Internal noise from the guest in the connecting room from my second day

Staff friendliness, check in and check out, WI-FI speed, location, room decor, bathroom, breakfast spread, cleanliness, evening restaurant

Stayed in July 2023

Not applicable

Great bar, great breakfast. Wonderful food in restaurant. Most comfortable bed ever. Peaceful sleep

Stayed in July 2023

I asked for a view. The hotel was full when we got there so there were no rooms left with one, but I feel like we booked so early with that request, we should have gotten one especially since we booked 2 rooms and it was pricey. We booked a family room with a pullout and another with 2 twins. There was no bedding for the pullout. I called and it didn't come. I called again and they only brought the mattress pad. Then I went to the front desk, and they finally brought the bedding and extra towel. We were comfortable at the hotel, so it wasn't a deal breaker, but just annoying. I would stay here again.

The rooms were big with very comfortable beds and a nice bathroom. The bartenders and front desk staff were helpful and friendly. The hotel was centrally located. I thought it was a little pricey for what we got but it was a nice accommodation.

Stayed in June 2023

No small parasols around the pool and roof terrace…. limited loungers around the pool

Excellent Room great views Food fresh and tasty Staff wonderful

Stayed in July 2023

Much like Gibraltar, neither the hotel or the location seem really about tourism staying in Gibraltar as location for a holiday. Both come across as a place you pass through as a place to visit, either for business or tourism on the way to somewhere else. Nightlife is poor, and literally everything closes 11pm except on Friday. Gibraltar is not like it used to be when the military were there, then it was a party town until 3 or 4 am. Once you've done the sights, it's a bit boring, to be honest. But the people are lovely. Only negative about the hotel was that the room cleaning was good, but not brilliant, especially if like us one morning you were late up and missed your cleaning slot, then it looked rushed, had to ask for it to be done and then things were missed.

The hotel was comfortable and the staff couldn't do enough, with excellent facilities. Photos on Bookig.com are a very fair representation of what you get and very comfortable massive king-sized beds, ...basically two small double beds put together. Could probably get a family of 4 in them and still have your own space.

Stayed in July 2023

The opening schedule of the pool is absurd : 11AM to 7PM only. Why?

The hôtel is in the center and has practical parking. The beds are comfortable. Breakfast is nice.

Stayed in July 2023

cost of breakfast was a little too expensive

everything

Stayed in June 2023

Too noisy around pool area, children not supervised

Stayed in June 2023

Breakfast was basic

Room was very good

Stayed in June 2023

Only slight drawback was there was no hairdryer in the room. Everything else was fantastic.

Absolutely phenominal stay. The hotel was lovely, with extremely spacious rooms. The staff were friendly and the location was conveniently central. .

Stayed in June 2023

We were married at the hotel and we felt that the staff could have been more attentive to us and provided some nice touches like a glass of fizz for us or flowers and the room allocated to us has no a/c and was far too expensive at £200 for 20 minutes.

the bed and the breakfast

Stayed in June 2023

slow food service

Excellent location, roof top pool

Stayed in June 2023

Nothing

Nice big comfy bed, good sleeps. Fridge with water supplied in room. Walk-in shower. Located on a quiet square with trees and a terrace for drinks and snacks. Handy location for shops, restaurants, etc. Breakfast is served on the top floor with views over the city and the sea. Good freshly-made coffees served to your table at breakfast. Breakfast is a buffet of hot and cold items.

Stayed in June 2023

Service was very slow at the restaurant and terrace due to lack of staff.

We liked everything. Very nice hotel and very good breakfast.

Stayed in June 2023

We loved the room on the eighth floor overlooking the rock The staff were very friendly and helpful especially the reception staff

Stayed in June 2023

Pool on the cold side

Bed very comfortable breakfast nice staff very friendly - Jude was great!!

Stayed in June 2023

The smell from the drains very off putting. Lack of amenities on a Sunday Not many good restaurants unless you can live on fish and chips

Room,breakfast good location central

Stayed in June 2023

The outside and the staff in the downstairs bar are slow and understaffed

The look of the place inside was lovely. The outside didn’t reflect inside unfortunately, and most people would judge the roughness walking by not knowing inside is nice. Bedroom was lovely.

Stayed in June 2023

breakfast was good quality however was not very warm and when sat under air con it went cold quick

walk in shower, complimary truffles, water, Prosecco tv was good, reception staff were very friendly

Stayed in June 2023

-

The bed was the best !!! Fluffy and very comfortable The smoking area around the pool was a good idea

Stayed in June 2023

Coffee ordering for breakfast was a bit slow. Suggest having coffee themis flasks

Staff were very helpful. Beautiful hotel

Stayed in June 2023

nothing

i liked everything

Stayed in June 2023

the rooms and bar area

Stayed in June 2023

Great central location to walk all over Gibraltar. Great staff too.

Stayed in May 2023

nothing

location and facilities

Stayed in June 2023