its nice hotel so nothing I can say

so comfortable clean and nice onsen I stayed here 3 times alredy dinner and breakfast delicious

Stayed in March 2024

We booked the room with private open-air bath. Big room, amazing view, bath was refreshing and big enough for 2. Great breakfast with wide variety of both traditional and western cuisine

Stayed in April 2024

The price per night is slightly high.

The private onsen in the room was amazing.

Stayed in April 2024

1.Service from staff 2.Breakfast 3.Dinner Set 4.Onsen

Stayed in April 2024

Check out time too early

Private osen

Stayed in April 2024

Despite large breakfast buffet, selection is limited if you want western food after having had japanese breakfast for many days. Very large hotel.

Impressive mountain and city views. Nice onsens - both indoor and outdoor.

Stayed in March 2024

The location. The hotel is 7km outside Matsumoto centre although is well-served by a local bus as well as the hotel’s own shuttle bus. This is a large hotel complex but unless you have pre-booked dinner at least 24 hours before, the only option is to head back into town or find a convenience store as there is no room service or local restaurants.

Easy accommodation on the outskirts of Matsumoto. Appeared to have great Onsen facilities but did not have time to try them as only stayed one night. Breakfast the best of our trip so far.

Stayed in March 2024

Could be a bit hard to get to the location without a car. There is a bus from Matsumoto station that will take you there but it is not going to have much space for luggage. The staff try their best but not all of them can speak English. Best if you can speak a bit of Japanese

Excellent Ryokan with many options for the onsen. It was worthwhile booking with dinner and breakfast. Dinner was delicious and breakfast selection was huge.

Stayed in February 2024

We had a great time. Thank you!

Stayed in February 2024

The staff was courteous and helpful. Many spoke English, so while we never expect it, it's always a bonus and makes things easier. The breakfast bar had a wide assortment of both typical Japanese and Western breakfast foods. And dinner was AMAZING. It started with appertif, then appetizers, sashimi, hot pot, grilled meat... There were at least 8 or 9 different servings. We were stuffed and couldn't finish everything (but I tried 😉). The onsens were luxurious, as was our room, which came with the sauna. We had a room with a tatami and roll-out beds, so I could've used a little more padding, but that didn't detract from the experience at all. I enjoyed this girl's trip so much I booked again with my family.

Stayed in February 2024

Best experience we have had.

Stayed in February 2024

It was amazing. The property and staff are so nice and so helpful

Stayed in February 2024

Wonderful room and meals. Staff were very helpful.

Stayed in January 2024

bed too soft

nice private onsen

Stayed in January 2024

Nothing

Service was exceptional, and staff were amazing. Very grateful that the front desk was able to help with accommodating to our room request. Rooms were clean and modern, and so were the onsen facilities.

Stayed in January 2024

Could have had an earlier shuttle bus at 3pm from the train station to the hotel.

The room had a private onsen bath which was fantastic after a day’s sightseeing.

Stayed in January 2024

Nothing!

The staff was beyond friendly and helpful; rooms were gorgeous with stunning views; onsen were exceptional; food was superb

Stayed in January 2024

Could have used extra pillows. Otherwise I was incredibly happy with the stay!

Nice room, plenty of space. Private onsens were good.

Stayed in January 2024

Dinner and breakfast were fabulous. Breakfast was a very generous buffet spread, while dinner was kaiseki with our own private room. Our room was on a high floor overlooking Matsumoto.

Stayed in December 2023

I really have nothing to add here, considering the reasonable price I have paid. Only perhaps travellers should note that this is quite far off the city.

The rooms are spacious and comfortable. The Onsen venues are remarkable. Huge and has good views in one of them. Food spread at breakfast is sumptuous, allowing us to taste the different Jap cuisines all in the morning! The dinner was also a good experience with quality food served. I must commend on a staff at the reception who took the initiative to reserve a place for us when she learnt where we were going. Without that, the second night dinner could not have taken place as the place was run by only one person.

Stayed in December 2023

A little too busy with guests

The food was great...The onsens were amazing

Stayed in December 2023

The bed was uncomfortable. The springs on the western mattress protruded into my back.

The staff, especially the woman from Argentina, were unbelievably great. The breakfast was nice too and the view was magnificent.

Stayed in December 2023

N/A

Loved everything!

Stayed in December 2023

Price a little on the high side given the location.

Well run and professional. Onsen in the room is really convenient. Breakfast is awesome with plenty of selection. Parking is in great abundance.

Stayed in December 2023