No buses linking Osaka

All good

Stayed in April 2024

More pillow choices.

Great room size!!! everything you could ask for in the room. Staff were very friendly.

Stayed in April 2024

Slightly old style.

The hotel was very clean and the staff was outstanding. It was pretty easy to walk to many restaurants and location is pretty central and close to major transportation, so most touristic sights are accessible.

Stayed in April 2024

We could not easily figure out how to "use the parking", beyond just parking the car. When we needed to exit the garage, we got stuck in the exit gate, not knowing what to do. The staff was very friendly explaining that they would "validate" the ticket after us paying the extra fees for the number of nights that we intended to park the car there. After that, everything was smooth. The restaurants in the hotel are upscale and priced accordingly, judging from our experience with the Teppanyaki restaurant (Hoen). The food was excellent but don't expect any Beniana kind of show, they keep it strictly professional to cook great food and serving you humbly.

The hotel was in a central location of Kyoto, within walking distance to popular places such as Gion and the Nishiki Market. The staff was incredibly helpful and friendly, pointing out where to get the best cherry blossoms viewing or even making dinner reservations. The room was huge (we stayed in a triple), particularly after experimenting Tokyo with much smaller rooms. The hotel also offered very convenient parking in the hotel basement for very reasonable price (extra). Breakfast was very generous, both in variety and quantity. We really liked the small gesture of dropping the daily newspapers on our room door.

Stayed in April 2024

Great location, clean and comfortable rooms. Executive floor rooms are very spacious with 3 twin beds. Staff were very nice and courteous. We extended our stay the moment we checked-in.

Stayed in April 2024

The subway exits close to the hotel have no lifts or escalators which is not user friendly to us.

The staff and the food were excellent.

Stayed in March 2024

Location was excellent, close to a main station. The rooms and bathrooms were well equipped and very comfortable. Breakfast was also excellent with a great variety of choices.

Stayed in March 2024

More English friendly information

Friendliness of staff

Stayed in March 2024

nothing

The location was exceptional. Great hotel.

Stayed in February 2024

Nothing it was really great.

Spacious room, comfortable bed and nice and close to the centre of Kyoto. Walking distance to the train, Gion, Markets and shopping precincts. Also close to the Imperial Palace and other Kyoto attractions.

Stayed in January 2024

Could have had a few more signs, menus etc in English

Great location, very comfortable

Stayed in January 2024

N/a

Good location and very clean.

Stayed in December 2023

The location is kinda far from main street. But overall, it is a good hotel.

The cleanliness of room, the space.

Stayed in November 2023

Nothing much really except i guess the train station which is a fair walk in my opinion. But depends I guess if people does not mind walking its a good location.

I like everything in this hotel. The room was big for 3 people, the bathroom was so nice and spacious. Toilet is separate from the bath, shower and it has a separate dressing room. They also provide free drinks with a choice of softdrinks, orange juice and beer replenished everyday. They supply plenty of coffee, tea and nice coffee mugs and cups with teaspoon and saucer. Proper coffee bar. The porter is very helpful when we need a taxi, he is always quick to help. Close to Nishiki Market, Nijo-Jo Castle and other tourist spot.

Stayed in November 2023

Size of the room is great. Very comfortable beds. Location is very centric.

Stayed in October 2023

Nothing!

Wonderful spacious room, in centrally located hotel. Very convenient for all transport links. Great selection of dishes for breakfast.

Stayed in September 2023

There was only one english TV channel but this is not a problem as I had no time to watch TV. However, the TV allowed screen share from apple and android devices - so one can stream youtube or other media to the TV via a phone or laptop.

Great location. It is very close to bus stops, train stations, a main shopping street, and Nishiki food market. Room was relatively large and can easily accommodate 2 and maybe 3 people. Did not have breakfast in hotel as there a plenty of great eating places and excellent restaurants nearby. There is a laundromat about 10 minutes walk from hotel. Staff was very helpful in preparing the paperwork for sending a bag to another city. Hotel wifi worked very well.

Stayed in October 2023

Large room. A little off from the busiest tourist area, but still near enough to walk to Nishiki market, etc

Stayed in October 2023

There wasn't much to complain about other than the slight distance to main shopping street (just north, about 7-8 minutes). When you are out all day and running back and forth, its adds to the steps.

The staff were friendly, helpful and treated guests rather formally adding a sense of importance (small but a nice touch). The room (Superior Triple Room) was huge with lots of room to spare for three adults (providing both a desk and sitting area (was really expecting a smaller room is is more the norm in Japan). The room and washroom was very well equipped and very clean (given that this hotel is a little older, there was a charm to this room). We purchased the breakfast option, the hotel offers two choices, western style buffet breakfast (reasonable choices food wise) or traditional Japanese style breakfast that was served. Preferred the western but the Japanese formal breakfast was a nice change from the ordinary.

Stayed in September 2023

The staff was very helpful and cooperative

Stayed in September 2023

Nothing

Breakfast went well delicious Room spacious,clean comfortable. Location central

Stayed in September 2023

Room was a bit small but likely standard for a large Japanese city. No laundry facilities.

Excellent location within walking distance of important tourist sites and superb restaurants. Extremely cordial, helpful staff.

Stayed in August 2023

The only thing i didn't like was the fact that i paid for breakfast for me and my family and was told at check in that my reservation didn't have that option. But i think it was the hotel's mistake because they mixed up my booking with another guest and didn't correct my reservation back to what it was;so i had to pay for breakfast again for 5 days for 3 people.

The hotel was very nice and elegant, the staff was great

Stayed in August 2023

The pillows were very flat and the bed was quite firm. The hotel decor is old and worn and has an old carpet smell about it but they do a good job at keeping everything immaculately clean.

The staff were top class. Professional, friendly and efficient. They went above and beyond to assist us. Always available to answer questions and help. I was travelling with my senior mother who has mobility difficulties and they really took care to ensure she was looked after. The location was perfect, easy to access everything you'd want and need. We drive a hire car and were able to utilise the secured parking on site. The hotel, cleaning standards and restaurant were very clean. Fantastic bath and shower room with toiletries provided including bath salts

Stayed in September 2023