The service was great, the food especially the breakfast was awesome and the staff very efficient and courteous. The location is also good,adjacent to a big mall.

Stayed in April 2024

My first room was dirty, no towels, not clean, one night In a suite, second night back in a n other room, not that what I expected on a business trip.

Good food very friendly staff.

Stayed in April 2024

The quality of the room slipper can be improved. It tore easily. Shoe shine - Instead of paper shine, the sponge type is easier to use or a shoe brush machine by the lift lobby will be useful There are many Asian guests, so please consider Asian/Japanese breakfast

Room cleanliness.

Stayed in March 2024

Soemtimes the housekeeping forgot to replace the coffee mugs and also provide water bottle refills. However, these were adressed quickly when pointed out.

The location is marvellous. We had business with the SIMS hospital and the hotel is right behind it. Plus the Vijaya forum mall is also just outside it. Hence wonderful location. The food service, along with the choices available have been significantly improved compared to the last time I visited in 2022. In short, very satisfied this time.

Stayed in March 2024

all ok

breakfast is good

Stayed in February 2024

Noise was very loud and maybe room can be more clean

The stay was very great and roshini was very helpful like everytime and offered is dinner and made our stay comfortable ...

Stayed in February 2024

a little noisy because of wedding receptions and other large social gatherings - and that the ongoing renovation work is disturbing afternoon sleeping

Excellent restaurants and spacious compound of the hotel well connected to the metro station to a large shopping mall and to an excellent hospital

Stayed in February 2024

Neat and friendly staff

Stayed in February 2024

The staff was friendly and food was good. The location was close to Vijaya Nexus Mall and Metro station so getting around was easy.

Stayed in January 2024

Providing more coffee sachets in the room .

Very good staff and especially Rossini in front office . She gave very good service to us at check in and also through out the stay .

Stayed in January 2024

Lots of noises some work going on and I was told will be the same for 3 months

The rooms are ok

Stayed in January 2024

Cleaniness

Stayed in January 2024

Check in and out need to be more smoother

Good quality reception and good food . Need to mention that room cleaning lady Shanti did a good job of keeping our room clean

Stayed in December 2023

Kitchen/ catering staff are slack. Needed to wait for 15mins to place an order for 2 cups of horlicks. Needed to wait another 30mins and had to walk upto the kitchen to complain. Then the drink was provided after a further 5 minutes delay. I couldn't enjoy the drink as I had to rush to the airport. Food is cold, despite the warm weather. Even reheating request is not serviced.

Staff services have improved 10 fold since my last visit (+ complaints)

Stayed in November 2023

This review has been hidden because it doesn't meet our guidelines.

Room tariff is not matching the facilities

I did not take it

Stayed in December 2023

Good service and good breakfast.

Stayed in November 2023

Check out time was indicated 12pm. so I used the room till the time. At 11:30am they called up. As I busy getting packing, I could not answer the call. Then they actually came to my room nocking on the door and asking what time I intend to check out. I know it is hard to make guests "hurry" to check out but I felt uncomfortable being hurried up and being made sure I check out on time.

The location. Close to the metro station, shopping mall, and Japanese restaurant adjacent to this hotel. Facilities. Not only having enough facilities but also their detailed maintanance. I have stayed many hotels in Chennai from 1 star to 5 star hotels. According to the number of facilities usually the criteria of hotel stars are categorised but maintanance for cleaness, staff at the gym, swiming pool, spa etc are really telling how hard they manage hotel and cleary be seen through all reviews.

Stayed in November 2023

The Rooms Allocated was far end and there was construction going on in the nearby rooms with lots of drilling noises. IN spite of putting a sign for Housekeeping to clean the room, it was not done until late evening, when i had to personally inform the Housekeeping staff to do so. Their Job was pretty professional. May be less staff in the Housekeeping department. The TV remote always goes in a different mode. Everytime to use the TV you have change the HDI channel and find the channels necessary.

Breakfast was Decent, however the quality of the spread was not great and the set up was not professionally managed. Half the eatable items were empty and was not replaced. The Staff are very helpful and courteous. I had requested their assistance which was duly supported by the team. Very Busy Hotel with lots of functions and meetings, hence the sense that it always full.

Stayed in November 2023

More protein options could have been added for vegetarians. The sheets in the room were clean but had a damp smell.

There was a good spread.

Stayed in November 2023

Staff coming to check whether I a stranger while sitting in the lobby. No big hotels around the world do that generally !!

Pls keep pair of slippers, iron in the room.

Stayed in October 2023

Good.clean hotel

Stayed in October 2023

Reception staff are not trained to take care of customers. Every time we check in they need all the ID documents . I stayed in the same property a week ago and they should be able to track my ID . I also uploaded the ID documents a day before i reached hotel still they said some system error and made me wait during check in. Similar way check out also takes lot of time at the front reception.

Food quality and friendliness at the restaurant

Stayed in October 2023

Bathroom need to be improved

The bathroom need some renovation. The glass is only half and when we take shower, the other side is all wet and no meaning of dry bathroom. It’s very inconvenient and also very dangerous for elderly, because it’s very hot.

Stayed in September 2023