Restaurant organisation attrocious. 8 restaurants. All open from 17.30 to 20.30 and 3 from 12.00 to 14.30. Room service(8 items on menu, no alchohol) 19.30 to 21.30. Breakfast stops at 10.00 All restaurants fully booked when we checked in at earliest time, 15.00, mo tables available in any restaurant. Room service took 1 hour.. Inadmissable that not at least 1(or 2) restaurants open throughoutt the day

The vue and the luxury standard of the facilities.

Stayed in April 2024

There was no room service, except at 19:30. We arrived early afternoon and had no food to order, tho’ famished. Bummer. Japanese breakfast was limited, no other options given (e.g. if coffee was preferred over tea). Tha quality of food was very good, however. Wifi was slow in the room and lobby and unavailable at the gym.

Gilligans had very good breakfast. We enjoyed the quality and servings. Much appreciated. Also, staff, paticularly Malala, was friendly and engaging. The onsen was well-provided for.

Stayed in March 2024

Although the location for views is really good. As it's so far away from the town and lake, you need a taxi or use the shuttle bus to get to and from the hotel.

Stayed in March 2024

Some staff can't speak English.

Delicious food, beautiful flower arrangements and great facilities especially the onsen. Rooms are clean and comfortable. We were delighted to spot baby fox at breakfast.

Stayed in March 2024

There elevators are rather confusing from the carpark to the hotel reception. The location might not be that convenient if you are not coming by car.

The view is amazing - we booked an ocean room but got upgraded to a room with a lake view and it was beautiful! The entire place looks pretty grand. Food was average.

Stayed in December 2023

Unable to see the fireworks and the staff didn’t tell you when you ask them. Room feels dated and old, like a 1980’s Shangrila hotel. Bed is too soft , so is the pillow

Fantastic view . Amazing old school hospitality. Fabulous b’fast.

Stayed in October 2023

-The staff, although very friendly, was hardly speaking English. In a hotel of such a reputation, you would expect that they speak at least rudimentarily. - Despite the large number of restaurants of the hotel, there was no availability for dinner for 2 persons other than in the buffet restaurant (price: 14.750 ¥ per person!) We arrived at 3PM and we were told that nothing else would be free anymore. We really felt tricked.

Great location Fantastic breakfast Modern and spacious rooms with a view

Stayed in August 2023

Would be nicer if the portion of the breakfast at the French restaurant is larger, or we could choose to have buffet breakfast in some other days.

Pleasant experience overall. Good food, clean rooms and facilities, and most of the staffs were courteous. The view and surrounding atmosphere were spectacular.

Stayed in August 2023

Not enough bottle water in the room.

The view and outdoor onsen was excellent. Japanese restaurant and sushi restaurant were perfect.

Stayed in June 2023

Management that seemed bent on extracting as much income as possible. They wanted to charge me to check in at noon instead of 3 pm. Every dinner meal was a compulsory prix fixe that ran into US$ 150 per head.

Beautiful winter landscape and splendid views.

Stayed in February 2023

I got 2 massages and was charged 200% more than menu prices. I felt like I was being taken advantage of, but the front desk corrected it at checkout which I was grateful for. However a 13,000 yen difference just felt like they didn’t think I would notice when they charged the massage. Also please (especially if it’s too snowy to go into town) understand that unless you’re ok with only eating pricy meals at designated times, you will be disappointed. There are no convenience stores, no quick eating restaurants or even vending machines. Due to the pandemic most restaurants are closed and they don’t offer room service. If I had been there more than 2 nights I would have been very hungry. Fortunately I had some snacks left over from my previous hotel stay. There is nothing up there other than the hotel- $60 taxi ride/30mins down the mountain. Be prepared

I loved the atmosphere. You will feel very isolated from the world, in a good way. The onsen was great as was the breakfast. The snowstorm at the hotel was something else. The views cannot be beat. The snow was incredible. Loved swimming in a pool while it was snowing outside. Beautifully decorated for Christmas

Stayed in December 2022

not easy to drive there when snow or freezing , no sign on the way there.

Stayed in December 2022

u miss the bus only taxi can bring you to hotel

Perfect view and escape

Stayed in December 2022

food and price

location

Stayed in November 2021

Breakfast was amazing. Staffs seemed a bit amateur.

Stayed in September 2021

Nothing negative.

It's an amazing hotel sited on top of a hill overlooking on one side Lake Toya and on the, a bay being part of Sea of Japan and one has a 360° view of the entire valley lake and mountains including of Mt Yotei in the distance. Its also a beautiful n lavishly appointed hotel and one of its many claims to fame is being the site of a G8 Summit hotel in 2008. It has many lovely restaurants, a great onsen plus a nice golf course to boot. Locals regard this hotel as Hokkaido's most prestigious hotel, and one can fully understand once you stay there. The staff are so professional and courteous fm the doorman to everyone you come into contact as they all seem so conscious they have a very high reputation to maintain as The Top hotel in the region. A Must Return to hotel.

Stayed in May 2024

non

a truly grand hotel located high on the hill with Lake Toya view from my room. Lobby interior looks spectacular. We had dinner at its sushi restaurant Shoan Kogetsu, the best sushi we had in Japan. Chef and waiter are both very friendly. staffs at reception were very helpful.

Stayed in April 2023

No lunch servicd

Food accomodation and place

Stayed in March 2023

spacious, view, breakfast

Stayed in February 2023

I could not go to the onset for my tattoos and I was still charged Also all the restaurants in the hotel- Michel bras and kitcho are closed- so you feel trapped with restaurants that are not very good and very expensive

Stayed in February 2023

view

grand but vrery old design

Stayed in February 2023

The hotel is located distant from the Toya onsen main street. The free shuttle is infrequent so it might take taxi from Toya JR Station to the hotel. So for people travel by JR, the transportation could be a small issue.

Very grand hotel and nice staff. The ski site is lovely with nice snow and very friendly to beginners. The ski coach and rental staff we're particularly good. A memorable stay for us!

Stayed in January 2023

Most everything else :-( The hotel clearly has been impacted severely by COVID -- they have such limited staffing that just about everything you want to do there is closed. And their staff are sooooo unwilling to accomodate custom requests. I thought it would be more like a Ritz Carlton given what I read about the place, but it was more like a Ritz Carlton run by Holiday Inn staff. Overall, we had a bad experience due to overpriced food, issues with our room that staff were unwilling to resolve until pushed very hard, and mostly closed facilities/amenities. Place is also in the middle of nowhere, making basic things (like getting there) difficult, complex, and expensive. Our trip to Windsor was mostly disappointing.

Outdoor Onsen was one of the most amazing and incredible experiences of our lives -- its gorgeous!! We were lucky enough also to use it while it was snowing outside -- a truly delightful experience. And the views from this place are to DIE for. Amazing.

Stayed in December 2022

staffs can’t communicate with the guests in English

nice lake and sea view

Stayed in December 2022