More activities needed, as at night the place becomes very quiet. The bar was a bit out of place as need the bar near the main area and a full stocked Bar! The sea food specialty restaurant wasn't great, can do with a bigger choice!

The Dinner, Breakfast, and Lunch was highly commendable ! Good food and the staff very friendly. The Hotel rooms were very clean and well furnished. The staff all round always willing to help with a smile. Well done and keep it up!

Stayed in February 2024

Lots of wild life , mosquitoes and gekos in the rooms . The gaps under the doors and bathrooms could be sealed but was not .

Buffet spread was good

Stayed in December 2023

The pool needs renovation. A five star property pool should be way better.

The staff were very welcoming. We all loved their hospitality, professionalism and courteous nature. The breakfast buffet, and dinner buffet were amazing. Upon coming to know that we were celebrating my mother's birthday, they graciously offered a cake which we accepted. The dal makhni and mutton railway in the dinner buffet were top class.

Stayed in August 2023

The refrigerator in the room never worked during our stay, this resulted in us having to keep our insulin injections in the kitchen refrigerator. Please do get the refrigerator replaced. The dining area staff did help us with our insulin injection.

The staff were excellent, food was exceptional and the room was good.

Stayed in August 2023

Friendly staff, great location and beautiful property. It is undergoing renovation which should make it better in the days to come

Stayed in August 2023

The tv is too small.

Atmosphere. Restaurant.

Stayed in July 2023

friendly staff - very polite

Stayed in May 2023

The Laguna Bass restaurant was spoilt by lack of ambiance and a very noisy extractor and should be rethought. The Bar is too big and not very cosy (bright lights and TV). unfortunately the Maya Spa wasn’t able to offer the Western treatments offered but Dr Alvin and his Team were very helpful trying to sort something out.

Beautifully situated on a Lake Vembanad, the Presidential pool villas are superb. Although the weather is obviously hot, the wind coming off the lake makes it very pleasant. The staff couldn’t do enough for us and we thoroughly enjoyed ten days and nights just relaxing. The food was good and plentiful in the Lime Tree Restaurant. Very professional but friendly staff.

Stayed in March 2023

We didn't care much for the food selections. High Tea was a big let down.

Excellent Resort. Beautiful views. great place to unwind and relax.

Stayed in February 2023

The spread of sausages and cheese .. was not upto the mark and it was not fresh

Omlette stations , dosa counter was appealing

Stayed in January 2023

Breakfast buffet was v average

location walking track

Stayed in January 2023

For a 5 star resort, the food was a total disappointment. Didn't have many options and was simply just okay.

Stayed in December 2022

location , wide layout of property , room facing lagoon, boat ride

Stayed in January 2023

pool had loose tiles; no pool attendant or pool service for drinks; average restaurant

ambience; cleanliness; look of

Stayed in December 2022

some old furniture and not do clean cushions . Need more activities

great location

Stayed in December 2022

All services offered would have been better if enough staff was there.

Breakfast was pathetic no refills were happening on time and people didn't have enough time as 11 a m is check out ?No supervisors or Restarant manager was available " seems to be totally understaffed currently

Stayed in December 2022

Too much mosquito and fly insects are really enoying and impossible to sit and enjoy outside during the night 😒 😑

The resort is well designed, not compact , and there is plenty of room to walk around. The staff are very helpful and professional 👏

Stayed in November 2022

Services were a bit slow and time taking. There was also some confusion while checking in regarding rooms booked on Booking.com and the room allotted. Hence family were given rooms not near by. Some of the in room amenities in certain rooms were also not in perfect shape and working condition

The location was good and the spread of the resort was nice. Generally the staff were well mannered and happy to help. Food was also good

Stayed in October 2022

Not meaning to be tooooo picky but this resort definitely needs some TLC. The rooms are beautiful but they’re a tiny bit rundown and need a facelift in general. It was built 19 years ago and the wrinkles are beginning to show. There is humidity in this part of India so it probably is very difficult to prevent slight signs of wear.

this property has a wonderful ambience and the location is superb. The views from our room and all of the facilities is of the glorious lagoon with the lake beyond. There’s a wonderful restaurant, very nice work out facility and thriving Ayurvedic spa treatment area. There’s also a happy hour from 5 to 7 which is very good value in a lovely bar overlooking the lake.

Stayed in October 2022

food need to be more tasty

very large property so we got so many place to enjoy

Stayed in October 2022

Food menu is limited. Overall everything was good, but I think the property could be maintained a more.

Great location, and very big and nice property. Service is good, and the staff are helpful.

Stayed in October 2022

Room . Electrical connections were not working and the engineer was not able to fix that. Refrigerator did not work so also the TV. The electric kettle had to be used in the bathroom as there were no working sockets. The electrical system in the room needs a overhaul as switches do not work .

Location.

Stayed in October 2022

awesome experience

Stayed in October 2022

Property (Rooms, Spa, bathrooms) are definitely in need of maintenance and upgrades. Approach road to Resort is very, very bad.

Location and Villa layouts were excellent

Stayed in September 2022