This is not a complaint as such as it doesn't actually relate to me as I have no problem with stairs, but I don't think that there is a lift and the reception is on the second floor which could cause problems with people with physical challenges - I could be wrong with this as there may be a provision made elsewhere in the building but would suggest checking with the hotel

The hotel is in a central location handy for the old city and eating/bar areas. I was upgraded to a room superior to the one I booked which was exceptionally quiet and spacious. I was made feel very welcome and would certainly go back

Stayed in April 2024

We were in a small attic room so knew room would be small, but bathroom was very tiny. Very little room between shower and handbasin - this was also the space in front of toilet- so very cramped.

Location - short 10 minute walk from train station, few minutes from main citycentre street. few minutes from Loire River. Old hotel well maintained with plenty of charm. Modern bathroom facilities. Appreciated the kettle and coffee/tea making facility.

Stayed in April 2024

Not a problem for us but lots of stairs and no lift.

Fantastic location, close to lots of bars & restaurants . Parking on the square not too expensive,very clean and good value for money.

Stayed in April 2024

House keeping in the room (water glass dirty). Parking on the street, all bar Sunday will cost you €30 per 3 hours from 0800 - 1830. This was not highlighted. Noisy at night.

Location. Friendly, although no English spoken.

Stayed in March 2024

The room had a very small ensuite. Limited tea and coffee and milk. We couldn't get into the hotel and stood outside with no idea what to do or get in

The hotel is ideally placed

Stayed in March 2024

no lift available

Location couldn't be better

Stayed in December 2023

Nothing

A lovely, friendly hotel. Everyone was so welcoming and helpful. They even offered a map of Tours and marked all the places to eat and visit nearby. The room was extremely clean & the bed most comfortable. I could walk to the historic centre in 10 mins

Stayed in February 2024

There is a sign that says have patience with hot water. Maybe say which tap is hot/cold would be good.

Excellent location, good size room, clean and warm. Tea and coffee in the room. We love the pizza restaurant below the hotel and have always parked in front of the hotel.

Stayed in January 2024

Clean. Best area. Cheap

Stayed in November 2023

The hearing was very high. Far too hot.

Excellent location, clean, comfortable and the staff were really lovely.

Stayed in November 2023

There was no lift but there is a service to carry your bags to your room. I was aware there was no lift when booking

Friendly staff, well planned room - even earplugs… Great breakfast for 9 euro and good restaurant at the entrance where I ate twice - lunch and one dinner

Stayed in October 2023

Slight smell of drains in bathroom.

Great location, friendly staff.

Stayed in October 2023

Lobby on 2nd floor with no elevator

Location., Staff, Breakfast

Stayed in October 2023

Bit noisy

Great room. A little noisy given it’s location but the hotel provided earplugs!

Stayed in October 2023

No lift

Location

Stayed in October 2023

The shower was terrible in so many ways: water pressure was not very good and it literally takes 3-5 minutes for the hot water to arrive. We felt bad running the water for so long and just letting it run down the drain. In top of that, all of the drains didn’t run property so we needed to manage water use to avoid overflowing. The other things that we didn’t like was the welcome we received. I write this in the spirit of giving constructive feedback but we were made to feel like we were a nuisance. We did ask a few questions at check in and we’re given very short responses like we’re taking up the lady’s time. We then mentioned a few hours later that the drains seemed blocked and the lady seemed annoyed that we’d mention such a thing. Having said all of that, when we checked out 2 days later, there was a different person at the reception desk and she was very friendly and helpful. We repeated our concerns about the drains, she wrote them down. Perhaps the other lady was just having a bad day but I’m mentioning it as we did try to avoid her after that first night and this is a very simple way to improve the experience of guests.

There were three of us staying in a studio room. The room was spacious and we didn’t feel on top of each other at all. The room had everything we needed for our 2 night stay and the mattress and pillows were really comfortable. The location was central to restaurants and parking was very easy, right at the front! We stayed on the top floor and enjoyed the view of Tours from the cute attic windows. We opted for breakfast on one of our mornings and it was satisfactory.

Stayed in September 2023

Having to carry our luggage up four flights of stairs

Location very central

Stayed in September 2023

Non-existent bathroom door compromised privacy at times! A heads-up on the reception being on the second floor, with no lift, would have been appreciated so we could have made decisions on consolidation of luggage and/or giving this hotel a miss!

Very good central location. Very friendly and helpful reception. We appreciated the secure garage available to us (but weren’t informed that we would be sharing the space with a motorbike).

Stayed in September 2023

Great staff, clean

Stayed in September 2023

No lift

Location

Stayed in September 2023

Bathroom could use an upgrade. Macerator toilet.

Very well situated hotel, right in the center of Tours. Breakfast buffet was great. Staff was friendly and helpful.

Stayed in August 2023

The stairs to the top floors are not ideal for people with mobility issues or heavy bags to carry.

Location was fantastic with lots of restaurants and shops close by.

Stayed in August 2023

The reception and hotel were two floors up, not great if you have mobility issues. There were a few cobwebs in our room and some of the breakfast fruit had been hanging around a bit too long!

Fantastic location, with easy parking right outside (free on Sunday when we arrived, more expensive in the week) - very helpful, friendly lady on reception who told us where to go that evening to see highlights of old centre, we followed her advice and had a great evening - recommend the bar with dancing by the Loire and the great restaurants around the old square

Stayed in August 2023

My room faced on to the place de république. Below me is a restaurant and people smoke outside and the smell drifts up. I know this is of concern to the hotel but hard to know what they can do. People shouldn’t be allowed to smoke in restaurants, even if on outside tables Also the square is a public road so you can get noisy traffic occasionally. Didn’t bother me too much.

Very good location - between the old town and Rue Colbert. The hotel is a couple of minutes from old Tours, Staff were excellent. Though, in truth, I only met Stephanie. Good storage for my bicycle.

Stayed in August 2023