Beautiful old building with plenty of character. Very friendly staff. Great food. Excellent facilities. Great location.

Stayed in April 2024

Wasn’t great value for money! €300 almost and no breakfast included! Furniture in room worn n some dust n dirt in places!

Location perfect

Stayed in March 2024

All was lovely very nice clean hotel

Stayed in March 2024

Very poor selection of TV channels. It was only saorview and you only had about 6 channels to choose from as 2 of them didn't work . The TV wasn't even able to let me cast my phone to watch other things and it didn't have any option to watch Netflix or any other streaming service . The rest of the hotel is so exceptional this does let it down a bit

The location was perfect only a few mins walk from the town , right across from bus station /train station. The hotel itself was beautiful. I loved the small touches like the beautiful blinds in the bathroom ,the bed was super comfy, the different firmness of the pillows , the bath was really deep , having a separate shower ,the pool was beautiful, the tunnel down to the pool , the spa treatments for exceptional.

Stayed in March 2024

Super location. So close to the train station. The hotel itself was fantastic and the food was superb

Stayed in March 2024

Only disappointment bar menu could be better food wasn’t up to all other standards

First class Full Irish was lovely and fresh

Stayed in March 2024

The noise level from the room next door talking out loud and television on most of the night

Staff and Food

Stayed in February 2024

For the price I thought we would get dressing gowns and slippers in our room

It was homely very clean and very quiet during the night and so comfortable. The bed was amazing and the room temperature was perfect

Stayed in February 2024

Great friendly staff, especially Sean the doorman.

Stayed in February 2024

The pool is a bit small

The staff were fab

Stayed in January 2024

Just way too expensive for the basics.

Fabulous hotel.

Stayed in January 2024

Not one complaint

The Staff were amazing Especially Evelyn the staff Relations Manager. But every member of Staff we met were fantastic. The suite wd received as we were chosen star guests was just spectacular from.stqrt to finish. We didn't want to leave

Stayed in January 2024

Price didn’t include breakfast which was very disappointing, as stay wasn’t cheap.

Hotel was fabulous & very good location as we were travelling by train it suited us.

Stayed in December 2023

The staff were so welcoming and friendly. We were looked after so well from the minute we entered the hotel.

Stayed in December 2023

Excellent

Stayed in December 2023

Stayed overnight for a wedding top class

Stayed in December 2023

A working thermostat in the room.

When the heating in my room went off completely on a very cold night an electric heater was provided on request in the middle of the night. When my electronic keys did not work their uncharged state was confirmed by friendly staff and replaced by reception. The man on the door showed me a particular part of the hotel that I wished to see for reasons of historical research.

Stayed in November 2023

The staff

Stayed in December 2023

NA

the upgrade room to garden view was a fabulous bonus thank you

Stayed in November 2023

The Great Southern Hotel is a beautiful hotel with amazing staff and delicious food, it's a touch of luxury. We were upgraded to a suite and it was just out of this world, would highly recommend this hotel.

Stayed in November 2023

Breakfast service was very poor. Our coffee/ toast order was forgotten by the waitress and the hot breakfast was tepid/ cold. Overall, it was not value for money. If I stayed again I would have breakfast elsewhere. There are some lovely hotels in Killarney that serve walk in breakfasts. When leaving the dining area there was a long queue of people waiting to be seated and they looked very frustrated. Breakfast was not included in our room rate but we gave our room number on entry. The staff was immediately unwelcoming about this and very keen to ensure we paid prior to leaving the dining area. Even though we were staying at the hotel, and had already paid the room rate and dinner the evening before - at a total spend of over 300 euro - the staff implied we would leave without paying which was insulting and unnecessary. The hotel already had all our details. In the end, they rushed over with a bill to the table, I had to go back to the room about a ten minute walk away, get my purse and pay before leaving the dining area. I have worked in many hotels including the Hayfield, a sister to the GSH and would suggest that the breakfast dining staff need further training. Where breakfast is not included in the room rate, GSH should adopt the very commonplace protocol that guests may pay at reception on check out.

Lovely atmosphere, beautifully decorated for this time of year, with Christmas tress and fairy lights. The hotel is walking distance to the town and a great option for Killarney. The lobby is stunning and the price point is very good for a hotel like this.

Stayed in November 2023

Nothing ….it was great

Beautiful property and gorgeous ambience around

Stayed in November 2023

Nothing really.

Location, history, dining, style and the overall image.

Stayed in October 2023

No central air so it did get a bit stuffy / warm at night for sleeping

The location of the hotel is ideal. Close to shopping, dinning and transit. There were also great amenities in the hotel with gym and spa as well as many areas to meet up and visit

Stayed in October 2023