3 Rue De La Masse, 13100 Aix-en-Provence, France
#20 of 45 hotels in Aix-en-Provence
Guests' ChoiceBased on 512 hotel reviews
8.1Cleanliness
8.3
Comfort
8.3
Location
9.7
Facilities
7.8
Staff
9.3
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 26 May 2024
Katherine
United StatesLocation. Right in the center of the town.
Stayed in May 2024
Reviewed: 23 May 2024
Jeanne
United StatesRoom had a slight musty smell. It was extremely hard for us to access on a market day. Some notice should perhaps be given to those arriving on these days.
The lobby and public areas. Perfect location.
Stayed in May 2024
Reviewed: 20 May 2024
Cillian
IrelandNothing.
Lovely stay.
Stayed in May 2024
Reviewed: 17 May 2024
Robert
United StatesNo window in the room. Had a skylight.
Location
Stayed in May 2024
Reviewed: 14 May 2024
Kevin
AustraliaCentral location
Stayed in May 2024
Reviewed: 14 May 2024
Robert
United StatesTub and shower, but no shower curtain.
The hotel is in an old abbey, very picturesque. right in the middle of town, but on a quiet side street. The staff were very friendly and accommodating.
Stayed in May 2024
Reviewed: 14 May 2024
Gerard
IrelandExcellent location and very friendly staff
Stayed in April 2024
Reviewed: 11 May 2024
Merrijane
United StatesBed not very comfortable, bathroom needs updating, towels were stiff and hard.
The location was great, the room was spacious and loved the architecture of the building.
Stayed in May 2024
Reviewed: 8 May 2024
Liza
United StatesThe beds were a bit mushy - could use new mattress. Also the shower was a bit tricky. The bathroom of the room we stayed in definitely could use an update.
The staff was lovely, very friendly and super knowledgeable and helpful. The building itself was beautiful and perfectly located central to everything.
Stayed in May 2024
Reviewed: 7 May 2024
Alice
United KingdomHotel lobby is beautiful and promises a lot. The rooms don't quite match up but were fine (I did pay for a slightly larger one as some were very small)
Situated right off the Cours Mirabeau so excellent location for the town. We had the slightly larger room which was fine; bed comfortable and plenty of space. Not much light and noisy pigeons if you kept the window open at night. Only toiletries supplied was shower gel - no shampoo, conditioner, body lotion. Reception staff very welcoming, friendly and helpful.
Stayed in May 2024
Reviewed: 6 May 2024
Paul
United KingdomThe room was quite small & staircase access to this particular room was a bit limiting.
The staff were very informative & friendly. The location was excellent. The hotel interior was atmospheric.
Stayed in April 2024
Reviewed: 29 April 2024
Alex
United KingdomBathroom. Toilet roll positioned behind toilet requiring contortionism. Heated towel rail/towels immediately below shower head ?!
Lovely hotel in the excellent location.
Stayed in April 2024
Reviewed: 24 April 2024
Chris
United KingdomShower was difficult to use
Location, staff and ambiance of the hotel
Stayed in April 2024
Reviewed: 23 April 2024
Sylvia
United StatesTiny room missing a dedicated space to open your luggage. Iron not available in the room and I was told that I need to bring my clothes downstairs to iron them which was a bit weird.
Great location.
Stayed in March 2024
Reviewed: 21 April 2024
Marc
United StatesHaving to negotiate the short, narrow stairway to our room, especially with luggage. Also, the inner courtyard was full of nesting pigeons…amazingly noisy at 5:00 AM, requiring we close the window at night.
Biggest pluses were location and staff. The room was clean, comfortable and spacious, but a little inconvenient to access, up a short flight of narrow stairs from the elevator. A bonus was the hotel breakfast: in a lovely room off the lobby, higher quality and reasonable priced.
Stayed in April 2024
Reviewed: 21 April 2024
Richard
AustraliaThe room was very small and almost no luggage area
Great location, nice old building with character yet all modern facilities are available.
Stayed in April 2024
Reviewed: 12 April 2024
Steve
United KingdomNothing
Excellent location and clean comfortable room with helping staff.
Stayed in April 2024
Reviewed: 12 April 2024
Olwen
United KingdomThe only thing that was disappointing was being in a room accessed by a few stairs when I had specified no steps due to mobility issues.
Excellent location, beautiful building and nicely presented interior. Clean and comfortable.
Stayed in April 2024
Reviewed: 10 April 2024
Nilifer
SwitzerlandThe rooms are small.
Location was great. It is right in the city center. The staff was incredibly nice and polite. They were very helpful.
Stayed in April 2024
Reviewed: 3 April 2024
David
United StatesBathroom shower/bath small
Did not eat breakfast
Stayed in March 2024
Reviewed: 3 April 2024
Christine
United StatesWe could have been alerted the town was mostly deserted during off season and not led to believe by booking service that all other places were already sold out when they just weren't open.
The hotel and host was great as well as the breakfast. The views were wonderful and great location if traveling more in season.
Stayed in March 2024
Reviewed: 29 March 2024
Andrew
United KingdomVery convenient location for exploring old Aix
Stayed in March 2024
Reviewed: 23 March 2024
Karen
United KingdomAll very good
Stayed in March 2024
Reviewed: 22 March 2024
Colin
United KingdomPerfect location adjacent to Cour Mirabeau, lovely historical building, comfortable rooms and friendly staff.
Stayed in March 2024
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