The hotel interiors (apart from the room itself) are a little tired and dated. Also the room must have been recently painted and there was a smell of paint which was not super pleasant but the windows open so we were able to air it.

The room was nice and recently refurbished. Staff was very friendly and helpful, always with a smile.

Stayed in April 2024

Smallish room and not quite the expected Mercure standards

Great location and great see staff

Stayed in April 2024

Rooms and bathroom are both super super tiny and cramped, the whole hotel feels a little out dated, even the breakfast room is extra small.

Very good location, friendly and helpful staff, good breakfast

Stayed in December 2023

Some plumbing issues and dated interior, which is luckily about to be solved with an upcoming renovation.

Perfectly located in the center, close to the train station and bars/restaurants. Very friendly staff.

Stayed in December 2023

our first room did not meet our expectations so we asked the front desk to move us to a better room which they did and that room was great.

Stayed in August 2023

Breakfast room tiny. Tea/coffee facilities inadequate. Selection of items not 4* comparable.

Location

Stayed in September 2023

The hotel is a little tired but this is reflected in the price. I would still recommend.

This hotel was in a great location - walking distance to everything. Supermarket close by and the weekly Tuesday market on your doorstep basically. The staff are very helpful and friendly.

Stayed in August 2023

A/C did not work properly, yet this was a main reason why selecting this hotel

free water, quiet room, bathroom and shower very nice and clean. close to old town and lake alike. parking overnight is covered by hotel

Stayed in August 2023

A bit pricey

Location

Stayed in August 2023

Air conditioning didn’t work. We booked two rooms. One had a fan and one didn’t. Every room needs a fan. Paired with open windows that would be easier to sleep.

Stayed in June 2023

Really nice, spacious room. Separate bathroom and toliet. Felt like an apartment. Lovely big shower. Comfortable beds with robes and slippers. Nice little balcony to look out of. Close to the bus, train station, lake and shops and restaurants. Pleasant staff.

Stayed in April 2023

The staff ignored us unless we spoke to them first. The shower was either a freezing jet of water, or lukewarm but with no water pressure. The internal doors don't shut properly, and several lights are broken or flickering

Nice location between the train station and the old town, and good sound proofing.

Stayed in April 2023

It was ok, but a 4 star hotel i did expect alot more

Near city center

Stayed in April 2023

There was no hairdryer in the room.

The bed was quite comfortable

Stayed in March 2023

I stayed at rm 406 and i think it was not soundproof so its very noisy. The bed was literally 1 step beside the door of the room. I can literally hear the guests activities from neighboring room from taking showers, flashing toilets, and opening/closing doors. Poor wifi connections. breakfast is okay.

-Perfect Location -The staff. Especially the Lady in the Front-desk. She was super nice and very accommodating.

Stayed in November 2022

no restaurant & the breakfast room is tiny & very warm. good choices were excellent

great location & very nice staff.

Stayed in October 2022

small, breakfast room is very small

service, mattress and clean

Stayed in September 2022

Grout between tiles of shower obviously was not cleaned for a very long time. The sink tap was loose. Other places in the area had better value for money.

Location and friendly staff, bed was comfy. Renovated modern. Sheets and towels were clean.

Stayed in September 2022

the only window it had was the size of an a4 sheet.

location. clean. safe. staff were lovely.

Stayed in August 2022

Thew breakfast was poor and overpriced. Small breakfast room with just a few seats. Go for good breakfast to the joint opposite the hotel.

The hotel is centrally located in the center of Annecy and on walking distance of the train- and bus station. room was clean and comfortable.

Stayed in September 2022

Main issue is no parking on site with requirement of public parking. For this remember to stop at hotel and drop the cases then park or suffer a long walk. Rooms were rather cramped but sufficient as was the bathroom. As Annecy is mainly an outdoor visit you do not spend much time in the hotel any way.

The Mercure is situated in the heart of Annecy on the high street. 5 minute walk to the main restaurants and Annecy Lake attractions. Staff were very hekpful in assisting with our needs. Hotel was clean and basic.

Stayed in August 2022

room was very tiny, no room to unpack suitcase

location to all the sites

Stayed in August 2022

the room smelt damp, paper cups, mean with milk,

location

Stayed in July 2022

The cleaner she cleaned the room She put new towels and leave the old one !! Air conditioning was bad

The reception was helpful smilling From our 1st check in she guided us what to do in our trip Showed us the map , pointed on interested point I m not sure her name is smarry or Nichola ! Near to the train station Breakfast They have a good coffee and u can have it for take away

Stayed in July 2022