It was very cold and air- conditioner did not have enough power to make the room warm. Thou we were traveling in winter, in summer season it would not be a problem.

The hotel is situated in the good location. The room service was fantastic and was there any time we needed. The room was clean, there were all the necessities. The owner offers a rickshaw tours and airport pick up for a reasonable price. The food was great (veg).

Stayed in December 2023

- noisy prayer sessions early in the morning

+ very friendly and very helpful staff + breakfast was available very early + hot water and AC + everything is clean and well maintained

Stayed in July 2023

It is not central, but the benefit is that it is quiet and away from very touristy areas.

A nice, family run hotel with very hospitable and helpful staff. They helped organise my stay as I had no plans whey I arrived. Rooms were also comfortable with electric blanket and heater provided. I enjoyed my time and would definitely return.

Stayed in February 2023

no heater (only electric blanket) far from the city Center.

Hubble and helping staff. clean and beautiful property. delicious in house buffet (separate charges). electric kettle in the room. hot water availability. booked my sightseeing by arranging the driver and booking the shikara.

Stayed in January 2023

Property

Stayed in October 2022

I was traveling with my parents and had an early morning flight to Srinagar. Had requested an early check-in and got one. That was quite comforting. they were quite supportive and approachable

Stayed in August 2022

None...

Property has been managed very well, Aijaz is very kind , we were able to manage and plan the entire route from him. Rooms are quite clean, food quality was very good , if you provide little more variety it will be great.

Stayed in July 2022

Expected some more items in breakfast , otherwise its ok

Mr.Ajaz and Team arranged all facilities of site seeing , they prepared an itinery and arranged vehicles on time. They are cooperative and very friendly . Mr.Ajaz is a good tour guide who can suggest you best circuits and use maximum benefit of your stay in Srinagar. He suggested us to visit Sinthan top which was an unforgettable ride and beautiful location. They also briefed about other locations before our visist, gave confidence and care, good driver, etc.

Stayed in June 2022

Food was not tasty. We had dinner and breakfast both lacked any quality of taste. Tea was good

Staff was very good. Owner and Nazir are both very cooperative

Stayed in May 2022

maybe the location

the staff helped my parents with heater and other facility and were very kind to them. thank you

Stayed in January 2022

I wish rooms were slightly more bigger.

Rooms were small but they were cosy and comfortable.

Stayed in December 2021

Not near to visiting places like, Dal lake, Gulmar, Sonmarg etc.

Location was good as far as Airport is a concern.

Stayed in December 2021

We stayed here for 3 nights and the overall experience was great. The room, the food & the hospitality were all good. The owners, Eijaz & Shafi, were approachable and really helpful.

Stayed in December 2021

Hospitality and courteous hosts

Stayed in November 2021

Very hospitable and accomodative hosts.. Thanks to Mr. Aijaz for helping us throughout and making our stay at Srinagar memorable!!

Stayed in September 2021

No lift but it was OK.

The host were very accommodating. Helpful and gave good tips to our trip. Very friendly. Enjoyed the heated beds and hot water.

Stayed in December 2022

nothing

Even though the outside road of the hotel looks run down, the hospitality beats it all. Room has heated facilities, bathroom has water heater for shower n wash basin. clean. bed has heater for comfortable sleep. Meals r like home made. not too much variety but good comfort food. the manage to keep it warm for us. they also call us to say when meal time is ready. Good staffs n owner. Basic necessities met for the price of the hotel.

Stayed in December 2022

NA

Aijaz was very helpful and supportive. Overall good property.

Stayed in November 2022

We did not get to stay. The owner chose to give away the property even after the confirmation. We reached there and then we did not have a place to stay.

Nothing

Stayed in June 2022

Room size very small

Service

Stayed in June 2022

Very recommended. Aijaz can arrange all your sightseeing which in Srinagar.

Stayed in April 2022

Perfect place to stay in Srinagar. Aijaz arranged airport transport and all sightseeing in Srinagar. Enjoyed very much my staying there. Very good breakfast and Dinner. Very recommended place to stay.

Stayed in April 2022

Nothing was there to be unlike.

It was the last moment plan, so I had chosen The Shelter Heritage A Boutique Hotel for our 3-night stay. I was very happy with the facilities they provided to us. The room & bathroom both were neat and clean. Hot water is always available. The nights used to be a bit cold so that was taken care of with room heaters and power blanketed beds. We would always take dinner and breakfast at The Shelter Heritage and the same was amazingly very tasty and sumptuous. Ahzaj Bhai is an amazing host with a great sense of hospitality and immense knowledge about Kashmir, its culture, traditions, and its historical background. He guided us not only from the airport to his hotel but also helped me to choose the right itinerary for the days almost whole through my trip. We really feel pleased and believe we are lucky to have chosen this property and of course, it was the BEST VALUE for money.

Stayed in February 2022

location is a little off

staff is good , room is comfortable and big, clean

Stayed in February 2022