Not well maintained

great staff

Stayed in May 2024

beach cable car closed

We enjoyed all the facilities on offer. We look forward to when the beach cable car is re-opened.

Stayed in March 2024

The beds were horrible and trying up sell a bigger Villa when you double booked in the end they gave us a free upgrade if they had done that from the start we would have understood and really appreciated the upgrade

Stayed in March 2024

The lift down to the beach is broken and you have to catch a shuttle which is a bit annoying Hotel probably needs some refreshing

View beautiful/ rooms really nice and spacious

Stayed in March 2024

Getting a shuttle or buggy to get anywhere. Location was too isolated for our preference as there is nothing at all within walking distance. Breakfast was average

It was a nice room and pool area

Stayed in January 2024

Housekeeping didn’t replenish bathroom items such as toilet paper, kitchen surfaces weren’t wiped down. Location was quite a distance to shops restaurants and mini bar. Not pram friendly

Villa within a resort was convenient, breakfast was included we were able to select a meal from a set menu which had a good variety. Villa was good size with big living area and big bedrooms and filtered water tank in room was also good especially with a baby.

Stayed in November 2023

Stunning view, spacious and luxury villa

Stayed in October 2023

At the reservation, I was not sure if the villa would be able accommodate three persons, since the description indicated a two persons villa. So I paid for an extra bed. Upon arrival there was a sofa-bed in the living room, which would be more than enough to facilitate a 9 year old. I found the extra bed in front of the closet and the mirror and nearly blocking the way to the bathroom. I requested to remove the extra bed since it was redundant and made the space cramped. I probably misunderstood since in the description of the facilities did indicate a sofa bed. But my point is, if the villa can accommodate 4 persons (including the sofa bed) why upsell the extra bed and promote the villa as a two-persons accommodation. And even if a customer purchase an extra bed, it would be proof of good service to inform the client that it is not necessary. Another bad experience, is while ordering food at the beach restaurant, my son changed his mind and ordered something else. The initial ordering stayed. The waiter did repeat the order (so it is obviously still my mistake for not checking the right order), but he could have mentioned that 4 meals and the portions of the meals are to much for two and a half persons. At the breakfast we had the option to select a la carte breakfast besides the breakfast buffet. The first morning we already filled our appetite with the buffet breakfast since the order came longer than 15 minutes later. The same happened the second day while also bringing the wrong order for me. AIthough professionally set-up and very nice staff, I would appreciate a more human approach and less commercial approach.

The facilities are on a 5 stars-level as expected.

Stayed in September 2023

Food Expensive

Cleanliness Spacious Views Staff

Stayed in September 2023

expensive and monkeys were quiet scary

villa was amazing with view. once in the resort it was incredibly expensive. beach club was nice

Stayed in August 2023

- My booking was breakfast including, however we were surprise that we cannot use the buffet and we were limited to one order of breakfast each as the buffet is for members only which is quite weird and doesn’t make sense since my booking is including breakfast. - Received the villa with multiple spots on bed sheets and hair in floors, asked them to re-clean the room which they did but did not remove the hair or change the sheet even though we asked to do so specifically, had to request a 3rd cleaning and watch the guy to change the sheets and show him the collected hair in the floor to clean. - they have a beautiful beach, went there and was surprised that there is no sun-beds or chairs or any sort of appropriate way of enjoying the beach because we didn’t have a reservation, even though reception informed us that this beach is private and for hotel residents, plus there was quite a few sun-beds free, had to basically insist that those sun beds are free and we are hotel residents and want them, then they allowed us to use them.

Beautiful facilities and views, friendly staff, good overall stay a few bad things happened which will be mentioned, We visited for our honeymoon and they gifted us with a free upgrade to a three bedroom villa with a pool instead of a 1 bedroom villa with a pool which is quite appreciated.

Stayed in August 2023

Nothing

The resort is well laid out. Breakfast was fabulous. Great resort activities that you can pay to be involved in if you would like. Spa services were excellent. Staff were very accommodating, went above & beyond when I was unwell on one of the days.

Stayed in July 2023

Very expensive to eat in the resort. When they add on 21%Government tax and then 18% Service tax. A coffee cost us $7 AUD more than we pay in Australia

Great service, beach was beautiful. Breakfast was really good, heaps of options. View to die for A+

Stayed in August 2023

We had a smell of mould in our villa unfortunately.

Loved the pool, spa services, view, food, cocktails and staff.

Stayed in July 2023

limited menu options in the main restaurant. Too fancy for family

lovely spacious rooms, beautiful surroundings

Stayed in June 2023

the monkeys

the location

Stayed in May 2023

Kinda disappointing having 1 menu only as our breakfast as 'regular' guest while seeing other 'members' having buffet, back and forth passing our table. I wouldn't choose this resort, if I knew there would be a different treatment toward the guest. If they wanted to differentiate the guest, better they separated the venue as well.

The cottage was spacious and the beach scenery from the cliff was astonishing!

Stayed in April 2023

stayed 2 night did't change towel ,facility already old.

beautiful ocean view ! love it so much !

Stayed in April 2023

3 bedroom villa was spaceous with large living room area.

Great location above the cliff close to Melasti Beach.

Stayed in April 2023

check in and check out procedure could be improved. Our check in time was 3 but villa not ready until after 530 pm. For check out we asked bags to be picked up at 945 the night before. No one showed. Bags got picked up after I requested again 25 minutes late. Could use another buggy to transport people/luggage. Only have 4 seaters so if you are a party more than 3 you need to wait for a second buggy. Elevator to beach was broken so had to walk 350 steps ( or take a shuttle if tides were right) up and down the cliff.

Nice location, Comfortable villa, beautiful beach, service staff were friendly and nice.

Stayed in March 2023

Not a great deal to do in the area you cant walk to anything from here, main pool was a little underwhelming, and food and drinks at the resort were very expensive

The view and ambience of the resort is great. Stayed in a 4 bedroom villa which was very nice (ideal for families with older kids - 4th bedroom was separate access from downstairs which wouldn't work for people with small kids) nice pool within villa. Staff friendly. Good location if you just want to stay in the resort. The list to the beach was broken during our stay they did offer a shuttle down

Stayed in January 2023

the cliff lift down to the beach is amazing and the restaurant has the best view ever

Stayed in November 2022

slippery pathways around the resort. lack of handrails.

our Villa and the gardens

Stayed in December 2022

The room service food was delicious but the breakfast ala carte food was clearly downgraded although they claimed that it was from the same kitchen. Villa was beautiful though we had a glitch of blackout in the main bedroom but the engineers were fast to respond and fix it.

The villa was luxurious, the facilities was good, the beach was beautiful.

Stayed in December 2022