554-0024 Osaka Prefecture, Osaka, Konohana-ku Shimaya 6-2-45, Japan
#244 of 683 hotels in Osaka
Guests' ChoiceBased on 495 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
9.0
Facilities
8.4
Staff
8.7
Value for money
8.2
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 May 2024
Mark
United KingdomNothing
All about location. Easy access to Universal Studios, with a 5 minute walk. Room was a good size with 3 single beds and a nice sized bathroom. Lots of restaurants and shops just outside the hotel.
Stayed in April 2024
Reviewed: 12 May 2024
Natasha
AustraliaWithin 15 minutes from major shopping area and 3 mins to local supermarket. Great location.
Stayed in April 2024
Reviewed: 6 May 2024
As2
United StatesVery close to both Universal Ticket Gate and Universal Station, right on Universal Walk, lot of Restaurants and convienence stores nearby
Stayed in March 2024
Reviewed: 2 May 2024
Devika
New ZealandNeed to improve breakfast. It’s not worth the money we paid
Stayed in April 2024
Reviewed: 29 April 2024
Soisonti
ThailandThe bed was so strong
Location was great very near usj and train
Stayed in April 2024
Reviewed: 24 April 2024
Donna
PhilippinesNot that much
Convenient
Stayed in April 2024
Reviewed: 23 April 2024
Natasha
AustraliaWe had to change rooms and midnight because the toilet broke.
We used this Hotel for going to USJ, it was well located for that but I would not stay here if you werent going to USJ.
Stayed in April 2024
Reviewed: 19 April 2024
Jonathon
AustraliaNo freezer in room to cook drinks down fast, ice was nearby and free though. Only downside to the hotel is that it is a bit tired (our room at least). Looked fairly original. Gets four beds in our room was a bit cramped also. They fit, but...
Very clean. Rooms were thoroughly cleaned daily. Location is as good as it gets.
Stayed in April 2024
Reviewed: 17 April 2024
Corry
AustraliaSuch a fantastic location for visiting USJ and breakfast buffet was soooo good!
Stayed in April 2024
Reviewed: 17 April 2024
Bernard
AustraliaRoom too small for the price you pay, don’t think it’s value for money. We stayed for 2 nights and thought they would at least make our bed after first night but nah, they just collected the rubbish and left us new towels and gowns so I am not sure if this is their regular practice or you have to stay longer in order for your bed to at least be made or linen changed.
Walking distance and easy access to both USJ and train station.
Stayed in April 2024
Reviewed: 15 April 2024
Michelle
SingaporeRoom was old and dated. The bed and pillows were extremely uncomfortable, and it was difficult to get a good night's sleep.
Location was good. Near metro station, theme park, and Universal City Walk. Lawson downstairs was crowded but well-stocked.
Stayed in April 2024
Reviewed: 13 April 2024
Angela
United StatesA bit $$$. Beds are really hard including pillows but other than that a good hotel.
Hotel it's perfectly located within walking distance to Universal, train and airport bus. Many shops and restaurants too. A bit $$$. Beds are really hard including pillows but other than that a good hotel.
Stayed in April 2024
Reviewed: 13 April 2024
Nicholas
JapanNo key card required for elevator. Windows get foggy in sky onsen.
Convenient location. Rooms are decent enough.
Stayed in April 2024
Reviewed: 12 April 2024
Putman
United StatesThe beds where to hard
The locations was great.
Stayed in April 2024
Reviewed: 29 March 2024
Emma
AustraliaThree beds for 4 people was cosy, we were comfortable but others may not be.
The room was small as expected but still comfortable for 4 people. The location was fabulous for USJ and the staff were excellent especially when assisting with luggage transfer to Tokyo. Highly recommend.
Stayed in March 2024
Reviewed: 24 March 2024
Mathew
AustraliaTwin room - beds are single and not use to sleeping in a single bed since as a child. Beds are hard and not comfortable. Reception is not on ground floor.
Great location for universal studios.
Stayed in March 2024
Reviewed: 13 March 2024
Pongpiriya
ThailandThe room is quite old.
The location is very good.
Stayed in February 2024
Reviewed: 7 March 2024
Dylan
AustraliaHas pictures of the pool/spa area but not included in the room rate.
Stayed in February 2024
Reviewed: 5 March 2024
Pat
Hong KongNo
Very close to Universal Studio
Stayed in March 2024
Reviewed: 2 March 2024
Marco
MexicoFacilities not well mantain
Location near to the park
Stayed in February 2024
Reviewed: 17 February 2024
Choo
MalaysiaWould have assumed being associated with USJ they would have allowed early entry but this wasn’t the case. With 4 beds in the room not much space left.
Location was close to USJ. Breakfast available on ground and top floor. Quick check in and check out. Had 4 beds for our family of four.
Stayed in February 2024
Reviewed: 16 February 2024
Jose
JapanThe lockers for the luggage might not be enough for a bigger bag but they are happy to give you extra lockers. The facilities are a bit dated for the price.
Good facilities and lockers for your luggage
Stayed in February 2024
Reviewed: 11 February 2024
Simone
Australiathe delux breakfast did not line up with our itinerary and we could not change the dates for it so we didn't get to enjoy it
very good included breakfast when we were able to make it to them the breakfast area are staggered with 3 different venues
Stayed in January 2024
Reviewed: 5 February 2024
Sharon
AustraliaLocation is outside the entry gates to universal studios, in a mall with restaurants, coffee shops and convenience stores.
Stayed in February 2024
Qingdao, China
Skydra, Greece
Castiglione dʼOrcia, Italy
Ucluelet, Canada
Mandalay, Myanmar
Sisteron, France
Jacó, Costa Rica
Bagheria, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content