Appreciated the local, rustic, warm interior decoration and the casual and friendly reception by all the staff. Breakfast was very good (coffee, breads, yogurt, fruit, preserves, eggs, etc) and liked location close to restaurants and shops and views of the mountains. It was extra special to be there during a festival weekend to experience the local appreciation for their customs, their community joy in celebration, the music, the food, etc. It was great being so close to Nature and all the sport (hiking, biking) and just being in such a gorgeous environment.

Stayed in October 2023

Breakfast wasn't worth € 11,50 pp (you can better buy your breakfast at the Carrefour or the bakery nearby), the restaurant was not open in a day of long weekend (when all the other restaurants in town were fully booked), strange smell in the bathroom

Very nice location in the center of Luz St Saveur

Stayed in August 2023

There is no air conditioning, and it was hot during our stay. Fortunately, a fan was provided which did a good job keeping us cool at night.

The owners of this hotel really put a personal touch on things. It was super cute, cozy and comfortable. They had just opened a vegan restaurant which was delicious! We received so many excellent recommendations of things to do, and enjoyed ourselves so much we decided to extend our stay an extra day. Most of the staff speaks English, which made things also very easy for us.

Stayed in July 2023

All good!

Wonderful, friendly, and helpful owners & staff. Central location, but off the msin (busy) street, so very quiet ay night. Restaurant is Vegan only for dinners, so gave it a try and had a great meal....nice to mix in a vegetarian evening.

Stayed in July 2023

Nothing to report.

Great staff, very relaxed, and welcoming atmosphere. Would recommend.

Stayed in June 2023

The shower.

Not the best room I’ve stayed in and not exactly cheap. That may be due to me being a solo traveller. I guess you’re paying a premium for staying at the base of the Col du Tourmalet! The Hotel was ok, clean enough. Bedroom and bathroom were a good size. The bed was comfortable. The shower let the room down. Low pressure and so difficult to get the temperature right. Neither the bedroom or the bathroom were particularly pleasant places to be. The hotel team were very friendly and spoke excellent English. Breakfast was next door, at an extra charge,  which was good.

Stayed in June 2023

the room had poor yellow lighting. breakfast was quality in product but a bit dull in options.

the staff was very friendly and assistive, made an extra effort to answer my questions. and reply to my requests. The location can't get better, a lovely small square just across a beautiful midevil church. the room and bed were huge. the lobby very comfi and stylish. all together a very positive experience.

Stayed in June 2023

Sain, our innkeeper, made our stay in Luz exceptional. She advised us on hikes in the area appropriate to the rainy weather. All were spectacular! Such a cozy place and so friendly and welcoming.

Stayed in May 2023

The hotel decor was very traditional to the region, with some beautiful pieces of furniture. The bathroom was modern and very clean.

Stayed in March 2023

it was a beautiful building with lovely original touches. The breakfast was amazing!!

Stayed in September 2022

The breakfastroom also serves as a coffeebar\ginbar during the day, which is cozy enough, but in the evening this place was filled with people too, which was a little loud.

Great location, situated in the centre of Luz. Friendly and relaxed staff, nice old building, Room nothing fancy, but clean and simple. The breakast is simply great!

Stayed in August 2022

The emphasis placed on peace and quiet. The environmentally-friendly approach of the owners. Friendly and most helpful owners.the historic building sympathetically updated.

Stayed in June 2022

Nice place, great location. Helpful staff

Stayed in May 2022

Location

Stayed in October 2021

It was very hot when we were there with no AC, but its an old building, what can you expect!

Friendly staff, beautiful location

Stayed in August 2023

Nothing

Good location and excellent vegetarian restaurant

Stayed in July 2023

Wonderful place with real character in old centre of the town. Very friendly hosts. They allowed a very late check-in because I was late riding my bike over the Tourmalet. Very clean simply furnished room. Definitely recommended.

Stayed in June 2023

Gorgeous hotel on a quiet street but close to everything in Luz. Lovely people with loads of information about things to do and see, whose welcome made it feel that we were staying at a friend's house rather than a hotel. But a friend's house in a beautiful building with amazing breakfasts. We loved how the hotel spilled out on to the street during the evening, and enjoyed a glass of wine or two right next to a templar church.

Stayed in August 2022

The room was really comfortable and relaxing. There is a wine bar also in the evening which is a nice additive. Local restaurants and bars are close by also. Breakfast was very nice also.

Stayed in July 2022

flys all over the place. At breakfast, I counted 7-8 flys on wall while eating. Nevertheless, eating was turned off by flys flying around/on the food and so forth. Suggested screens on the windows and door. Got a no and that they would be gone in 2 weeks. H'mmmmmm. Flys where everywhere else too. In stores, restaurants, just everywhere.

Wi-Fi ok, best in lounge vs room. THOUGHT HOTEL WAS IN CENTER OFTOWN, BUTWAS A BLOCK AWAY,. FELT MISLEAD BY AD, NEVERTHELESS, OK NICE TOWN, EASY CAR PARK, MGR/OWNER 5 STAR FOR IMFORMATIVE AND HELP, DIRECTIONS, ETC.

Stayed in June 2022

nothing

Beautiful old building- very friendly and helpful staff- recommend the breakfast too

Stayed in June 2022

The pricing was horrendous, got nothing to do with the price I got offered by Booking Com or the room prices shown exposed in the hotel. Paid more than 100 euro /room/night, instead of 80 something. The first time my hotel price did vary from my booking. price. Never again. No comments on Personal and Hygiyene, as no cleaning service was offered

Stayed in August 2021

The beds were a little hard for me however I solved this by putting the very plush quilt underneath me - so ultimately not a problem. The only other suggestion I'd have is that they needed an extra towel and soap in the separate toilet - the loo and the shower room were separate. Other than that - perfect.

The hotel is just gorgeous and has a lot of character. Both inside and outside, the hotel was very pretty and there was always something nice to catch your eye. The room was very spacious and had some storage as well as a few chairs etc. The breakfast was delightful with lots of choice. The staff were excellent - both very friendly and knowledgable about the area and (thankfully for us, as our French is rubbish) spoke english very well. Parking was not directly within the hotel, but this wasn't too problematic as there was a free carpark very close by, and also a side alley with more parking (which was even better). Very good location - right in town, but not noisy. A short and lovely drive to Gavarnie (which is truly unbelievable and an absolute must for nature lovers). Would highly recommend this place.

Stayed in September 2021

If you are looking for a pretty unpretentious hotel in a square opposite an 11th century church, with mountains behind, wholesome food, bio wines, home made yoghurts and a great base for exploring Gavarnie, Pont d'Espagne, GR10 and Tour de France Pyrenean cycling climbs including the Col du Tourmalet, then look no further. The hotel is run by Sian who's multilingual, a mine of information and super helpful about local routes and places to go.

Stayed in August 2021