We were switched to.the oceanic tower rooms due to a problem with the Ac in the paradise room we had booked. The room was good, but balcony view was the back.of another building, overlooking gravel parking lot.

Grounds/landscaping were beautiful. Location was perfect, easy to access water taxis, snorkelingboff the beach, local.markets. bars and restaurants

Stayed in March 2024

We did not like the fact that we had to walk up so many stairs to our room. We weren't expecting that and if you book this hotel, I would recommend asking for a first floor room. The beds are also super hard.

We loved the location, the pool area, the restaurant and the beach area. The staff were awesome and helpful. The air conditioning was cold and the room was cleaned daily.

Stayed in March 2024

We didn't get very good service on the beach on the days that there were cruise ships. And our room did not have an ocean view as promised on Booking.com.

The location is fabulous!! Directly on West Bay Beach. Our room was clean and was serviced daily which doesn't happen much anymore. The complimentary breakfast was very nice and a little different every day.

Stayed in March 2024

The staff in the restaurant need to be more attentive

In general it was good although they didn’t put up the rain blinds in the restaurant which made it bad at the time due to the weather that day.

Stayed in February 2024

Nothing.

Great location spacious,clean and very helpful staff.

Stayed in March 2024

The a/c unit was a bit noisy at night but the resort was nice and quiet. The shower hot water was very brief, took me a few tries to get my hair washed

The included breakfast was wonderful, staff was excellent. The facility was beautiful and clean.

Stayed in February 2024

Location on the beach. West Bay. Great beach and bar staff. Great dive crew. They take care of your gear on and off the boat.

Stayed in February 2024

The weather, it rained 4 days out of 7 :(

Hotel is located in a very lush green tropical garden with nice size pools. Hotel has access to the beach and provides lounges and umbrellas for a relaxing visit on the beach! The best part of this hotel is the staff. Everyone was very friendly and helpful. We had the package with the breakfast and the breakfast was great every day!

Stayed in February 2024

Waiter service needs improvement, and the bed although massive, and solid, also hurt like mad

Everything is close to the beach

Stayed in February 2024

Great location in West Bay with an excellent beach.

Stayed in January 2024

FOOD AND BEVERAGE ARE OVERPRICED.

THE BEACH IST AWSOME, TUKISE WATER IN FRONT THE HOTEL, BREAKFAST WAS VERY GOOD. THE HOTEL ROOM WAS VERY GOOD, VERY QUIET AND CONFORTABLE. THE RESTAURANT IST VERY EXPENSIVE.

Stayed in January 2024

Lift was failing and it was bad been in a 4th floor room. One of the female receptionists was friendly and the other one had a bad mood to be the face of a hospitality business.

Location is the best. Breakfast was good and service staff was friendly and helpful. Dive shop is the best!

Stayed in December 2023

Maybe it’s a place more for groups or families rather than for solo traveler.

The beach close by is one of the best on the island.

Stayed in December 2023

It’s was ok

Could be better

Stayed in December 2023

Staff Can be more friendly.

Location is perfect

Stayed in December 2023

The bitch bar restaurant was not that good. Overpriced for the food they served.

Very nice Vila with all the comforts. Polite and helpful stuff. And free transportation

Stayed in November 2023

Attention by the customer service agent during the check in, she seemed overwhelmed by the paperwork, she was not friendly. the area was crowded with no space to rest or seat.

Liked rooms and beach.

Stayed in August 2023

A few things in the room were showing its age, like closet not easy to open, loose electrical outlet. The whole property could benefit from some painting and touching up

Incredibly attentive staff. Lush landscaping with a variety of tropical plants. Beautiful pool immersed in a green jungle. Nice bar and restaurant right on the beach

Stayed in August 2023

No in room coffee making facilities… but it wouldn’t put me off visits again 😉

Felt secure, clean, friendly staff. Great location

Stayed in August 2023

Pool Bathroom where not clean.

Perfect Location ! Good Food !

Stayed in August 2023

Lots of construction going on. No chairs or table to sit inside the room, although there were some on the deck.

Beautiful beach and in close proximity to restaurants and shops.

Stayed in August 2023

My daughter and I waited so for long for our room to be ready. When it was finally ready, the floor in the room wasn't clean. It was sandy with dead bug wings all over the floor. I ordered and paid for a massage but since I was sick, and dealing with flight issues, I could not receive my massage. I attempted to get a refund but they "couldn't refund my money". It has been 2 weeks later and I still have not received a refund.

I like that they had various activities. I wish there were more activities throughout the week. The staff are very helpful, thoughtful, and considerate. I was sick, they helped me, then later checked on me to make sure I was okay. I had some issues with my flight and the mam in concierge helped to make sure I arrived back home the day I was supposed to leave.

Stayed in August 2023

The on-site restaurant is very pricey

Great beach, nice pools and other amenities

Stayed in August 2023

the service, staff needs lots of training except for room attendants

food quality was good and location of hotel is excellent

Stayed in August 2023