1 Merchants Quay , Waterford, Ireland
#11 of 13 hotels in Waterford
Guests' ChoiceBased on 1657 hotel reviews
7.0Cleanliness
7.8
Comfort
7.8
Location
8.5
Facilities
7.3
Staff
8.3
Value for money
7.3
Free WiFi
7.8
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End of dialog contentReviewed: 22 February 2023
Mandy
Irelandcouldn’t fill bath tub to enjoy a soak water would not stay in the bath
staff were very friendly didn get the girls name at reception but wil make sure I do next visit she was extremely friendly and as for the manager Paul he was a gentleman friendly chatty and also a bit of a character
Stayed in February 2023
Reviewed: 21 February 2023
Deadman
United KingdomThe pillows were too hard.
It's a very nice hotel.
Stayed in February 2023
Reviewed: 16 February 2023
Nichola
IrelandThe dinner wasn't the best however the value was very good, to be fair I always rather a fillet steak to a sirloin and mashed potato rather than chips but there wasn't that option.
It was really good value, breakfast was amazing and bar at night had a lively atmosphere
Stayed in February 2023
Reviewed: 13 February 2023
Cian
IrelandThere was a smell when I first arrived at my room. The floor in my room was uneven.
The bed was nice and the WiFi was decent
Stayed in February 2023
Reviewed: 10 February 2023
Fiona
United Kingdombar food was average
the location was good
Stayed in February 2023
Reviewed: 7 February 2023
Doyle
IrelandThe Double bed wasn't the most comfortable in the world
The Bar and the games room for the kids plus the swimming pool
Stayed in February 2023
Reviewed: 3 February 2023
Seamus
IrelandHotel amenities were great and value for money. All staff are excellent. We have in the bar and that was brilliant.
Stayed in January 2023
Reviewed: 24 January 2023
Rachel
United Kingdomthe location of the car park being far from the hotel
the staff were so friendly
Stayed in December 2022
Reviewed: 6 January 2023
Wendyldub
IrelandThe bed wasn’t great but I’m hard to please when it comes to bed my mam didn’t complain about her bed
Staff very nice, food in the bar was lovely ate both bites in the bar.
Stayed in January 2023
Reviewed: 3 January 2023
Stephen
IrelandCar parking facility
Family and children friendly.
Stayed in January 2023
Reviewed: 31 December 2022
Ann
IrelandI didn't like that there were no net curtains on the windows, and I couldn't use amazon stick on the TV as the TV was so tight against the wall
Stayed in December 2022
Reviewed: 31 December 2022
Nicola
IrelandBreakfast wasn't great but did the job.
Loved the spa, had a beautiful treatment with meena, never been so relaxed. Loved the hotel bar games room for kids and food was nice.
Stayed in December 2022
Reviewed: 31 December 2022
Joe
IrelandThe service level in the bar was really slow even when it was quiet. More experienced staff would help
Location was great. The breakfast was really good also
Stayed in December 2022
Reviewed: 3 December 2022
Robbie
IrelandTV in room wasn't working
Stayed in December 2022
Reviewed: 1 December 2022
Des
IrelandRoom.was a bit too warm and couldnt turn down . Showers weren't very warm
Hotel very clean & tidy. Rooms very cosy. Breakfast good
Stayed in November 2022
Reviewed: 7 November 2022
Marion
Irelandbreakfast area could have been cleaner
location, value, staff
Stayed in November 2022
Reviewed: 2 November 2022
John
IrelandCorridors were a little drab dark and dreary butbotherwise my stay was pleasant
Room was comfortable location very good I only stayed one night but it was good value
Stayed in November 2022
Reviewed: 2 November 2022
Paul
Irelandshower didn’t work correctly way too hot and couldn’t turn the temperature down no matter which way I turned the knob
staff friendly and location good
Stayed in October 2022
Reviewed: 31 October 2022
Tetiana
Ukrainenot clean enough no regular sockets next to bed hard to understand on breakfast where to get toasts and croissants
two windows,location, a lot of leisure options
Stayed in October 2022
Reviewed: 28 October 2022
Martin
Irelandfire alarm going off
spacious room
Stayed in October 2022
Reviewed: 10 October 2022
Martin
IrelandThe corridors are a little dated The car park is a separate building So a walk with suitcases but understandable in the central location
Excellent breakfast
Stayed in October 2022
Reviewed: 9 October 2022
Emma
IrelandI forgot a ring and a bracelet and I knew I did I rang straight away when I realised I left them on the bed before we checked out and I was told I’d get a call back which I didn’t I had to ring multiple times and I was told they’d contact housekeeping as they were outsourced contractors I rang 5/6 times over 2 weeks after and was told they didn’t find anything. it was handled terribly- I didn’t “lose” anything I accidentally left them behind! They weren’t valuable money wise but had extreme sentimental value and they were basically taken by housekeeping and that was that no apologies no nothing!
Stayed in September 2022
Reviewed: 8 October 2022
Julia
GermanyDinner was incredible
Stayed in October 2022
Reviewed: 30 September 2022
Amanda
CanadaRoom--outdated but well-maintained. The bathroom was very nice. Dinner--the hotel offered an excellent dinner deal at a discounted price that exceeded all expectations. Staff--friendly, helpful, and professional.
Stayed in September 2022
Reviewed: 19 September 2022
Sandra
IrelandThe rooms decor were very outdated and very dull. Badly lit and chipped pain work. Corridors to rooms were dark & dull.
Great location and lovely Spa.
Stayed in August 2022
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