and no answer on call to front desk. Had to park illegally leaving wife and kids to get the parking information as hotel isnt Accessible from front of hotel. Under staffed at night time so if any thing required no room service. No wifi in 1st room was then relocated to another room and No fridge in room was told to come down stairs to buy from desk as they have no staff. The bed was extremely poor squeeking and screeching when sat on.

Clean

Stayed in July 2022

air conditioning broke and they didn’t have any fans. our kids were miserable the whole night.

great location and a beautiful hotel

Stayed in July 2022

Clean less No WIFI No inside Restaurants for dinner

only the location

Stayed in July 2022

Dirty corridors and carpets. Operationally disorganised and understaffed. Staff willing to help but overwhelmed.

The memory of staying in it years ago and loving it.

Stayed in July 2022

quite expensive

great location, very friendly attentive staff

Stayed in July 2022

staff need to more cooperative

Good Location where we can take metro directly to Disney Land and other places....... Cleaness is good but staff is really rude specially the guy who was managing the reception in night.

Stayed in June 2022

Poor standard for hilton hotel la defence paris, i will never book this hotel ever, 70% of hotel was under renovation at the time we went there. because of the construction and drilling noise, We cannot rest at your property, dust was on the carpet, hotel smells of paint and chemical, so we have moved to a different hotel. On top its so difficult to get hold of hilton hotel customer service. Their online feedback form service is not working online form keep crashing. I called the hotel 4 times for my refund and still haven't receive. Strange Prices shows on hotel.com and price hilton hotel charge are different. Hilton hotel charge me more money for my stay. No refund received yet. Feeling frustrated with this kind of service.

Location

Stayed in March 2022

The lack of sunlight in the room. Every day they started drilling at 8:30 in the morning which was very unpleasant.

Excellent location. Clean and spacious rooms.

Stayed in December 2021

For Housekeeping a very low score. In the shower were still hairs in the drain of the previous guest.

Close to Metro. Rooms are spacious. Good breakfast with a friendly reception

Stayed in October 2021

The location it’s complicated

The acces of this property is difficult to join !

Stayed in August 2021

Hotel empty but i got the furthest room possible bathtub dirty room so old renovation on going with noise and dust on the same floor Staff not trained, not concerned by the job , obviously not hospitality oriented Staff wearing dirty clothes (breakfast) Nobody told me that i need to ask of house keeping everyday - room not cleaned for 3 days and so on ...

Location is great , in the heart of La Defense

Stayed in July 2021