Limited Parking Spaces. Had to go across the street to find parking.

It was a wonderful experience. The staff and facilities were excellent.

Stayed in April 2024

The pool staff was not very informative of Nikko pool which wa s fine but they told us the slide was open and it wasn't.... we just came back. hahah

It was good to connect the tv with my phone so we could watch netflix on tv. The place was very decent and being able to use Nikko pool and beach was terrific.

Stayed in March 2024

We had a great weekend. Had a beautiful and spacious room with great views of the beach. Would definitely stay again.

Stayed in March 2024

Gun Beach (the one officially accessible to guests) is not great for swimming or wading as the water is very shallow and the sea floor is so rocky there (rent aqua shoes from Hotel Nikko or bring your own). Housekeeping turned up quite late on a few occasions when we'd asked for the room to be made up at specific times.

Lovely facilities, very welcoming and friendly staff (made our young son very happy), included food and drink (breakfast, afternoon tea, buffet dinner with drinks) if booking a club room, nice and not crowded main pool and kids pool, short walk to Tumon Beach (can be accessed via Lotte Hotel), great view from the room, big balcony

Stayed in December 2023

Everything was great

Stayed in September 2023

I couldn't use the clubhouse.

All the staff were friendly and always smiling.

Stayed in July 2023

The parkings are far. Staff drivers are nice at night to ask if we need a ride to our car but day time none asked while it was hot and I had to go back and forth with my luggages in the hot heat. But it was also understandable because they seemed a little busy.

It felt very luxurious and clean.

Stayed in April 2023

rooms were clean and spacious

Stayed in January 2023

beach connect

view, clean

Stayed in December 2022

no food available at the so called deli. just sweets and plain bread. no hot tub at the poolside. lobby was very cramped front desk staff never smiled and seemed reluctant to speak up when approached the shower did not get hot enough

very modern and clean. beautiful pool and shared facilities with Hotel Nikki was fun. balcony was wide and had nice furniture beds were fantastic

Stayed in January 2023

far from the beach and not many options for restaurants

spacious rooms, very clean

Stayed in November 2022

We stayed at junior suite room for 3 nights and we loved the facilities. Especially, the service from Lina' La's lounge was exceptional.

Stayed in October 2022

Beach access & lack of shampoo/conditioner/body wash Activities

Service and friendly staff

Stayed in August 2022

Room was not yet ready during check in but they were friendly enough to offer the lounge access while we wait and met back up with us to hand in the room key when it was ready.

Great club lounge access, design and overall atmosphere very contemporary modern and beautiful, friendly staff, awesome Japan-designed toilet, appreciate the generous personal products in the rest room that are neutral for both men and women, spacious balcony, accessible control panel in rooms, and the view is spectacular!!!

Stayed in July 2022

None so far

The view from the room and the drinks

Stayed in June 2022

perfect staycation for my family. Father’s Day weekend was amazing.

Stayed in June 2022

I was there for my honeymoon! It was super clean as it was the newest hotel on Guam. It was very convenient that the swimming pool was open until 10pm. Loved the beautiful ocean view and everything was perfect! Thanks!

Stayed in May 2022

hotel is clean and room is very comfortable

Stayed in March 2022

We did find nail clippings in sofa

Everything was great from the room, facilities, to the water show.

Stayed in March 2022

Elegant cozy room, the technology the room was incorporated with, great view

Stayed in March 2022

The breakfast that came with the staycation package was amazing. However, there are only three options and a kids breakfast. If you're staying for a longer period of time you may get tired of the limited options.

I was able to relax and enjoy myself during my staycation. I was technically still on Guam, but it also felt like I was on vacation somewhere else. The hotel is very well maintained and there are a nice variety of things you can do to keep things fresh during your stay.

Stayed in March 2022

Restaurant hours are so limited. Bar on top floor has short hours as well. Food selection could use a few more items.of variety.

Rooms were a good size. Big screen TV. Bathrooms were well equipped. Shower heads were wonderful. Auto toilets were such a great addition. Balcony was a good size with a great view.

Stayed in February 2022

nothing

the pool

Stayed in February 2022

the rooms were beautifully decorated with cool air conditioning

the rooms were impeccable and very comfortable. I loved the large private balcony with a beautiful view of Tumon Bay. Will definitely visit again!

Stayed in February 2022