600-8519 Kyoto, Kyoto, Shimogyo-ku Horikawa-dori Gojo-sagaru, Japan
#327 of 627 hotels in Kyoto
Guests' ChoiceBased on 274 hotel reviews
8.5Cleanliness
9.1
Comfort
9.1
Location
7.8
Facilities
8.7
Staff
9.1
Value for money
8.8
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 May 2024
Daniel
RomaniaOne receptionist was not very friendly on one occasion when I asked for more information about the gym and if they have swimming pool, his answer was very cold, but everybody else was excellent.
the room has a very nice view, the beds are comfortable and it is clean. i liked the automatic check in and check out machines and also the robot that caries the trays at the breakfast.
Stayed in April 2024
Reviewed: 25 April 2024
Chris
AustraliaDidn’t have a washing machine or dryer.
The room was great and bed was very comfortable. The breakfast buffet was great!
Stayed in April 2024
Reviewed: 24 April 2024
Kia
PhilippinesIt can be a little crowded during morning buffets, but they try their best to refill in the food and make sure that everyone gets a table as soon as possible.
It has a great interior, perfect for taking pictures or simply to relax. The hotel also offers shuttle bus from the hotel back to Kyoto Station, and vice versa. The place is also a stop for the Kyoto Sky Hop Off and Hop On Bus. These made our travel a lot convenient. There are some shrines that are near the place. It may be walking distance but depends on your definition of a short or long walk. The people are very accommodating and helpful.
Stayed in April 2024
Reviewed: 9 April 2024
Shirley
United KingdomStayed for 7 days and did not want to leave. Our bedroom was fabulous!
Stayed in April 2024
Reviewed: 8 April 2024
Poli
ArgentinaNice Room, good bathroom, good breakfast, great Concierge.
Stayed in April 2024
Reviewed: 8 April 2024
Fook
SingaporeNothing
Clean n modern .. quiet n peaceful location
Stayed in April 2024
Reviewed: 31 March 2024
Jane
United KingdomIt was clean and comfortable but the bathroom is dated compared to others we have stayed in. It was also chilly when we arrived but the staff gave us a portable heater and blankets!
The location is good and the hotel provide a free shuttle bus to the station every 30 mins
Stayed in March 2024
Reviewed: 26 March 2024
Alexandra
SwitzerlandThe Cantonese restaurant was average in terms of the food, so I would no go there again.
The property is very convenient and the staff are friendly. The buffet breakfast is good and the service is efficient.
Stayed in March 2024
Reviewed: 6 March 2024
Pasaloray
SpainThe people was really kind and helpful. I'll repeat this hotel next time I visit Kyoto.
Stayed in February 2024
Reviewed: 29 February 2024
Shih-han
CanadaGym really could be updated, feels old, smells old, one machine was broken Please update your gym for more and more people are wanting to stay in shape while traveling
Staff is ultra polite Shuttle bus is very helpful for getting around Breakfast buffet was very well done, lots of varieties
Stayed in February 2024
Reviewed: 19 February 2024
Andrew
AustraliaNothing bad at all. Marvelous hotel
Amazing hotel . Everything perfect
Stayed in February 2024
Reviewed: 3 February 2024
Megan
AustraliaNot many vegetarian options at the restaurants
Great location, great service, rooms were nice, clean and comfortable. The breakfast was great with many options.
Stayed in January 2024
Reviewed: 1 February 2024
Facer
AustraliaLocation is ok, but the rooms are incredible value for money. Super clean with lovely staff
Stayed in January 2024
Reviewed: 25 January 2024
James
AustraliaA little too far to walk the main shopping strip with young kids. But taxi was only 15,00 yen. So no complaints.
Hotel is very very roomy compared to Osaka and Tokyo. It accomodate 4 people (individual beds-king single sized). Separate toilet and powder/shower and bath). Nothing better than coming back to a very pleasant room. Location is very close to bullet train. Has a great ramen and udon place around the corner. Breakfast was also very good. Also Decent view of mountains (I was on level 8).
Stayed in December 2023
Reviewed: 24 January 2024
Isabel
GermanyThe hotel is beautiful. They have new rooms and old ones, the new rooms are very good. The old ones not so much. The location is not optimal considering that Kyoto is not well connected with public transportation, so I would recommend staying somewhere closer unless you travel by taxi.
Stayed in January 2024
Reviewed: 24 January 2024
Meshal
United Arab EmiratesEverything was good
Location and staff
Stayed in January 2024
Reviewed: 23 January 2024
Lubo
United StatesPermission and access to the underground parking is with papers and stamps... really!? ...Japan is so much more advanced in the digital world than that. The door to the toilet room was absolutely hilarious. Rooms are somehow very small.
Great location, fantastic breakfast, comfortable parking, close to great Japanese historical sites, friendly staff, room was very, very clean. Excellent gardens w/ water compositions.
Stayed in January 2024
Reviewed: 19 January 2024
Raphael
AustraliaThe windows had moisture due to the weather and water was pooling by the window sill. The bathroom and hotel room does show its age but it's more than adequate for our stay in Kyoto.
This was the best value hotel in our 3 weeks trip in Japan. Clean and comfortable beds, new towels, coffee and amenities changed daily, shuttle bus to and from Kyoto Station, incredible buffet breakfast and it's so affordable we would definitely stay again if we could. Staff is super friendly and spoke English incredibly well.
Stayed in December 2023
Reviewed: 14 January 2024
Andrei
RomaniaThere‘s a 15 minute walk if you want to get to the shopping gallery or to the subway. Positioning in Kyoto is...important. If you visit Kyoto, you will feel like the city is not that well organised like other major cities. Subway lines don‘t get you to the major destinations, especially to the old parts of the city. You are confined to use the bus, which always seems full. Not as clean as APA Hotels. This sounds worse than it actually is, but I‘d previously been to APA Hotels in Osaka and Hiroshima, where the rooms (including carpets, walls, bathrooms) are spotless. It‘s clean, but, like in western 3* hotels (like in Germany, France, Italy, UK and such), you see some spots on the carpet, like burn spots. You also see some cuts/lines/scratches on the walls, a bit of dirt here and there. I don‘t want to be picky, but I felt the difference when I entered the room. But if you want larger rooms, definitely choose this hotel over APA Hotels.
This is a western style hotel, if I could call it that, as opposed to APA Hotels. The hotel lobby and the restaurants are stunning. There's also a gorgeous interior courtyard I did not get to experience, as I visited in the winter. Rooms are large, again as opposed to APA Hotels, where the rooms are 11 sq meters. Lots of foreigners, Americans especially.
Stayed in December 2023
Reviewed: 12 January 2024
Joel
AustraliaJust a little bit far from station, restaurants, key sites etc.
Great facilities and hotel overall
Stayed in January 2024
Reviewed: 10 January 2024
Adriana
ColombiaA little far from metro
It was pretty, a bit pricey but it shows in the infrastructure. The personnel also was really friendly and the place is very clean
Stayed in January 2024
Reviewed: 9 January 2024
Danielle
AustraliaNo complaints about the Hotel Itself. It is a distance from the Train station but if you don’t mind the walk it’s great.
It was a lovely big room for Japan and it was comfortable. It had a great breakfast option and the staff were beyond lovely. It was a good walk from shops and Kyoto station however it was lovely and we enjoyed our stay. They do have a free shuttle bus but it does fill quickly so if you stay go down for the shuttle a bit before it’s due to leave.
Stayed in December 2023
Reviewed: 29 December 2023
Mattia
ItalyThe bed was too uncomfortable
Location were great and the room was big
Stayed in December 2023
Reviewed: 28 December 2023
Suzleena
MalaysiaThe only minor thing was that we couldn’t control the air conditioning temperature. Also the bathroom was slightly elevated which could be an issue with tripping
The whole hotel vibe was great from the moment you enter. The lobby with the water courtyard was very calming and inviting. The room was spacious (by Japan standards) and well designed which made our stay really comfortable and we loved the Japanese breakfast set!
Stayed in December 2023
Wanaka, New Zealand
Rottach-Egern, Germany
Yozgat, Turkey
Corsanico-Bargecchia, Italy
Cagliari, Italy
Jincheng, Taiwan
Truth or Consequences, USA
Zakopane, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content