The odour in my room. It had a stale smell

The location and the people

Stayed in April 2024

Good

Stayed in March 2024

I really enjoyed my stay at the Mövenpick Ambassador Hotel. I felt at home from the very first moment. The hotel is centrally located in the business district of Accra. The staff are super friendly and the lobby is very inviting. The rooms are reasonably sized, have a view, a comfortable bed with lots of pillows and a bathroom with a rain shower. I particularly liked the sumptuous breakfast, which was included in the price. The hotel has a large pool with a park-like garden, a pool bar and changing facilities. That was an extra that I really enjoyed. The hotel offers a free airport transfer service with a super friendly driver team. If travelling to Accra again, I would definitely choose the Mövenpick Ambassador Hotel again.

Stayed in January 2024

That I had to check out…wanted to stay

The people, pool, breakfast and gym

Stayed in December 2023

I was treated bad when it was time for us to take pictures. I mentioned to the staff at checkin that I was getting married and would be getting dressed there so would take some pictures at the premises with my team to which they agreed. My team was however harrassed by the security when it was time and we were stopped. They later asked that we pay before we will be allowed. What is the point of booking to spend a night and yet can't take pictures. We were meant to extend our stay but after that treatment it's a no for us.

Staff were nice and friendly

Stayed in January 2024

Bathroom needs updating. Water drained slowly in the tub, and the lighting was too dim for the size of the room. Also, the carpets in the hallway had a off putting smell.

The staff and the location.

Stayed in January 2024

Breakfast was awesome. The Chef is a culinary artist.

Stayed in December 2023

I enjoyed my stay here, breakfast was amazing and the staff was very accomodating!

Stayed in December 2023

The fact that my booking thru booking. Com was a mess.

The service from the porters that taken the suitcase with the trolley are efficient and polite I also like Sarah at the reception , the younger one.She made my stay . Thanks to her support

Stayed in December 2023

Consistently never disappoints

Stayed in November 2023

I didn't find the bus at the airport when I arrived even though I had confirmation that it will be there.

Food and staff were excellent

Stayed in September 2023

Bathroom: I prefer wall shower to Bathroom bath bowl

Swimming pool

Stayed in August 2023

Nothing

Excellent service by the staff and good location

Stayed in July 2023

Restaurant in renovation

Shopping gallery good breakfast, chocolate hour

Stayed in July 2023

The lighting in my suite was a bit dim.

The staff was great. Everyone was very helpful.

Stayed in July 2023

We had an issue with our bedroom -the fan did not work in the bathroom, resulting in wet walls, fogged up mirrors and an increasingly musty smell in the room. After two days we found the bed sheets a little damp and a definite mouldy smell in the room when entering. I must commend the hotel on how quickly and effectively they resolved this issue, offering us a choice of a new room on two other floors. The second room, on a lower floor, had better ventilation and no musty smell. The other disappointment was that the main restuarant was closed for renovations. We were not informed of this when booking or before arrival. It meant our choices for eatting in the hotel were a little more limited and the temporary venue set up for breakfast perhaps not as visually inviting. Finally, when we asked for transport options to get about the city the only response from the transport desk was to offer a hotel car at a cost of 40 dollars. We eneded up securing our own transport taking taxis and cabs, at a fraction of the cost. We would have appreciated an easier way to secure travel from the hotel, for example taxis waiting outside the hotel lobby might be a useful and welcome option for guests.

We had an extremely enjoyable visit to Accra, much helped by our stay in the Movenpick. The staff are plentiful, pleasant and welcoming. The lobby is fragrant and inviting, the breakfast was of a high standard with good quality breads and pastries and lots of variety. The bar is a good location to relax over a nightcap and the area surrounding the hotel is busy, clean and safe. A nice touch is the Chocolate hour which took place each evening in the lobby, offering a selection of complimentary choclates to try. The pool is fantastic. We appreciated the very comfortable loungers and pool service, some of the waiters even wore roller blades! Although not a deep pool it is well maintained and a lovely spot to spend a sunny afternoon in Accra after some sight-seeing.

Stayed in July 2023

I WAS AT MOVEMPICK GHANA IN 2018 THE SERVICE WAS REALLY ACCEPTABLE SURELY THEY CHANGED MANAGEMENT. WITH MY EXPERIENCE AS A TRAVELLER THE MOVEMPICK ACCRA HOTEL NOW DOES NOT MEET THE REQUIREMENTS OF 5 STARS. FOR EXAMPLE AT THE LEVEL OF THE SHOWER ALL THE CUSTOMERS USE THE SAME TOILETS ITEMS (shampoo, gel of shower and others put in three bottles), in the room where I was I did not have the toothbrush, COMB AND OTHERS for the toothbrush it was necessary that I called to have some. Only one towel for a superior room, no drinks in the fridge.FOR A ROOM OF $300 REALLY THE CONFORM DOES NOT

THE SAUNA AND FOOD

Stayed in July 2023

nothing

everything

Stayed in June 2023

I got charged different rates every day, the room smelled of drainage and the window could not open even a little for fresh air

The staff were very friendly and helpful

Stayed in June 2023

Juliet at the reception was exceptionally professional and helpful, representing the brand well.

Stayed in May 2023

The only thing was lack of variation in what was served in buffet breakfast or dinner though admit there was a wide choice

Great staff, efficient well run hotel Good position Great pool and gardens

Stayed in May 2023

Great property. We were given a nice “honeymoon” set up at no extra cost!

Stayed in March 2023

location

pool and resort area

Stayed in February 2023

non

location and ambience

Stayed in March 2023