Kneza Borne 2, Lower Town, 10000 Zagreb, Croatia
#46 of 91 hotels in Zagreb
Guests' ChoiceBased on 1778 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
8.6
Staff
8.9
Value for money
8.3
Free WiFi
9.0
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End of dialog contentReviewed: 14 November 2023
Puncy
United StatesNothing
Great location, excellent, supportive and personable staff, exceptional room, clean, beautiful, luxurious, and thoughtful.
Stayed in November 2023
Reviewed: 12 November 2023
Michelle
IrelandHighly recommend, beautiful hotel, friendly and welcoming staff. Room was fabulous, amazing facilities. Nice touch of cookies in the room to welcome visitors. Will definitely be back.
Stayed in November 2023
Reviewed: 10 November 2023
Snezhana
North MacedoniaThe room was spacious and very comfortable. Secured parking garage. Great location Great staff
Stayed in November 2023
Reviewed: 8 November 2023
Deepika
SingaporeGreat location, clean , well maintained
Stayed in November 2023
Reviewed: 6 November 2023
Miguel
VenezuelaExcellent breakfast buffet!!
Stayed in October 2023
Reviewed: 2 November 2023
Melinda
SloveniaLocation, breakfast, clean and spacious rooms. A nice pool and wellness. It's what you expect from a Sheraton.
Stayed in September 2023
Reviewed: 2 November 2023
Chris
Hong KongSome areas of the hotel looked a little rundown and looked out of place with the appearance of the hotel such as the room doors which should be replaced with new ones. The carpets in the corridors should be upgraded as well.
The breakfast and helpful staff.
Stayed in October 2023
Reviewed: 29 October 2023
Daniel
United KingdomWaited 20 minutes to check into my room when I arrived despite standing at the desk. The shower gel stuck to the shower wall fell off in the middle of the night and broke, and woke me up. The expensive food and drink was mixed up when bought to the table, and when all was paid for, there was extra on the tab that was not received.
Rooms and amenities were fantastic. Couldn't have asked for anything more from the room. Beautiful hotel.
Stayed in October 2023
Reviewed: 29 October 2023
Kweilen
MalaysiaHousekeeping should ensure amenities provided with the room are stocked up eg conditioner, water and coffee/tea . Often times, guests are back late from sightseeing and it’s too late to request or inconvenient to call and request for top-up.
Quiet and fairly close to city sights.
Stayed in October 2023
Reviewed: 28 October 2023
Lama
QatarBreakfast has limited variety for a five star hotel
Room
Stayed in October 2023
Reviewed: 27 October 2023
Marija
CroatiaNothing, all was good.
Walking distance into town, comfortable beds, good shower, free bottles of water, great pool and spa area, friendly staff. It helps that there’s loads of shops, bakery, pharmacy, a dominos, a cafe etc all around the hotel.
Stayed in October 2023
Reviewed: 27 October 2023
Gary
United KingdomPrice of drinks
Gym
Stayed in October 2023
Reviewed: 27 October 2023
Namalie
NetherlandsBellboy watched with disdain as we unloaded our luggage without helping and only then asked if we needed help almost reluctantly. Left a bad taste in the mouth with this kind of treatment.
Clean rooms, service desk staff were very friendly and polite
Stayed in October 2023
Reviewed: 27 October 2023
Mira
CanadaThe renovation status (was unprepared for that)
The new Italian restaurant is fantastic and our waiter at lunch was exceptional.
Stayed in October 2023
Reviewed: 26 October 2023
Loretta
Australianothing
very helpful staff. the room was massive and very comfortable. great coffee and baked goods for a quick breakfast option in the lobby bar in the morning if you do not like a buffet.
Stayed in October 2023
Reviewed: 24 October 2023
Sean
United KingdomThe bar in the evenings was closed early one night & they certainly don't want to accommodate anyone arriving late, or wanting to stay up for any length of time.
We ate well in the a-la-carte restaurant on the 1st night having arrived late from the airport. Although they were close to closing the kitchen, they stayed open & the food was excellent. Breakfasts are likewise, full of choice & excellent food.
Stayed in October 2023
Reviewed: 24 October 2023
Monica
QatarAll good
Comfortable
Stayed in October 2023
Reviewed: 23 October 2023
Olubukola
CroatiaGreat location, helpfully staff, spacious rooms and daily water replacements. Enjoyed my stay
Stayed in October 2023
Reviewed: 22 October 2023
Claudia
ItalyMy room was definitely a former smoking one, and you could sense it still
Staff was incredibly kind.
Stayed in October 2023
Reviewed: 18 October 2023
Maria
United StatesNothing I can think of.
WE had toget up at 3am and everyone was so helpful and friendly. They took good care of us with having a breakfast for us at that time.
Stayed in October 2023
Reviewed: 16 October 2023
Dzenan
Bosnia and HerzegovinaPrice for parking is extremly big, no worth. One day 10-15e, + hotel.
Everything. But parking...
Stayed in September 2023
Reviewed: 16 October 2023
Brenda
United StatesSmall bathroom with deep tub .. difficult to get in and out of. Smell of turpentine-like substance in lobby area was bad (understand it was part of renovation process)
Wonderful breakfast.
Stayed in October 2023
Reviewed: 15 October 2023
Marina
United KingdomBreakfast was optional
The staff are very helpful. Free Lovely well-being facilities for guests. All rooms have coffee and two bottles of water delivered each day Rooms are very clean.
Stayed in October 2023
Reviewed: 10 October 2023
Moira
New ZealandA very comfortable, traditional hotel with helpful, professional and friendly staff. Our room was very comfortable and we slept well. Breakfast was a very generous buffet with so many choices. The wait staff were very helpful and the service was managed very well in the lovely dining room. Elevators to all floors plus staff to help with luggage if required. The hotel is situated about 15 minutes walk from the city centre but it is a flat and easy walk.
Stayed in September 2023
Reviewed: 9 October 2023
Donna
United StatesNothing
Great location, excellent room. Comfy bed. Definitely high-end. Superb breakfast buffet
Stayed in October 2023
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