Access to the old hotel building was not clearly shared with us. We were Interested in the history and current use.

The Japanese breakfast was amazing. The location made us so happy in many ways but it was the staff who really made us feel totally cared for.

Stayed in May 2024

It is a bit of walk to the centre of Yokohama, but it is a nice walk along the waterfront. The bathroom was clean but was a bit dated

Iconic historic hotel on the waterfront. Our corner room was a generous size and had great views of the bay. Very good value relative to Tokyo hotels

Stayed in March 2024

There really wasn't anything we didn't like. Maybe the location as the nearest train exit doesn't have an elevator, but that's it.

The ambience, the staff, the room, everything was exceptional and they really went above and beyond our expectations to make sure we felt special. My 5yr old was treated very well and this is now one of our favorite hotels to stay!

Stayed in April 2024

Nothing

Everything

Stayed in May 2024

The food and service were excellent and the view over harbour was relaxing and beautiful.

Stayed in April 2024

Good location and beautiful sea view.

Stayed in April 2024

Although the hotel has its charm by keeping it's older traditional asthetic the rooms are a bit outdated. The A/C didn't cool the room enough, TV was basic and the beds were a bit stiff

Hotel location is great, with short walking distance to the subway, Chinatown and Yokohama stadium. Staff and service were exceptional. The view from our corner room was superb

Stayed in April 2024

nothing

The service was exceptional. Even with the language barrier they were so attentive and kind.

Stayed in April 2024

Reception desk 24 hours a day The hotel faces the sea and the park. nice view. And the location is close to the train station. Also close to Chinatown and attractions. Access to public transportation.

Stayed in April 2024

For me the bed was not super comfortable because the pillows were very flat. The room was also quite warm and a little dated. It's an older hotel so I didn't mind as everything worked well, and the age of the hotel is part of the charm, but I think some people would be a bit disappointed by the fixtures so just want to point this out.

Excellent view of the waterfront from a very pretty hotel! The staff was very kind and accommodating. Really friendly service from start to finish. Good luggage storage as well, and very close to a train station!

Stayed in April 2024

Nothing

Location

Stayed in April 2024

It’s in a great location, with Yamashita park on one side and Chinatown less than ten mins away.

Stayed in April 2024

lighting in the room was dim

location was great, staff was extremely helpful and the food was good in the restaurant

Stayed in March 2024

LOVED IT

History of this hotel was a pleasant surprise. Great location if cruising. Beautiful room. Wonderful location.

Stayed in February 2024

Very friendly and helpful staff, room with lovely view

Stayed in February 2024

Great breakfast, lovely pool area.

Stayed in April 2024

TV doesn't support YouTube

I love the location and view, service is superb! Also you can have them help ship your luggage to your next destination.

Stayed in April 2024

Great location and top facilities

Stayed in April 2024

N/A

The view of the bay was fantastic. Very friendly staff.

Stayed in April 2024

Though the bedsheets and blankets are very clean, I discovered a stain on the mattress protector at 10pm. The team swiftly changed both bedsheets and mattress protector. It was unfortunate but I hope the housekeeping team could do a better job, to match the service team.

It was my second time staying, after 4 months of first time, and the reservation team Sakiko gave me the same room. The front desk manager Tanaka san was also there to say goodbye to us. He even mentioned that they are planning to upgrade the inroom clock to a digital clock to solve the problem of the ticking sound I complained previously. The service continues to be top notch.

Stayed in April 2024

N/a

We loved everything! From the service into reception and assistance with our bags to check out. The service was premium, and the room was beautiful with quality linen and furniture. The staff were amazing!

Stayed in April 2024

Wish the breakfast was a little cheaper

The staff is extremely friendly and the hotel is beautiful with a lot of history.

Stayed in April 2024

The view from my room - construction, industrial, etc.

Overall services were excellent.

Stayed in April 2024

Nothing really - everything was great

The staff from Reception to Housekeeping were wonderful - so friendly, helpful and polite . We liked the new Tower Block with a room on the 6th Floor , whilst able to enjoy the atmosphere and facilities of the Old Hotel dating from the early 20th century . Location was good for the Yamashita Park , the Ship and Gondam but we are not great fans of China Town and the crowds it draws. Not many restaurants in the area within walking distance and the Hotel Restaurants , though the food was excellent were really too pricy for us especially when our Daughter and Grandson joined on the 17th March . The room was extremely comfortable , beds , etc pillows a little too soft for us but OK . Liked the spaciousness and able to use my laptop easily . Good view .

Stayed in March 2024