3 Passage Saint Louis, Avenue B. Soubirous - Bp 83, 65103 Lourdes, France
#58 of 95 hotels in Lourdes
Guests' ChoiceBased on 211 hotel reviews
7.7Cleanliness
8.1
Comfort
8.1
Location
9.1
Facilities
7.6
Staff
8.6
Value for money
7.6
Free WiFi
7.7
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End of dialog contentReviewed: 11 May 2024
Katarzyna
PolandI've booked the hotel based on the photos and other reviews, well… the photos are completely different from the actual room that I've got. They do have two kinds of rooms at the booking: Comfort and Superior - however all the rooms that I've seen while housekeeping was cleaning with open doors and you could see them while walking down the corridor - those rooms are nothing like the pictures on the booking website. My room was clean but "old". I've never experienced something like this before and I've used the booking website around the world at various locations. The room I got was completely different, so make sure about it while you book the hotel - the loby pictures are accurate but the rooms are not.
The location of the hotel is great, few steps away from the Grotto and the Sanctuary - that's what I've been looking for. The staff is very friendly and helpful - thank you for all your help! The view from the restaurant and the rooftop is just perfect overlooking the river, looking at the castle.
Stayed in May 2024
Reviewed: 18 April 2024
Claire
IrelandBreakfast variety
Location and Staff
Stayed in April 2024
Reviewed: 31 March 2024
Rima
United KingdomFood is average
Location, close to Lourdes, beautiful view from the window . Staff are friendly and willing to help
Stayed in March 2024
Reviewed: 11 November 2023
Daniel
United KingdomFood
Decent and good location
Stayed in October 2023
Reviewed: 30 October 2023
Oscar
United StatesSeparated beat up beds.
Location and staff were nice
Stayed in October 2023
Reviewed: 20 October 2023
Diana
MaltaLocation
Stayed in September 2023
Reviewed: 20 October 2023
Nora
IrelandDid consider taking the breakfast but it did not look like good value for money .Very expensive. We went to another hotel close by to meet up with family and for a small amount more it was an exceptional breakfast and set us up for the day.
The location was amazing in close proximity to the Grotto and main eating area. We did not partake in the breakfast and ate locally. Is difficult to get a substantial breakfast before 9am.The room was minimalist but extremely clean and comfortable.
Stayed in October 2023
Reviewed: 18 October 2023
Wing
United KingdomThe food at the restaurant wasn’t great.
Friendly staff
Stayed in October 2023
Reviewed: 13 October 2023
Christopher
United KingdomDifficult to find, extremely difficult to enter the carpark garage.
Location good
Stayed in September 2023
Reviewed: 2 October 2023
Cassells
IrelandNothing I did not like
Breakfast was very good and the Lunch in the evening was excellent staff very good reception staff were excellent
Stayed in October 2023
Reviewed: 29 September 2023
Karen
Irelandtriple room was very small
Stayed in September 2023
Reviewed: 28 September 2023
Margaret
United KingdomLocation. Easy walk to Grotto
Stayed in September 2023
Reviewed: 23 September 2023
Diana
MaltaRooms not as expected
Location
Stayed in September 2023
Reviewed: 17 September 2023
Michelle
United StatesSecurity. One day the cleaning staff did not close our door. Nothing happened, but it was unsettling.
Location. Helpfulness of front desk staff.
Stayed in September 2023
Reviewed: 16 September 2023
Catherine
United KingdomPool was very small
Breakfast was good value and plentiful
Stayed in August 2023
Reviewed: 15 September 2023
Maureen
IrelandThe breakfast selection was very small and expensive, We stayed in the apartments whuch were a great size and very comfortable but it was extremly hot and the air con didnt work
The staff were excellent
Stayed in September 2023
Reviewed: 13 September 2023
Marvic
MaltaThe property needs an upgrade in certain rooms.
The location was ideal.
Stayed in September 2023
Reviewed: 12 September 2023
Billy
IrelandWiFi signal only worked immediately inside the bedroom door, which was an inconvenience. I reported this to reception on first evening of my stay, but the problem was not resolved. Parking Garage entrance is located in a very narrow pedestrian street - I think my car was too large to drive in (or perhaps I lacked courage!), so I opted for an alternative free car park 450m from the hotel.
Excellent location, very close to Lourdes Sanctuary. Hotel room was very large, with plenty of storage space. Air conditioning was very effective. Bath tub was an unexpected bonus! Restaurant has lots of choice. Check in and check out staff were very professional.
Stayed in September 2023
Reviewed: 11 September 2023
Michael
United KingdomLocation excellent. Staff extremely friendly
Stayed in September 2023
Reviewed: 2 September 2023
Luke
United KingdomQuite expensive (but so are most hotels in Lourdes unfortunately!) No other complaints.
Clean, friendly and accommodating.
Stayed in August 2023
Reviewed: 31 August 2023
Carmel
IrelandWeather was terrible but hotel experience and comfort made up for it!!!.
The housekeeping staff, staff in the bar, reception , Dining room, and shop,. Lovely relaxing atmosphere, lots of space for groups, tasteful decor, great choice for breakfast, less choice for bar food, peace and quiet, located beside the Gave river and 10 mins from the Sanctuary
Stayed in August 2023
Reviewed: 29 August 2023
Catherine
IrelandGreat location nice hotel
Stayed in August 2023
Reviewed: 22 August 2023
Niamh
IrelandIt was a great location, very close to the Grotto. The room was lovely, it has everything you need and we were very lucky that our room had a beautiful view. The staff were excellent, we had an issue with the sink and they came and sorted it straight away. We had breakfast in the Hotel and it was very nice, they had a great selection, we also had a delicious meal on one of the nights. I will definitely return to this Hotel if staying in Lourdes again.
Stayed in August 2023
Reviewed: 22 August 2023
Mary
IrelandGood
Stayed in August 2023
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