100-0005 Tokyo-to, Chiyoda-ku Marunouchi 1-7-12 , Japan
#163 of 1,366 hotels in Tokyo
Guests' ChoiceBased on 1831 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.5
Facilities
8.8
Staff
9.2
Value for money
8.4
Free WiFi
8.7
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End of dialog contentReviewed: 4 March 2024
Setio
Thailandthe room needs to be updated. It is old.
Location, location, location! The hotel property is next to Tokyo station, making it so easy and convenient to go around Japan. You have shops, and restaurants within walking distance. The airport shuttle bus is very close to the hotel as well.
Stayed in December 2023
Reviewed: 3 March 2024
Peter
AustraliaLovely design, good sized rooms, excellent views, staff were amazing, right next to Tokyo Station.
Stayed in February 2024
Reviewed: 29 February 2024
Dan
United StatesLocated adjacent to Tokyo Station, it is a very convenient location. We have stayed here three times and always get the corner room for the great Tokyo views.
Stayed in February 2024
Reviewed: 27 February 2024
Carlo
PhilippinesIts small room.
The location.
Stayed in January 2024
Reviewed: 24 February 2024
Bader
Saudi ArabiaRooms generally are small in size, I took corner king bed room.
The location is exceptional just next to tokyo station. Its cozy and calm.
Stayed in February 2024
Reviewed: 21 February 2024
Nazira
IndonesiaThe location exceptional
Stayed in February 2024
Reviewed: 20 February 2024
Connie
ChinaRooms are outdated.
Location, mouth wash included in the amenities.
Stayed in February 2024
Reviewed: 20 February 2024
Joanna
United StatesCustomer service, cleanness, location.
Stayed in February 2024
Reviewed: 19 February 2024
Alexander
AustraliaGreat location, had the king corner view room, and had the top floor after requesting. The view and room was amazing.
Stayed in February 2024
Reviewed: 17 February 2024
Sook
MalaysiaConveniently located at Tokyo Station Good for interchange
Stayed in February 2024
Reviewed: 16 February 2024
Chiesa
IndonesiaRooms and bathroom may need a refresh. Check in 3pm Check out 10 am
Location And the view
Stayed in February 2024
Reviewed: 16 February 2024
Shaliza
MalaysiaStrategic location
Stayed in January 2024
Reviewed: 15 February 2024
Su
SingaporeRoom is quite small for 2a2c. Separate shower and toilet will be better
Location was good especially for taking Shinkansen
Stayed in November 2023
Reviewed: 14 February 2024
Robert
GuamShower handle made floor easily wet. need to focus shower downward.
location was perfect, and a starbucks in building and food selection in the station behind. Hotel very clean and easy to navigate. Has its own entrance to subway.
Stayed in February 2024
Reviewed: 13 February 2024
Weng
SingaporeVery few facilities.
We chose this hotel for the convenient location, right at the north end of Tokyo station.
Stayed in February 2024
Reviewed: 12 February 2024
Thethomk
United StatesThe breakfast was a bit on the expensive side ($40 US per person, I believe), so I'd only consider it worthwhile if you want to experience Japanese breakfast offerings like miso soup and grilled fish. As a westerner, I enjoy mixing it up! I wish there had been eggs made to order, but only because my last JR hotel offered that. Checkout was a tiny bit slow, but the service was otherwise impeccable.
I'd stayed in a JR hotel before near Shinjuku and this one was similar but not quite as nice. The bathroom was small and not as modern. The views of the city were incredible and the blackout shades (electronic) worked very well for privacy and light. The beds were very comfortable and we didn't hear any of the other guests. We ate breakfast there twice and the options are quite extensive. The location on the north side of the Tokyo train station was excellent. You just walk out the door of the station's Nihonbashi exit and across the drive, and you're there! It's a perfect place for a stopover in Tokyo for those leaving or returning to the city on a Shinkansen.
Stayed in January 2024
Reviewed: 12 February 2024
Kevin
AustraliaNothing in particular.
Just all good. A daily newspaper would have been helpful like happens at the Tokyo Station Hotel.
Stayed in February 2024
Reviewed: 11 February 2024
Jody
United StatesLovely view from corner room. Comfortable bed. Helpful staff. Tasty buffet breakfast. Great location.
Stayed in January 2024
Reviewed: 11 February 2024
Man
Hong KongNothing
Good location, good staffs, nice view
Stayed in February 2024
Reviewed: 11 February 2024
Genevieve
AustraliaConvenience to Shinkansen was excellent
Stayed in February 2024
Reviewed: 8 February 2024
Rory
Hong KongGood sized room. Comfortable and well appointed. Large flat screen tv, very comfortable bed and pillows. Good view
Stayed in February 2024
Reviewed: 8 February 2024
Amina
KuwaitNot spacey for large luggage.
Corner Room, convenient Location, and helpful Staff.
Stayed in February 2024
Reviewed: 5 February 2024
Marcum
United StatesHard to find since it is on the 27th floor of a building. We came in on the train from Narita airport and it took a while and several people to help us find it. Some directions would have been nice. The room itself was very small. We were on a one day layover coming through from Thailand and had two suitcases that we had trouble opening in the small room. Seems like a hotel for single business travelers.
Very modern, helpful staff. View from the restaurant was amazing.
Stayed in February 2024
Reviewed: 5 February 2024
Joanne
AustraliaNothing
Easy to find when arriving by train from the airport. Helpful staff. Comfortable beds. Great restaurant and cool lobby.
Stayed in January 2024
Reviewed: 4 February 2024
Jeannie
SingaporeEverything was good … no complaints
Location was good and easy access to most transportation
Stayed in December 2023
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