Well the TVs should have on YouTube and Netflix , for so much money and to still pay for food and drinks that should be fixed

Staff was extremely helpful and had a lot of manners

Stayed in May 2024

nothing

the breakfast was very good

Stayed in January 2024

Location

Stayed in April 2024

Everything was conveniently located, they restaurant and bar staff was very welcoming and worth in conversation and professional service.

Stayed in April 2024

Breakfast menu could have been better. Ackee and saltfish, dumplings, waffles/pancakes/ French toast could be on the menu in future. The water in the shower was either extremely hot or extremely cold, difficult to adjust

Stayed in April 2024

Regarding meals on offer, you seem to be outdone by near neighbour on variety and price

Size of room, balcony view, attentiveness of staff.

Stayed in April 2024

Very comfortable with a great location next to Emancipation Park; my room had a lovely view of the park. Bed was large and the bathroom was immaculate with high quality toiletries. The reception desk staff were lovely and very helpful. The restaurant downstairs is also nice.

Stayed in February 2024

NA

Place was quiet and clean

Stayed in November 2023

The kitchen smell in the lobby and restaurant area.

Location, size of room

Stayed in December 2023

It was quite old and needed update furniture etc

Location

Stayed in October 2023

The why fy

The view from the room

Stayed in October 2023

Fridge in room needs to be colder. Microwave is only on first floor lobby. Ice machine only on third floor. Need Better cable selection or have Netflix access in rooms. Bed is on the firmer side but ok I guess.

It was clean. Room was clean.

Stayed in July 2023

The mattress,pillow abd comforter are very bad

Stayed in May 2023

There wasn't a bellman or none were available to assist. Otherwise, no complaints.

The room was spacious, I had a great view of the park, and the staff were very friendly and helpful, no matter what time of the day or night it was. The bathroom was good and I was happy there was a tub, that I utilized after a great day on the road for Jamaica carnival. I felt safe there even when there was an earthquake whilst I was in the shower!!! Lorrrt! Lol! The location was great with a few local eateries within walking distance. The Pegasus was across the street. I would stay here again and be sure to have more leisure time to enjoy the amenities.

Stayed in April 2023

N/A

A baloney

Stayed in April 2023

The bed was hard and uncomfortable, the shower head was blocked up with hard water deposit so the water sprayed everywhere and the room smelled musty and like feet. I think the carpets could benefit from a deep clean. The restaurant by the pool area was very messy the first night. No one seemed to be picking up used cups, etc and all the tables had used stuff on them.

The location was perfect and the staff were polite and helpful. Breakfast was convenient and plentiful. Great to have free parking and location is also walkable.

Stayed in April 2023

I had a wonderful time - nothing to complain about.

The breakfast was very good - multiple choice of offering. The room was excellent and the staff was very helpful. I was pleasantly surprised with the quality of the hotel room - it exceeded my expectations.

Stayed in February 2023

the limited meal service

the balcony overlooking the park and downtown Kingston

Stayed in February 2023

Breakfast and their staff was horrible. breakfast staff operated poorly and rudely under pressure . breakfast was finished before 1.5 hrs before closeoff and when staff tried to makeup for this, there was q delay and the food wasnt properly prepared. there was only one staff member that tried hard to make a differencr. he was very apologetic and aimed to please.

Staff at front desk very helpful and flexible. Things reported were quickly dealt with. They aimed to please.

Stayed in December 2022

They advertised an Xmas buffet coat $60 US. over priced and underwhelming. No Sea food, for that cost slim pickings on Sides. Please do better.

customer service at checkin n check out were excellent. Room, showers were great

Stayed in December 2022

The bathroom was small and shower stall was open, so the floor got wet when we took a shower; the foot towel could not rectify. Not friendly enough for small children. Didn't like the partition/adjoining door either. Was taken aback by the receipt placed on the table after eating breakfast even though this was already paid for at check-in.

The view from the balcony was remarkable and the bed was comfortable.

Stayed in November 2022

The rooms

Stayed in November 2022

I love the layout of the room. I could get some work done while still being able to relax. The facilities were clean and staff friendly

Stayed in October 2022

Dinner staff ordinary (maybe I had high expectations / Sept 18, 2022); was almost denied the balcony room due to booking.com error mentioning balcony room as King Suit; meals very expensive and expected better variety for the price; did not smell pleasant coming off elevator 5th floor; ice box didnt work; no ginger ale available; nonetheless will give one more try otherwise cheaper and better options are available aplenty.

Breakfast staff very very nice (Sept 19, 2022); clean hotel; rooms could have be cleaner; view from the balcony room; walkable distance to Emancipation Park; overall nice and would give one more try when I visit Kingston next.

Stayed in September 2022