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Reviews of The Claridges New Delhi 5 stars

12 Dr APJ Abdul Kalam Road, New Delhi - 110011 , 110011 New Delhi, India

#178 of 1,293 hotels in New Delhi

Guests' Choice

Review score

Based on 983 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    9.1

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 28 April 2024

    9.0
    Great start to our stay in India! Not too far from airport and staff were super friendly and attentive.
    • Leisure trip
    • People with friends
    • Heritage Balcony Room
    • Stayed 2 nights
    • Submitted via mobile

    Drink prices very $$$

    Beautiful hotel. Thai restaurant a must. Staff are very friendly and very accommodating.

    Stayed in March 2024

  • Reviewed: 26 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Heritage Room
    • Stayed 1 night
    • Submitted via mobile

    I booked a Heritage Room and whilst a good size, was very tired, needs a refresh

    Excellent gym and breakfast.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    A nice hotel, food & drink rather over-priced.
    • Leisure trip
    • Couple
    • Heritage Room
    • Stayed 2 nights

    Food & drink rather expensive eg about £20 for breakfast for 1 person once taxes included. It was a very nice breakfast....but pricey!! We were a bit unhappy that 2 small children were allowed to race around the restaurant, playing chase, while we were having an evening meal (at a middle table). Their parents (who were not even eating in the restaurant) allowed them to do this 3 times over a 30 minute period & staff did not try to stop them hntil i complained (the waiter seemed to think it was funny!) I would not expect this to be allowed to happen in a hotel / restaurant of this calibre and reputation where guests want to relax and enjoy their evening meal.

    A lovely hotel, nicely furnished, very comfortable, great food, lovely swimming pool. Location was good, only a short tuk-tuk or taxi ride to Connaught Place for bars & restaurants INR200 in tuk-tuk, a bit more in taxi. Next door to Gandhi Smriti museum.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    7.0
    A good place to stay at a reasonable cost.
    • Leisure trip
    • People with friends
    • Boutique Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant staff were incredibly slow.

    Beautiful decor and comfy room. Staff on reception very efficient and friendly.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    8.0
    Excellent service
    • Leisure trip
    • Group
    • Boutique Room
    • Stayed 1 night
    • Submitted via mobile

    Location, service is excellent, food

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Heritage Room
    • Stayed 1 night

    The property is a jewel

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Heritage Balcony Room
    • Stayed 3 nights
    • Submitted via mobile

    The pool was closed for a private party on Holi festival which was very disappointing as as the staff pointed out, everything is closed and there’s not a lot to do in the city and it’s also not safe for tourists on the day. We were not happy at paying full price for a room and basically having the facilities rented out to non guests so we couldn’t use them. We should have been told about this so I could make alternative arrangements and at least offered a discount.

    Really good location, walking distance to lodhi gardens and not far in a car to the main sites. The hotel also has an excellent concierge service which was really helpful for getting around the city. We were picked up from the airport by a driver called Amit and also did a day tour of the city with a guide and driver called Surender. They were both excellent, safe drivers, knew their way around and spoke good English and really made the trip more enjoyable

    Stayed in March 2024

  • Reviewed: 4 April 2024

    9.0
    Wonderful old-world hotel in New Delhi.
    • Leisure trip
    • Family with young children
    • Heritage Balcony Room
    • Stayed 3 nights
    • Submitted via mobile

    Unfortunately one dinner reservation and our airport departure car booking, both done through the front desk, got lost in the system!! A little embarrassing and frustrating but both were overcome.

    A great 5-star hotel where service is top priority. Lovely surrounds and close to tourist sights. The food at the hotel was very enjoyable also. While the heritage room was a little small, it was well provisioned. We would definitely stay again.

    Stayed in March 2024

  • Reviewed: 2 April 2024

    7.0
    Very beautiful building but it could be better menaged
    • Leisure trip
    • Family with young children
    • Heritage Terrace Room
    • Stayed 3 nights

    I didn't appreciate the hotel reception: a too long waiting to have the room, nothing to drink offered in the meanwhile, the extra bed booked not ready on arrival. I was very upset that during Sunday 24th March the pool was unusable all day long "because of a private party" and the indoor pool was closed too "because it was Holi day"! I complained at the reception desk that I was supposed to be informed at the moment of our booking or at least some days prior our arrival, I paid for these services and I didn't get any previous information neither a discount!

    Breakfast: excellent, the best I experienced in India, as quality and service Room: very big and comfortable, bathroom a little bit old The restaurants are excellent, very elegant and with good service and menu The inside is wonderful, rich in fresh flowers, cared for in detail The location is very good

    Stayed in March 2024

  • Reviewed: 29 March 2024

    9.0
    We had a nice to stay and will recommend to anyone staying in New Delhi
    • Leisure trip
    • Couple
    • Boutique Room
    • Stayed 2 nights
    • Submitted via mobile

    The meal at Daub restaurant. Found the thali was heavy, 3 dishes were similar flavour and texture. Not the quality we expected

    The staff, from airport transfer, checkin and Pickwicks restaurant, poolside breakfast etc. the food at Pickwicks was exceptional and so was the service.

    Stayed in March 2024

  • Reviewed: 28 March 2024

    7.0
    Perfect to recuperate after long flight to India
    • Leisure trip
    • Family with young children
    • Heritage Terrace Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool was closed for a wedding, fake grass lawn

    The staff, Pickwicks restaurant, breakfast, outdoor pool, bath

    Stayed in March 2024

  • Reviewed: 21 March 2024

    9.0
    I am a regular visitor and I will continue to come to Claridges. It is a respite from work- even whe
    • Business trip
    • Couple
    • Heritage Room
    • Stayed 1 night

    The hotel was crowded with wedding receptions but the staff managed all the activity expertly. I like the swimming pool and the restaurants, especially the Seville with outdoor dining and Mediterranean food.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    8.0
    An oasis of calm in elegant surroundings.
    • Leisure trip
    • Solo traveller
    • Heritage Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is a bit isolated from outside eating options especially for solo travelers but various eating options in the hotel.

    An elegant hotel with an old world charm and attention to detail. Friendly helpful staff. Amazingly comfortable bed. Excellent buffet breakfast.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    9.0
    Superb
    • Business trip
    • Couple
    • Boutique Room
    • Stayed 1 night
    • Submitted via mobile

    Fixed rates year round

    Great location,how ever I was charge so much due to short time reservations and rates in India always fluctuates

    Stayed in March 2024

  • Reviewed: 10 March 2024

    9.0
    Great hotel, highly recommend
    • Leisure trip
    • Group
    • Heritage Pool View Room
    • Stayed 3 nights
    • Submitted via mobile

    Noise.

    Location was great. Staff very friendly and helpful. Food was excellent. Rooms were clean and comfortable.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    9.0
    A luxurious welcome to India
    • Leisure trip
    • Couple
    • Heritage Room
    • Stayed 1 night

    Evening meal was a little disappointing. Confusion when taking the order meant that our two main choices did not arrive together and the sauces were intense, but lacked depth of flavour.

    Hotel decor was very smart, stylish and felt quite luxurious. Staff were first class. Special thanks to Mr Manish who looked after us when we arrived before our room was ready, and arranged an excellent guide (Lalit Regar) and hotel car for us for the afternoon.

    Stayed in February 2024

  • Reviewed: 28 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Heritage Room
    • Stayed 3 nights
    • Submitted via mobile

    Bathroom was very dated.

    Location and breakfast

    Stayed in February 2024

  • Reviewed: 10 February 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Cabana Executive Suite
    • Stayed 3 nights
    • Submitted via mobile

    The evening meals were a bit disappointing

    The breakfast was amazing. We used the hotel driver and car - he was excellent and extremely calm in chaotic traffic conditions The bedroom was beautiful and very comfortable

    Stayed in January 2024

  • Reviewed: 6 February 2024

    9.0
    Good quality hotel in a decent location in New Delhi.
    • Leisure trip
    • Couple
    • Heritage Terrace Room
    • Stayed 1 night
    • Submitted via mobile

    A pool of water looking from ceiling and a sodden towel directly outside our room door, wth??

    Breakfast room and kitchen be great breakfast options. Great coffee too! Pool and steam room were pleasant too?

    Stayed in February 2024

  • Reviewed: 4 February 2024

    9.0
    Two night stay in luxury
    • Leisure trip
    • Couple
    • Heritage Room
    • Stayed 2 nights
    • Submitted via mobile

    A touch on the pricey side for food and drink by Delhi standards, but it wouldn’t put me off staying again

    Beautifully appointed throughout Stunning room Fantastic staff- especially Surender - top chap

    Stayed in January 2024

  • Reviewed: 3 February 2024

    8.0
    An elegant, comfortable hotel with exceptional staff in a perfect location.
    • Leisure trip
    • Solo traveller
    • Heritage Room
    • Stayed 1 night
    • Submitted via mobile

    The room I booked was a Heritage room. I was disappointed to find that this room had no windows. Staff advised that not all Heritage rooms have windows. However this was never communicated to me. This is something I would not have chosen had I known in advance.

    A beautiful hotel in a great location. Staff were attentive, friendly and helpful. Great dining options. Excellent buffet breakfast. Wonderful pool area.

    Stayed in February 2024

  • Reviewed: 30 January 2024

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Cabana Room
    • Stayed 1 night
    • Submitted via mobile

    Luxurious. Large, very comfortable rooms. Staff were extremely friendly and helpful.

    Stayed in January 2024

  • Reviewed: 14 January 2024

    7.0
    comfortable and pleasant.
    • Leisure trip
    • Couple
    • Heritage Balcony Room
    • Stayed 2 nights

    Room needs updating to bring it up to standard and on par with the the other rooms.

    Good breakfast. good options, good choice.

    Stayed in January 2024

  • Reviewed: 11 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Boutique Room
    • Stayed 1 night
    • Submitted via mobile

    Room is small

    Nice location very good hotel

    Stayed in December 2023

Showing 1 – 25

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