Food was amazing. Wonderful private onsen with evening sake (complimentary).

Stayed in May 2024

Facilities were clean but dated.

Traditional dinner and breakfast were amazing! Private onsens were perfect and it was an easy process to get one. Staff was very kind

Stayed in May 2024

Nothing. This was our favorite accommodation in Japan—and we’ve been a lot of places.

Private hot springs/onsens. Traditional accommodation and breakfast. Wonderful, attentive staff. Free coffee, tea, snacks, and toiletries in the lobby. 10-30 min drive to most hiking trails and mountain regions. Quiet, peaceful, and classy ambiance.

Stayed in May 2024

Beware the breakfast is Japanese style only.

Great accommodation with relaxing vibes, we had a beautiful forest view from the room where you can just sit and relax. There are 4 private onsens you can use, they are beautiful and you can use them together with your partner (men and women together unlike in public onsens). Staff is very friendly and they speak English.

Stayed in May 2024

Small number of room with 4 private onsen with first-come-first-serve. Food was great both breakfast and dinner.

Stayed in May 2024

Organising room with the best bed-blanket-pillow. Near bus stop. Staff is lovely, helpful and very welcoming.

Stayed in May 2024

Staffs speak a little English.

Excellent Hotel. Bed is very comfy and room is very clean. There are a 4 private onsens and public onsen that make me amezing. Dinner and breakfast in the hotelis very good, there are many kind of food espectially A5 Hida beef and there is Sake for free and Japanese beer is very cheap. Many Tea , coffee are free. It's worth staying there 1 night or more. Staff is very kind.

Stayed in May 2024

excellent service, location, breakfast and dinner, the onsen and the local experience

Stayed in May 2024

Very cozy place in the mountains, spacious rooms and amazing bathing options. The kitchen does not joke with the quality and presentation of its dishes. Everything was amazingly delicious and matched by the service of the staff.

Stayed in April 2024

Completely exceeded expectations. Situated on a short road with accommodations and restaurants in quite a remote area. Despite its remote location the inside was grand luxurious. Traditional ryokan with Tatami rooms, many amenities (like snack/drinks bar). Indoor onsen was not flashy at all however always had it to ourselves. 4xprivate outdoor onsen, however nothing special and bit too dark at night. There are only maybe 20 rooms at this place, but facilities felt grand. Nice and quiet, very relaxing stay. Maybe only up to 10 rooms occupied during our stay in April. Breakfast amazed us from the setting to the service to the food. We did not choose dinner there. We used a car. Free parking Atmosphere 5/5 Service 5++/5 Room 5/5 Food 5/5 Onsen 4/5

Stayed in April 2024

Traditional tatami rooms in hotel with private onsens as well as public baths. Dinner and breakfast were very good and staff were extremely attentive and helpful. Hotel is well located for visiting nearby Shinhotaka ropeway and Kamikochi.

Stayed in May 2024

What a beautiful place to stay. We travelled with a teenager and a five year old and everyone was happy. The onsens are beautiful and the traditional breakfasts and dinner were incredible. Would definitely stay here again.

Stayed in March 2024

Great, cozy, warm hotel. We love onsens: private and public. Breakfasts were amazing ! Delicious and beautiful.

Stayed in April 2024

Nothing

Peaceful vibe, amazing private baths (4) and great public baths. Many amenities with free on stay kimonos. Room was massive and very comfortable.

Stayed in April 2024

We didn't like leaving Ryokan Gizan.

This was a wonderful place to stay. Delicious traditional Japanese food, excellent spa and onsen facilities, delightful management and staff. One of the nicest hotel experiences we have ever had. Unbeatable value for money.

Stayed in April 2024

Wonderful for kids. The onsen was great

Stayed in April 2024

It is a pity that this Ryokan does not provide any on demand transfer service. We missed the public transport service (bus) from Matsumoto and the only alternative we had was to book a taxi which was very expensive.

Best onsen and spa experience, original Japanese style room, exceptional amenities in both the lobby and the room, excellent dinner and breakfast menu, friendly staff and professional service. Will book again for sure.

Stayed in April 2024

No

Clean

Stayed in March 2024

Mattress was too thin for my western body. Found it hard to sleep on such hard surface.

Good location, very nice,efficient and friendly staff. Nice private onsens.

Stayed in April 2024

- Public bath area is a bit small and dated

- Traditional Japanese room with tatami floor and excellent view - Attentive staff esp the ladies in the dining room area, they can’t communicate in English but they still able to make us feel welcomed - Excellent kaiseki and breakfast - Outdoor private bath available without booking - Snack and drinks available for hotel guests at lobby

Stayed in February 2024

The private onsens were great.

Stayed in February 2024

Amazing food (all meals were exceptional), friendly staff, delightful onsens, quiet and peaceful location in the mountains

Stayed in February 2024

Nothing

Worth the money!

Stayed in February 2024

Hard to find restaurant and food outside. Also, we are offered to order paid drink at dinner time. The staff didn't tell us if we get free hot tea. The price of ice tea without sugar 400 yen. Its a little bit pricey.

- family outdoor onsen ( must pay 150 yen per person a day) - kaiseki dinner & breakfast - futton making new experience - complete amenities - yukata - afternoon snacks and drinks

Stayed in January 2024