Size of the rooms and totally small infrastructure with a setup that is made to look like an international setup

I like the dining and bar , rest rooms and all are too small , it is really not of international standards, only purpose is that US embassy is nearby

Stayed in May 2024

Bill not given even after checkout

Location

Stayed in May 2024

Bed not comfortable. Very uncomfortable and unlikely soft. We got back and neck pain

Location

Stayed in April 2024

1) no bigger rooms 2) room rates are too expensive compare to nearby hotels 3) if you are charging money then you need to provide facilities and features as well

the rooms rates are quite expensive and your food is extremely expensive, same type of hotel in the same area provides better facilities and bigger rooms.

Stayed in April 2024

Toilet couldn’t flush

Location

Stayed in April 2024

Service very slow

Food and location

Stayed in April 2024

The south indian Breakfast quality was below par ......... the chef needs a lot of training The health faucet in room 728 was leaking, onto the floor around the commode, and there is no drain. The health faucet itself was filthy Towel dropped on the floor was set up for reuse!!

Service and cleanliness

Stayed in March 2024

Bath very small didn't match with hotel standards.

Stayed in March 2024

Bath towel not good no tissue paper available for the next day expensive beverage tea Rs 204 but not good

Prime location supportive staff

Stayed in March 2024

The amount was debited before I reached. Booking.com informed that it will be done after reaching the property. They were not giving proper answer for this

Service inside the restaurant was good

Stayed in February 2024

Nothing

It was very good

Stayed in March 2024

The sound coming in room the construction voice

The ambience and food

Stayed in March 2024

Room space and bathroom

Nil

Stayed in February 2024

Some frontline staff are prompt and helpful ; whereas some are not responding and made my check in process cumbersome

Food spread & quality - Good Room - clean Dinner - all okay - must include local food items more

Stayed in February 2024

The breakfast buffet service staff looked like newbies and could have done better in taking orders and taking care of guests

Ease of access as it’s centrally located

Stayed in February 2024

Mattress would sink in too much and was uncomfortable. Bathroom size was too small.

Location near the US consulate. Staff was courteous.

Stayed in February 2024

My room was a little tired and needed some maintenance, especially in the bathroom area.

Very attentive staff and excellent quality food at the restaurant.

Stayed in February 2024

This review has been hidden because it doesn't meet our guidelines.

NA

Well maintained with good breakfast

Stayed in February 2024

Without arriving our guest payment has been deducted from my account (of course i given my card details but its for guaranty purpose right, and you can claim the amount if guest not check inn at hotel) , and i when i called to IBIS Chennai - one lady responded very worst way, very badly spoken. Even i told very clearly guest coming from Thailand and already i given intimation that check-in time will be ay mid night. For safety reasons i given my c card no, incase if my guest not reporting of course you can debit the amount but this debit was really very worst activity. She said i follow simply booking .com instruction, if you want you talk to booking.com - with very rough words. This kind of behavior will effect booking.com web. you have to take some kind of actions. I done many times booking.com and reached hotel at late night never faced such issues, This is the 1st time i was faced this kind of issues. Sunday i called to IBIS landline phone at evening 6.40 to 6.50 near time.

Location, neat and clean

Stayed in January 2024

Bad drainage smell at the showers. Air conditioning wasn’t user friendly

Proximity to landmarks

Stayed in January 2024

Size of the bathroom

Location

Stayed in January 2024

Housekeeping - Only issue, albeit a minor one, was the consistency of restocking bathroom items - soap, lotion, etc.. It was done inconsistently (I.e., done some times but not others). The rooms were small for my liking. I would have liked more space to move around. The common areas did not offer much opportunity to hang out. The restaurant was the only place to sit with a guest. The gym was missing towels and the water in the cooler had run out. I told the front desk and they re-stocked it but it appears to not be part of the housekeeping checklist. The biggest issue is with the hotel access from Mount Road. Some days we were required to go around the building, and on other days we could come directly into the complex. The access was the low point of the experience of our stay at Ibis.

The breakfast was very nice. There was a good diversity of options and the staff were attentive and helpful. I loved the healthier options - sprouted beans, fresh cut fruit, varieties of yogurt, etc. The staff were also helpful with delivering food to the room, and adjusting items to suit our needs. Housekeeping was mostly good. The quality of making the beds and handling towels was excellent! It definitely made our stay very pleasant. The facilities were well maintained. I loved that there were no mosquitoes in the hotel even though Chennai was teeming with them at most locations. The gym was a very nice amenity to have. It helped make our stay much more productive and pleasant. The machines and free-weight collection was limited but well maintained and adequate to build our own routines. There were paper towels and sanitizer available for cleaning after a workout.

Stayed in December 2023

Reception area

Location

Stayed in January 2024