Avenida la Reforma y 14 Calle, Zona 10, Zona 10, 01010 Guatemala, Guatemala
#15 of 69 hotels in Guatemala
Guests' ChoiceBased on 169 hotel reviews
8.7Cleanliness
9.1
Comfort
9.2
Location
9.4
Facilities
8.9
Staff
9.0
Value for money
8.3
Free WiFi
8.9
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End of dialog contentReviewed: 9 April 2024
Tatjana
GermanyPerfectly located. Big and clean rooms. Very comfortable beds. Great breakfast. Very strong WiFi. Very quiet although it’s in the city center. Pool area looks very nice & relaxing.
Stayed in April 2024
Reviewed: 6 April 2024
Carolyn
United StatesBeautifully appointed, great restaurant and helpful staff
Stayed in March 2024
Reviewed: 2 April 2024
Sarah
BelgiumThe massage wasn't my cup of tea but that's very subjective. it was a very friendly person who gave it to me. So i am grateful. The swimmingpool was very nice but crowded and quite noisy. So less peaceful then expected. In general price versus quality is a bit overpriced in comparisson to other places in Guatemala.
It was a beautiful stay. Kind and friendly staff. Great beds. Amazing shower and bathroom. Good location. It was luxurious. But price-quality, its a bit pricey in comparisson to other stays in Guatemala. But it was lovely, the rooms are very spacious and charming if you like the antique style (not modern style ). It was very neat and the breakfast buffet was really good. Also dinner options are nice. Also room service was very delicious food.
Stayed in March 2024
Reviewed: 2 April 2024
Ilona
United KingdomWe stayed for one night and it was a lovely bit of luxury before our next stop. Staff were brilliant, the location is very central and close to shops should you need it. The sports facilities, pool and sauna were also great perks!
Stayed in March 2024
Reviewed: 27 February 2024
Paula
United StatesStaff are so friendly and welcoming
Stayed in February 2024
Reviewed: 25 February 2024
Andre
United StatesNothing
Everything
Stayed in February 2024
Reviewed: 4 February 2024
Jasmin
United StatesI loved how attentive and helpful the staff was.
Stayed in January 2024
Reviewed: 3 February 2024
Markiito98
GuatemalaBeautiful place
Stayed in January 2024
Reviewed: 22 January 2024
Vera
GuatemalaThe room is super comfortable, extremely clean, bed is comfortable and shower is great. The hotel has great amenities, the pool and jacuzzi were impecable. The gym has enough equipment to accommodate the guests. The food in the restaurant was delicious.
Stayed in January 2024
Reviewed: 16 January 2024
Niamh
Irelandnothing to note
beautiful hotel, great swimming pool and gym. restaurants and rooms also gorgeous
Stayed in January 2024
Reviewed: 16 December 2023
Olivia
ZambiaHot water stopped coming out at 8 pm, and they only fixed it the next day 8am. They over charged me and have not yet refunded me.
Facilities were excellent
Stayed in November 2023
Reviewed: 13 December 2023
Joseph
United StatesBreakfast was delicious, and staff was very accommodating
Stayed in December 2023
Reviewed: 12 December 2023
Kathleen
United StatesThere seemed to be a restaurant associated with the hotel though I am not completely sure. It had an Italian name. I ordered grilled vegetables- thinking they would be fresh grilled as I have had them in Spain and other places. Instead they were cooked vegetables and I should have sent them back, but hate making a fuss. The next two days I had diarrhea.
Elegant, clean, well appointed!
Stayed in December 2023
Reviewed: 11 December 2023
Manuel
United StatesThe location is perfect, the area is very safe and close to many bars and restaurants, and the staff is very friendly
Stayed in December 2023
Reviewed: 2 December 2023
Jose
United StatesBathromms need to to be updated, we stayed on the 3rd floor the first time and the shower part needs to be updated. the second time around we stayed on the eight floor and shower part was better, still needed to be updated.
Breakfast was good overall,
Stayed in November 2023
Reviewed: 27 October 2023
Anthony
United Statesbreakfast was excellent.Pool very nice
Stayed in October 2023
Reviewed: 27 September 2023
Marcelo
BelizeLocation
Stayed in September 2023
Reviewed: 3 September 2023
Gustavo
United StatesEverything beautiful hotel clean food excellent staff very professional
Stayed in August 2023
Reviewed: 15 August 2023
Paul
GuernseyNothing- all was good
Lovely staff - polite and friendly. excellent restaurant. Great location for zone 10
Stayed in August 2023
Reviewed: 1 August 2023
Peter
SwitzerlandMaybe it's cultural, but in the restaurant you have to ask everything twice. Also, removing non-used utensils from the table is on request only, it seems.
All excellent.
Stayed in July 2023
Reviewed: 31 July 2023
Marcomonney
GuatemalaThe parking área smells and is too tight
Gym and spa area
Stayed in July 2023
Reviewed: 30 July 2023
Yari
Puerto RicoThe bed was very comfortable and the personal was amazing.
Stayed in July 2023
Reviewed: 25 July 2023
B
United StatesThe pool was great and location is good, staff is very helpful, very easy to get a taxi to be taken to airport. Food is good too
Stayed in July 2023
Reviewed: 19 July 2023
Kimberly
CanadaThe pool was amazing. Loved it. Location central staff very friendly. Breakfast was fantastic. Catered to all palettes
Stayed in June 2023
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